Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

An energetic, self-motivated Microsoft Certified Technology Specialist: skilled in SQL, SYBASE, ORACLE Databases as well as Windows 95/98/XP, Windows NT and Windows 2000-2008 environments. Possess Knowledge in LAN and WAN technologies. A very quick learner, strong communication skills, problem solver and resolve conflict in timely and efficiently. Technical Skills Operating Systems: Windows NT 4.0, w2k, 2k3 and 2k8 server, UNIX, Windows7, Windows XP, Win9x, Dos Software: Office Suite97-Officesuite 2007, Visio2000, Exchange 5.5, Power Quest deploy center, Adobe distiller, Update Expert, Citrix Mataframe and other 3rd party software. DATABASES & TOOLS: SQL 7.0, 2000, 2005, Sybase 12.5 &15, Oracle 9I, 10G,11g DBArtisan, Aqua, Toad, SqlPlus, Oracle Enterprise Manger Hardware: PC troubleshooting, PC Assembly Driven Systems Administrator with 20 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

  • Supervised team of 15 staff members.
  • Resolved product issue through consumer testing.
  • Documented and resolved [Issue] which led to [Results].
  • Active Directory, Network support
  • Administrative, Oracle 9
  • Aix 5.3, Oracle
  • AIX, Oracle Database
  • Auditing, Payroll
  • Automate, QA
  • Backup, RAS
  • Balance, Remote Installation Service
  • Budgets, Servers
  • Citrix, Software development
  • Hardware, MSSQL
  • Corporate training, Sybase
  • Clients, Technician
  • Customer services, Troubleshoot
  • Customer Service, UNIX
  • Database, Unix Shell scripts
  • Electronics, VERITAS
  • HPUX, Workflow
  • HTTP
  • Websphere
  • LAN
  • Legato
  • Linux
  • Exchange 5.5
  • Exchange Server 5.5
  • MS Office 2000
  • Outlook
  • SQL 7.0
  • MS SQL server 7.0
  • Windows
  • W2K
  • 2000
  • Windows 95
  • Windows 98
  • Windows NT
  • NT server
  • NT 4.0
  • MS Word
  • Migration
  • Navigator
  • Program installations
  • System upgrades
  • Performance Analysis
  • Technical Analysis
  • Servers expertise
  • Hardware knowledge
  • Infrastructure planning
  • Maintenance & Repair
  • Self-motivated professional
  • Multitasking abilities
  • Collaboration
  • Flexible & Adaptable
  • Reading comprehension
  • Adaptability
  • Data management
  • Interpersonal Communication
  • Leadership
  • Cultural awareness
  • Organization and Time management
Work History
01/2004 to Current
Systems Administrator Technical Specialist Peraton Patuxent River, MD,
  • Implemented, configured, manage and Trouble shooter TriZetto Applications such as FACETS, Integrated Workflow, Integrated Networx, NetworxModeler, NetworXPricer, Treatment Cost Navigator, Provider Services, Member Benefit Profiler, Quote 2 Card, Personal Health Record, Value based Benefit, Benefit Cost Modeler, Plan Data Utility, Constituent Web Solutions, Myhealthbank on Linux, QNXT and CDH.
  • Trained other Groups in TriZetto with FACETS.
  • Configured All Trizetto’s Applications for TriZetto’s Payer Conference for last 7 years.
  • Working Knowledge of McKesson Claim Check, McKesson ClaimXten, McKesson Facets Integration Module, Facets MIM.
  • Configured Claim Check and ClaimXten for QA and Development.
  • Working with application developers, QA testers and technical writers in six locations around US.
  • Systems, database and network support for large, multi-site software development organization.
  • Provided administrative supports for Facets with Oracle 9I, 10G and 11G running on AIX 64 Bit.
  • Maintain 15 Sybase 12.5 and 15.0 database servers.
  • Built Oracle RAC on HPUX.
  • Installed and configured Oracle 11G on windows And on Aix 5.3.
  • Installed, upgraded and patched Oracle Database software.
  • Moved database Schema changes to stage or production.
  • Developed Unix Shell scripts to automate database operation for backup.
  • Migration from Oracle 9I to 10G, 10G to 11G, Sybase 12.5 to 15, MSSQL 2000 to 2005.
  • Install/Configure, Troubleshoot and cluster/Load Balance Websphere.
  • Working knowledge of VERITAS and Legato backup software.
  • Maintained windows servers and UNIX hosts in remote sites.
  • Configured BigIP for load balancing HTTP service.
07/2000 to 12/2003
Systems Engineer Rsm Cincinnati, OH,
  • Responsible for 50-60 W2K and NT 4.0 Servers including Exchange Server 5.5.
  • Maintain and Troubleshoot over 400 Desktop.
  • Administration of NT 4.0 legacy systems.
  • Administration of 8 Exchange 5.5 Servers.
  • Administration of Active Directory Domains and Configure Group Policy Objects.
  • Configure Remote Installation Service for O/S and Application Deployment.
  • Configured modem pool Server for RAS dial-in and dial-out using LAN.
  • Setup Legato’s NetWorker Server to use in conjunction with tape robot.
  • Proficient with MS Office 2000 Premium including Outlook, MS Word.
  • Created Citrix Mata frame 1.8 and Mata frame XP farms.
  • Executed deployment of Microsoft’s security and hot fixes using 3rd party utility.
01/1996 to 01/2000
Network Administrator Accenture Contractor Jobs Cleveland, OH,
  • Maintained 65 computers with Windows NT and Windows 95 & Windows 98.
  • Performed training for students/clients for Microsoft Certification.
  • Established database solution with MS SQL server 7.0.
  • Performed one on one corporate training in administrating NT server and SQL 7.0.
Expected in 11/2012
Bachelor of Science: Computer Science
University Of Phoenix - Tempe, AZ
Expected in 10/2005
Oracle Database 10G Administration:
Learning Tree International - Princeton, NJ,
Expected in 06/1985
Certified technician in electronics:
Metropolitan Technical Institute - Saddle Brook, NJ,
Microsoft MCTS Microsoft Certified Systems Engineer, Microsoft Certified Trainer

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School Attended

  • University Of Phoenix
  • Learning Tree International
  • Metropolitan Technical Institute

Job Titles Held:

  • Systems Administrator Technical Specialist
  • Systems Engineer
  • Network Administrator


  • Bachelor of Science
  • Oracle Database 10G Administration
  • Certified technician in electronics

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