Talented Table Games Shift Manager with 20 -year background in gambling environments. Expert in overseeing monetary transactions, coordinating supporting documentation and submitting timely reports to maintain operational transparency. Devise optimal schedules and assignments to cover all expected demands. Observant and knowledgeable gaming professional with supervisory experience and in-depth understanding of applicable regulations, operational practices and typical cheating behaviors. Monitor floor operations to protect house assets and maintain effective security. Well-coordinated in managing diverse personnel and maximizing customer satisfaction.
Skills
Communications
Invoice generation
MS Office
CCTV
Organization
Problem resolution
Team management
Relationship development
Planning and coordination
Operational improvement
Customer service
Supervision
Team building
Project organization
Inventory management
Administrative support
Business operations
Process improvement
Experience
Table Games Shift Manager, 05/2000 to Current Churchill Downs Inc. – Portland, OR,
Moderated floor disputes to protect business assets and resolve customer service issues.
Smoothly oversaw efficient and accurate monetary transactions between house and customers.
Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
Established and enforced banks and table limits for each game type.
Strengthened control and monitoring systems to keep games in full compliance with TGA and State regulations.
Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Performed site evaluations, customer surveys and team audits.
Improved operations by working with team members and customers to find workable solutions.
Collaborated with others to discuss new gaming opportunities.
Leveraged Microsoft excel to input and compile data gathered from various sources.
Created agendas and communication materials for team meetings.
Improved customer satisfaction by finding creative solutions to problems.
Wildlife Educator (volunteer), 04/2011 to Current Sarvey Wildlife Center – City, STATE,
Built detailed knowledge on raptors/ wildlife conservation areas and locations to thoroughly answer guest questions.
Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
Delivered information through narratives on locations throughout Puget Sound area, relaying lesser-known stories for interest.
Facilitated tours of Sarvey Wildlife Care Center to groups of up to 30. group presentations of up to 1000.
Researched topics that pertained to birds of prey, so that such information could be added to scripts.
Recognized by management for providing exceptional customer service.
Glove trained and worked with many birds of prey, incuding Bald Eagles, Golden Eagle, Peregrin Falcon, Red Tailed Hawk, Great Horned Owl, Barn Owl, Turkey Vulture
Delivered educational presentation to schools, festivals and other gatherings with information on raptor behavior, lifestyle and habitat and wildlife conservation.
Outdoor’s Dept Manager, 11/1999 to 07/2000 Gart Sports – City, STATE,
Assessed, optimized and elevated operations to target current and expected demands.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Enforced safety rules and other policies to protect employees and minimize company liability.
Utilized excellent math skills to maintain accurate inventory levels.
Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Coached, trained and mentored new team members and manager trainees.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Treated associates with fairness and respect, providing recognition of accomplishments.
Performed opening and closing duties as part of management team, including cash management.
Delegated work to staff, setting priorities and goals.
Education and Training
Associate of Arts: , Expected in 06/1996 Schoolcraft College - Livonia, MI GPA:
High School Diploma: , Expected in 06/1994 Franklin High School - Livonia, MI GPA:
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