Systems Administrator team lead with more than 6 years in managing a technical team and more than 14 years in supporting and implementing Microsoft, Cisco and VMWare environment. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines.
Windows 2003/2008/2012 servers
Microsoft Exchange 2003/2007/2010/2016, Microsoft SQL server and WSUS
VMware vSphere 6 (ESXi, VCenter)
Information technology security best practice
Cisco ASA 5500, Wireless controller, switches
HP ProLiant and Dell PowerEdge servers
Symantec Backup Exec and Endpoint Protection
Strong communication skills and Collaborative
Hardware and software upgrade planning
Consistently received a 100% rate of customer satisfaction.
05/2010 to Current
Systems Administrator / Team LeadMicromenders － San Francisco, CA
Lead a group of 4 systems administrators.
Work with another team lead to develop best practices
for systems administrators to effectively and efficiently support our clients.
Serve as an after-hour support advisor.
Ensure clients' server, desktop and network issues are resolved in a timely manner.
Manage escalated incidents and provide a solution to clients.
Plan and implement hardware refresh on Cisco ASA firewall appliance, Switches and wireless controllers for our clients.
Plan and Perform OS and hardware upgrade of Windows 2008/2012
Server and Exchange 2007/2010/2016.
Plan and implement Group Policies onto the
workstations and servers to provide a more secured and controlled environment.
Plan and Implement upgrade project on Symantec Endpoint
Plan and Implement an migration project of Blackberry Server.
Setup a secured wireless network and create firewall rules on Sonicwall
firewall for clients.
Perform administration and support on MS Windows 2008/2012
Domain Controller, DNS, DHCP, DFS, SQL
and print services.
Perform administration and support on Exchange 2003/2007/2010/2012.
Maintain Firmware and driver updates, trouble-shoot and setup Dell and HP servers, Cisco ASA Firewall, switches, wireless controllers and Sonicwall Firewall to fix bugs and improve security.
Maintain, support and monitor VMWare ESXi 4.0/5.0/5.5/6.0 and virtual machines.
Perform support on Cisco Unified Communications, Trendmicro Worry-Free
Business Security 6, Symantec Endpoint Protection and Symantec Backup Exec
Perform monitoring and analysis on the
performance of servers using Nimsoft/Kaseya/Labtech.
Manage SPAM and Virus protection on Mimecast, Webroot, Postini and MxLogic to ensure a secured and safe environment.
Perform server backup and recovery using Symantec Backup Exec 11/2010/2012
and Axcient BDR.
Provide front-end support on Windows 7, 10, Mac
OS, MS Office 2010/2013/2016, Autodesk Revit and AutoCAD Architecture, and
08/2009 to 05/2010
Systems AdministratorMizuho OSI － Union City, CA
Planned and executed various design and deployment projects.
Performed hardware upgrade planning and implementation on Windows 2000
and 2003 servers.
Planned and implemented Group Policies to enforce a more controlled secured
Co-designed and implemented a more secured wireless network using
Microsoft IAS server.
Performed upgrade and support on
Symantec Endpoint Protection.
Created and implemented new Symantec
policies for workstations to ensure full protection.
Co-designed and implemented Citrix Xenserver and XenApp 5.0
Managed and resolved technical issues, ensured SLA
is met and performed weekly/monthly/annual maintenance.
Performed administration and support on Microsoft Windows 2000/2003
Domain Controller, DNS, DHCP, SQL base
ERP application and print services.
Performed administration and support on Exchange 2003.
Managed SPAM firewall and Virus protection on Baracuda 400.
Created, supported and monitored VMWare vSphere 4.0 virtual machines.
Performed administration and support on Citrix
Presentation Server 4.0/Xenapp 5.0.
Performed monitoring and analysis on the
performance of Microsoft servers using Whatisup Gold.
Performed server backup and recovery using Symantec Backup Exec 10.
Performed MS security patch testing and installation on
workstations/servers via KBOX 1000.
11/2000 to 07/2009
Systems Administrator Advanced / Team LeadEDS, an HP Company － San Francisco, CA, CA
Led and managed a team of multiple Novell and Microsoft
systems administrators as a team lead for our client's IT department in an environment with more than 200 users.
Planned and implemented multiple upgrade and migration projects on Novell and
Microsoft servers/workstations and Cisco switches in a large environment.
Performed implementation, maintenance, monitoring and support on 2003 servers, Domain Controller, DNS, DHCP, WINS, Exchange 5.5/2003, print services and Group Policies.
Managed and resolved severity-one technical issues and ensured SLA is met.
Performed hardware trouble-shooting and
Performed NT server back up and recovery with
Performed MS security patch installations
with Update Expert 6.1.
01/2000 to 11/2000
Systems AdministratorPlanetRx.com － South San Francisco, CA
Performed general administrations and support on Windows NT BDC, print,
DHCP, Exchange 5.5 and application servers.
Performed planning and implementation of new setup of Windows NT servers, Exchange
5.5, MS IIS servers and MS SQL 7 servers.
Performed thorough monitoring and analysis on the performance of the
Performed hardware trouble-shooting, setup and upgrade on Compaq
Performed NT server and Exchange back up and recovery
with ArcserveIT 6.5.
Provided front-end support to 200 plus users in Windows environment
consisting of MS Office 97, Visual Studio 6, Visual Source Safe
and software developing programs.
Developed new desktop and laptop images using Ghost imaging software.
03/1997 to 12/1999
Supervisor / Computer TechnicianCompu11 Inc. － South San Francisco, CA
Supervised a team of
responsibilities for the technicians according to their skill level to better
provide support to our clients.
Provided technical training
to the technicians.
Reviewed and ensured
consistency in great customer service.
Performed implementation and support on Windows 3.1/95/98/NT
workstations and Windows NT server for
Performed general system and network administrations in the office.
Performed hardware and software trouble-shooting, setup and upgrade.
Bachelor of Science: Computer ScienceSan Francisco State University － San Francisco, CA, USA