Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Dynamic restaurant professional with 4 years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.
Maintain smooth, efficient and profitable bar by consistently meeting customer needs while controlling costs. Knowledgeable about all types of beer, liquor and mixed drinks. ServeSafe-certified and experienced in monitoring guests for signs of extreme intoxication.
Polished and professional team member skilled at counting money, processing payments and building relationships with patrons. Precisely handle all funds to maximize accounting accuracy and meet strict customer compliance standards. Courteous and respectful with guests to maximize loyalty.
Committed workaholic with 4 years of experience processing customer payments through various point of sale systems. Quick and accurate when balancing cash drawer and reconciling credit machine printouts. Outstanding communication and customer engagement abilities.
Skills
Maintaining glassware stock
Beer, wine and soju cocktails
Suggestive selling
Anticipating guest needs
Safe serving knowledge
Experience
01/2020 to CurrentTanning ConsultantOakmont Management Group | Oxnard, CA,
Stayed up-to-date on latest tanning trends and recommended updates to facilities and treatment plans.
Greeted clients, showed to tanning facilities and educated on usage.
Scheduled client appointments over the phone and through email.
Cleaned tanning beds and facilities.
Welcomed guests, provided answers to questions, and anticipated guests' service needs.
Vacuumed, dusted, and polished furniture in the common areas including hallways and waiting areas at elevators.
Used specific cleaning products in each guest room as per company procedures.
Replenished each guest room with necessary supplies including water glasses, toiletries, and paper products.
Executed all daily opening and closing procedures.
Replaced towels and mats and escorted guests to tranquility room.
Advised guests on special events and product promotions.
Monitored and tracked salon product contracts and deliveries.
Kept work area clean and neat to stay productive.
03/2018 to 10/2019Bartender/ServerAnheuser-Busch Inbev | Newark, NJ,
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Trained 3 new bartenders in almost 2 years to increase knowledge of drink preparation and upselling techniques.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Made product recommendations to customers based on preference, food pairings and special promotions.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed up to 60 customers per shift while simultaneously assisting 5 restaurant servers.
Collected and polished glassware, keeping adequate stock for expected customer loads.
06/2019 to 09/2019BartenderFour Seasons Hotels Inc | Nevis, MN,
Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
Promoted products to customers to enhance bill totals with high-profit items.
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Reduced inventory losses by creating new drink menu items to move older products.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
01/2016 to 03/2018HostessMama Maria's Italian Restaraunt | City, STATE,
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Set up and decorated menu marketing boards with current specials information and drink features.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Answered telephone to provide establishment information and take party reservations.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Education and Training
Expected in 05/2017High School Diploma | Eastside High School, Covington, GAGPA:
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