Systems Monitoring Administrator08/2012
to Current American Eagle Outfitters – Warrendale,
Developed distributed monitoring system to cover all aspects of IT
Roll out distributed NagiosXI environment
Implement On-Call rotation in NagiosXI
Create custom scripts when needed in ruby, perl, bash and more.
Server Manager / Special Projects Manager02/2000
to 08/2012 RG Steel Wheeling, LLC Strategy & Planning
Develop strategies for client/server implementations; architect the infrastructure required to support those strategies.
Act as project lead in the design and review of new server systems, applications, and hardware; conduct capacity planning as needed.
Lead, coordinate and participate in key process improvements as they relate to the client/server environment.
Coordinate and collaborate with network engineering, business application, and database administration function to ensure availability, reliability, and scalability of corporate servers to meet business demands.
Establish and implement policies, procedures, and technologies (including firewalls) to ensure server security.
Assist in designing and implementing data center/server room security features, including HVAC control, environmental alarms, access restrictions, and so on.
Acquisition & Deployment
Conduct research on server hardware, software, and protocols in support of procurement and development efforts.
Check help desk database for entries on server and server resource issues; prioritize and respond to help desk tickets as appropriate.
Administrate Nagios / NagiosXI environment, including customizing the tool.Serve as cornerstone for escalating server issues; provide timely response to customer escalations.
Perform file system configuration and management; define and perform server backups and recovery procedures.
Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.
Monitor and test system performance and provide performance statistics and reports.
Create shell scripts as required.Manage enterprise directory services and supporting server infrastructure.
Define and implement strategies for integrating disparate operating environments.
Recommend and execute modifications to server environment in order to improve efficiency, reliability, and performance.
Develop and maintain training materials and server documentation.Manage and/or provide guidance to junior members of the team.
Upper level support for End User Support and Network groups
to 02/2000 ConsultNet – Pittsburgh,
Develop Crystal Reports from an Oracle DB and MS Access DB for use in Seagate Info.
Administrate Seagate Info server.
to 07/1999 SARCOM / Professional Services Group September 1996 through January 1997 Helpdesk Analyst
Provide telephone support for PC and mainframe applications
February 1997 through July-1999 Knowledge/System Engineer
Run weekly Change Management meetings
Fill in for Help Desk manager when not in office
Maintain some of the databases used for the help desk
Create, Modify, Run Crystal Reports using Seagate Info 7.0
Administrate Seagate Info serverCreate and update the help center intranet page
2013 Nagios MVP - http://www.nagios.com/mvp/2013
Additional work history and references available upon request