Observant and knowledgeable gaming professional with supervisory experience and in-depth understanding of applicable regulations, operational practices and typical cheating behaviors. Monitor floor operations to protect house assets and maintain effective security. Well-coordinated in managing diverse personnel and maximizing customer satisfaction.
Skills
Work ethic
Supervision
Maintenance & Repair
Active listening
Team management
Customer service
Training & Development
Leadership
Conflict resolution
Time management
Experience
Table Games Shift Manager, 06/2017 - 12/2019 Churchill Downs Inc. – Metairie, LA,
Strengthened control and monitoring systems to keep games in full compliance with Colorado Rules and regulations.
Established and enforced banks and table limits for each game type.
Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
Moderated floor disputes to protect business assets and resolve customer service issues.
Evaluated workers' performance to write performance reviews.
Smoothly oversaw efficient and accurate monetary transactions between house and customers.
Provided IT and software trouble-shooting support to rest of the organization.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Established and maintained banks and table limits for each game.
Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
Determined appropriate number of gaming tables to open each day and scheduled staff accordingly.
Managed overall operation of casino table games in assigned pits, including Gilpin and Lodge Casino in accordance with applicable state regulations, company policies and internal controls.
Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
Moderated floor disputes to protect business assets and resolve customer service issues.
Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
Strengthened control and monitoring systems to keep games in full compliance with Colorado Rules and regulations.
Established and enforced banks and table limits for each game type.
Compiled summary sheets for gaming events to record amounts wagered and paid for each shift.
Evaluated workers' performance to write performance reviews.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Table Games Dealer, 10/2011 - 01/2014 Confederated Tribes Of Coos, Lower Umpqua, And Siuslaw Indians – Florence, OR,
Observed casino floor and blackjack table for suspicious activity.
Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
Maintained enjoyable environment by entertaining and engaging players at tables.
Provided gambling chips and coin money in exchange for legal currency for players to join in games.
Explained rules, took bets, and delivered payouts to facilitate movement of games.
Performed functional game duties quickly by efficiently handling money and chips.
Table Games Dealer, 08/2008 - 10/2011 Confederated Tribes Of Coos, Lower Umpqua, And Siuslaw Indians – Coos Bay, OR,
Observed casino floor and blackjack table for suspicious activity.
Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
Maintained enjoyable environment by entertaining and engaging players at tables.
Provided gambling chips and coin money in exchange for legal currency for players to join in games.
Explained rules, took bets, and delivered payouts to facilitate movement of games.
Performed functional game duties quickly by efficiently handling money and chips.
Demonstrated leadership by making improvements to work processes and helping to train others.
Education and Training
Certification: Dealing Poker And Blackjack, Expected in 07/2008 - Casino Dealing School - Denver, GPA:
GED: , Expected in 08/2013 - State Of Colorado Department Of Education - Denver, GPA:
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