Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, including inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.

Experienced Program Manager offering advanced knowledge of operations across functional operations and projects related to [Type]. Excellent understanding of organizational strategies and implementation of new initiatives. Advanced skills in financial management, budgeting, procurement and contracting. Expertise in logistical analysis, including inventory and supply chain performance, development and standardization.

Experienced Program Manager bringing [Number] years of business operations experience. Effective people manager and big-picture thinker adept at leading projects from concept through completion.

  • Team leadership and direction
  • [Type] equipment proficiency
  • Program Leadership
  • Program Development and Management
  • Partnership Development
  • Lean / Six Sigma
  • Proficient in [Software]
  • Strategic planning
  • Fluent in [Language]
  • Enterprise Resource Planning
  • Information Protection / Data Classification
  • Vendor management
  • Project Management
  • Professional writing
  • Data analysis
  • Data Collection & Research
  • Succession planning
  • Labor relations
  • Recruitment strategies
  • Team guidance
  • Benefits and Compensation Management
  • Training and Development
  • Talent management
  • Organizational Development
  • Employee Relations
  • Onboarding
  • Employee Engagement
  • Staff Management
  • Talent Management
  • Calibration
  • Employee Retention
  • Process Improvement
  • Training Materials
  • Business Strategy
Work History
12/2015 to Current Talent Planning Program Manager Cox Enterprises | Beckley, WV,
  • Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Oversaw [Number] projects each year from concept through final delivery.
  • Oversaw development, implementation and maintenance of [Number] processes within IT framework.
  • Launched [Type] program and gathered functional and business requirements to support team and mitigate risks.
  • Identified system needs and designed processes to support business requirements.
08/2007 to 12/2015 Human Resources Business Partner Autokiniton | Holland, MI,
  • Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
  • Liaised between multiple business divisions to improve communications.
  • Developed and delivered special events for company employees.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Achieved favorable company outcomes with labor union negotiations by using successful collective bargaining strategies.
04/2004 to 07/2007 Corporate Human Resources Director Everything But Water | City, STATE,
  • Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety.
  • Implemented behavioral-based performance management system to define expectations, standards and key performance areas.
  • Drafted and implemented policies, procedures and employee handbook for over [Number] employees.
  • Provided guidance and consultation to district managers to identify strategies to meet short and long-term business needs.
  • Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
  • Designed [Type] employee engagement strategies to improve morale, retain talent and maintain business continuity.
  • Selected medical, dental, short and long-term disability, life insurance and workers compensation programs for employees.
  • Developed comprehensive interviewing guides to improve candidate quality by evaluating both analytical and interpersonal attributes.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Instructed senior leaders on appropriate employee corrective steps.
12/2000 to 03/2004 Human Resources Manager AOL Time Warner | City, STATE,
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for [Number] new employees.
  • Liaised between multiple business divisions to improve communications.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Conducted company-wide town hall meetings to convey updates.
  • Led and strategically directed team of human resources professionals.
  • Accurately prepared [Timeframe] payroll and tracking data using [Software] system.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
Expected in Master of Arts | Human Resources Management Marymount University, Arlington, VA GPA:
  • Certified PHR, HRCI - through August of 2022
  • Certified Facilitator, Success Profiles - DDI
  • Certified Facilitator, LMAP - LMAP
  • Certified Facilitator, Interaction Management - DDI
  • Certified Facilitator, Lean Six Sigma - Lockheed Martin

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School Attended

  • Marymount University

Job Titles Held:

  • Talent Planning Program Manager
  • Human Resources Business Partner
  • Corporate Human Resources Director
  • Human Resources Manager


  • Master of Arts

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