Professional Table Games Floor Supervisor with 33 years of experience. Sound knowledge of table games and slot machines as well as laws and regulations governing gaming operations. Results-oriented, works well under pressure and effectively manages staff. Observant and knowledgeable gaming professional with supervisory experience and in-depth understanding of applicable regulations, operational practices and typical cheating behaviors. Monitor floor operations to protect house assets and maintain effective security. Well-coordinated in managing diverse personnel and maximizing customer satisfaction. Talented with 33-year background in gambling environments. Expert in overseeing monetary transactions, coordinating supporting documentation and submitting timely reports to maintain operational transparency. Devise optimal schedules and assignments to cover all expected demands.
1. Excelling as a first time manager or supervisor.
2. Supervisor development course
3. Supervisor listening skills course
Customer service, knowledge of games, security of games. Tracking players, making rewards cards, adjustments, amendments, comps and reservations. Opening and closing and fill of games. Count and closure of shift. Scheduling of employees and payroll hourly entry. 10 Key, Microsoft Office, money center, returns and cash office.
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