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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Observant and knowledgeable gaming professional with supervisory experience and in-depth understanding of applicable regulations, operational practices and typical cheating behaviors. Monitor floor operations to protect house assets and maintain effective security. Well-coordinated in managing diverse personnel and maximizing customer satisfaction.

Skills
  • Work ethic
  • Supervision
  • Maintenance & Repair
  • Active listening
  • Team management
  • Customer service
  • Training & Development
  • Leadership
  • Conflict resolution
  • Time management
Experience
Table Games Shift Manager, 06/2017 - 12/2019
Churchill Downs Inc. Metairie, LA,
  • Strengthened control and monitoring systems to keep games in full compliance with Colorado Rules and regulations.
  • Established and enforced banks and table limits for each game type.
  • Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
  • Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
  • Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
  • Moderated floor disputes to protect business assets and resolve customer service issues.
  • Evaluated workers' performance to write performance reviews.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
  • Provided IT and software trouble-shooting support to rest of the organization.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
Table Games Floor Supervisor, 01/2013 - 06/2017
Landry's Rogers, AR,
  • Established and maintained banks and table limits for each game.
  • Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
  • Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
  • Determined appropriate number of gaming tables to open each day and scheduled staff accordingly.
  • Managed overall operation of casino table games in assigned pits, including Gilpin and Lodge Casino in accordance with applicable state regulations, company policies and internal controls.
  • Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
  • Moderated floor disputes to protect business assets and resolve customer service issues.
  • Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
  • Strengthened control and monitoring systems to keep games in full compliance with Colorado Rules and regulations.
  • Established and enforced banks and table limits for each game type.
  • Compiled summary sheets for gaming events to record amounts wagered and paid for each shift.
  • Evaluated workers' performance to write performance reviews.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
Table Games Dealer, 10/2011 - 01/2014
Confederated Tribes Of Coos, Lower Umpqua, And Siuslaw Indians Florence, OR,
  • Observed casino floor and blackjack table for suspicious activity.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Provided gambling chips and coin money in exchange for legal currency for players to join in games.
  • Explained rules, took bets, and delivered payouts to facilitate movement of games.
  • Performed functional game duties quickly by efficiently handling money and chips.
Table Games Dealer, 08/2008 - 10/2011
Confederated Tribes Of Coos, Lower Umpqua, And Siuslaw Indians Coos Bay, OR,
  • Observed casino floor and blackjack table for suspicious activity.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Provided gambling chips and coin money in exchange for legal currency for players to join in games.
  • Explained rules, took bets, and delivered payouts to facilitate movement of games.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Education and Training
Certification: Dealing Poker And Blackjack, Expected in 07/2008
-
Casino Dealing School - Denver,
GPA:
GED: , Expected in 08/2013
-
State Of Colorado Department Of Education - Denver,
GPA:

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Resume Overview

School Attended

  • Casino Dealing School
  • State Of Colorado Department Of Education

Job Titles Held:

  • Table Games Shift Manager
  • Table Games Floor Supervisor
  • Table Games Dealer
  • Table Games Dealer

Degrees

  • Certification
  • GED

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