- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
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Observant and knowledgeable gaming professional with supervisory experience and in-depth understanding of applicable regulations, operational practices and typical cheating behaviors. Monitor floor operations to protect house assets and maintain effective security. Well-coordinated in managing diverse personnel and maximizing customer satisfaction.
- Work ethic
- Supervision
- Maintenance & Repair
- Active listening
- Team management
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- Customer service
- Training & Development
- Leadership
- Conflict resolution
- Time management
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Table Games Shift Manager, 06/2017 - 12/2019
Churchill Downs Inc. – Metairie, LA,
- Strengthened control and monitoring systems to keep games in full compliance with Colorado Rules and regulations.
- Established and enforced banks and table limits for each game type.
- Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
- Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
- Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
- Moderated floor disputes to protect business assets and resolve customer service issues.
- Evaluated workers' performance to write performance reviews.
- Smoothly oversaw efficient and accurate monetary transactions between house and customers.
- Provided IT and software trouble-shooting support to rest of the organization.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
Table Games Floor Supervisor, 01/2013 - 06/2017
Landry's – Rogers, AR,
- Established and maintained banks and table limits for each game.
- Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
- Determined appropriate number of gaming tables to open each day and scheduled staff accordingly.
- Managed overall operation of casino table games in assigned pits, including Gilpin and Lodge Casino in accordance with applicable state regulations, company policies and internal controls.
- Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
- Moderated floor disputes to protect business assets and resolve customer service issues.
- Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
- Strengthened control and monitoring systems to keep games in full compliance with Colorado Rules and regulations.
- Established and enforced banks and table limits for each game type.
- Compiled summary sheets for gaming events to record amounts wagered and paid for each shift.
- Evaluated workers' performance to write performance reviews.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Table Games Dealer, 10/2011 - 01/2014
Confederated Tribes Of Coos, Lower Umpqua, And Siuslaw Indians – Florence, OR,
- Observed casino floor and blackjack table for suspicious activity.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Explained rules, took bets, and delivered payouts to facilitate movement of games.
- Performed functional game duties quickly by efficiently handling money and chips.
Table Games Dealer, 08/2008 - 10/2011
Confederated Tribes Of Coos, Lower Umpqua, And Siuslaw Indians – Coos Bay, OR,
- Observed casino floor and blackjack table for suspicious activity.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Explained rules, took bets, and delivered payouts to facilitate movement of games.
- Performed functional game duties quickly by efficiently handling money and chips.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Certification: Dealing Poker And Blackjack, Expected in 07/2008
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Casino Dealing School - Denver,
GPA:
GED: , Expected in 08/2013
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State Of Colorado Department Of Education - Denver,
GPA:
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