(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

I have years of customer service experience from my work history. No matter what line of work a person is in, customer service comes with it. I have great communication skills. I learn a task very quickly and I am always striving to do a great job. I have always been a good worker and employee.

  • Excellent work ethic
  • MS Office
  • Data management
  • Training & Development
  • Leadership
  • Customer service
  • Clerical
  • Supervision
  • Flexible & Adaptable
C.E. Byrd High School Shreveport, LA Expected in 08/1995 High School Diploma : - GPA :
BPCC Bossier City, LA, Expected in 11/2022 : Healthcare Management - GPA :
Work History
Hard Rock Hotels And Casinos - Table Games Floor Supervisor
Chicago, IL, 03/2000 - 08/2020
  • Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Watched gamblers on floor to isolate cheaters by identifying behaviors such as counting or marking cards.
  • Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
  • Enhanced control systems and monitoring procedures to maintain game compliance with casino standards.
  • Enhanced control systems and monitoring procedures to maintain game compliance with [Type] standards.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Minimized losses by setting and enforcing bank levels and table limits by game type.
  • Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
  • Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
  • Performed minor repairs or made adjustments to slot machines, resolving problems such as machine tilts and coin jams.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Received and processed stock into inventory management system.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Led [type] team in delivery of [type] project, resulting in [result].
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Handled [number] calls per [timeframe] to address customer inquiries and concerns.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Delivered [product or service] to customer locations within specific timeframes.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked closely with [job title] to maintain optimum levels of communication to effectively and efficiently complete projects.
Northern Quest - Blackjack Dealer
Airway Heights, WA, 11/2015 - 03/2020
  • Handled [Number] cash out and buy in transactions each night.
  • Inspected, shuffled and delivered cards to guests in play at gaming table.
  • Dealt cards and winnings to customers.
  • Completed daily money reports and balancing.
  • Communicated with winners and losers about processes.
  • Promoted VIP cards and packages to returning customers and new ones.
  • Exchanged legal currency for gambling chips and coin money.
  • Dealt cards in [Type] games and monitored players' behavior for signs of cheating.
  • Participated in short-handed games to meet required minimum number of players and keep gameplay moving.
  • Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
  • Opened and closed [Type] and [Type] game tables and cash floats by receiving, verifying and recording cash wages.
  • Prepared collection reports for submission to supervisors using [Software].
  • Inspected cards and [Type] gaming equipment to verify proper functioning and good working order.
  • Stood behind [Type] gaming table to deal appropriate number of cards to each player, verifying all placed bets before starting game.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
  • Conducted games such as [Type], [Type] and [Type] by explaining rules, taking bets and delivering payouts.
  • Inspected [Type] equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
  • Dispensed and balanced [Type] betting currency at close of shift and throughout games to secure accurate receipt, accounting, and distribution of player and house funds.
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
  • Used strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
  • Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
Smart & Final Inc. - Assistant Manager
Phoenix, AZ, 03/1998 - 01/2000
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased sales revenues by [Number]% over [Timeframe] by promoting complementary products and educating customers about store promotions.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Mentored [Number]-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Reduced financial discrepancies [Number]% by monitoring monetary transactions, including credit card sales and deposits.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Completed [Timeframe] inventory counts to verify stock levels, address discrepancies and forecast future needs.
Nabors - Cashiering Team Lead
City, STATE, 08/1995 - 07/1999
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Prepared and submitted end-of-shift reports using [Software].
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Displayed new stock and rotated existing products.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Increased customer loyalty and retention.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Served needs of more than [Number] customers in busy [Type] environment.
  • Received and processed customer payments.
  • Oversaw group of [Number] cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Evaluated professionalism of checkouts every [Timeframe] and kep team members on top of cleaning tasks.

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Resume Overview

School Attended

  • C.E. Byrd High School
  • BPCC

Job Titles Held:

  • Table Games Floor Supervisor
  • Blackjack Dealer
  • Assistant Manager
  • Cashiering Team Lead


  • High School Diploma

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