systems administrator sr prin operations officer resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Profile

Experienced IT professional who strives to increase skills and responsibilities

  • Windows Server 2003/2008
  • Windows XP/7
  • Microsoft Exchange 2007/2010
  • VMware
  • SQL Server 2005/2008/2014
  • Strong communication skills
  • Working independently
  • Leadership
  • System administration

Relevant Experience
Systems Administrator Sr. Prin. / Operations Officer, 08/2013 to Current
Metrostar SystemsBloomington, IN,
  • Primary duties include incident management, queue management, system monitoring, and shift lead in regards to personnel management for accountability and incident management purposes
  • Other duties include; daily reports, weekly teleconferences, and prepare and brief slides regarding incidents and activities impacting contracted services
  • Prepare and submit weekly activity summaries to managers and monthly activity summaries to customer representatives
Sr. Systems Administrator / Deputy Manager, 07/2012 to 08/2013
Frontier CommunicationsElko, NV,
  • Deputy Manager for newly established Global Enterprise Operations Center (GEOC)
  • Was primarily responsible for establishing operational procedures to track and manage enterprise incidents and communicate between the GEOC and other services
  • Duties included incident management, management of personnel, management briefings, customer briefings, and systems administration on a variety of servers
Systems Administrator / Active Directory, 02/2011 to 07/2012
Boston Dynamics, Inc.Waltham, MA,
  • Supported Active Directory, Exchange 2007/2010, Enterprise Vault, VMware virtual servers, patch management and many other applications/technology
  • Frequently taken subject matter expert responsibilities for failover clustering, print services and SQL servers for the Western CONUS systems administrators
  • Wrote and updated standard operating procedures (SOPs) in regards to patching policies and procedures
Systems Administrator, 01/2008 to 02/2011
Lockheed Martin, Inc.City, STATE,
  • Design, creation and maintenance of SQL (2005/2008), IIS, and print servers, both physical and virtual (VMware), on the local LAN and DMZ
  • Designed and created our first SQL cluster as a proof of concept to provide more reliable, fault tolerant services. This success led to a hardware/software upgrade (Windows 2008/SQL 2008R2) of the SQL cluster and a new print services cluster (Windows 2008)
  • Work with development personnel in testing and implementing new and upgraded web applications and corresponding databases
  • Areas of responsibility also include Group Policy, DHCP, Active Directory, Windows clustering, software updates (SCCM), SMTP, and our server monitoring software (EventSentry)
  • Created GPOs to apply to our 2008 servers that included settings not in the DoD Server Core Configuration (DSCC). This ensured member servers were compliant with applicable STIGs
  • Responsible for uptime and security of Windows 2003/2008 Standard and Enterprise servers. This includes compliancy with NOTAMs, MTOs, TCNOs, Retina scans, and VMS reports
  • Resolution of escalated tickets, or further escalation to local NOSC when needed
Communications Technician, 05/2006 to 01/2008
Lockheed Martin, Inc.City, STATE,
  • Provided in house desktop and telecom support in a multi-network SCIF
  • Supported ClearCube workstations using Windows XP, Office 2003, and several proprietary programs
  • Provided primary support for a variety of command and control systems. Also provided backup support on other command and control systems when needed
  • Troubleshot and escalated telecom issues as needed
  • Maintained workstations in a separate warm site and lead a project to upgrade all blade equipment within the work center
Help Desk Senior Specialist, 06/2005 to 05/2006
Lockheed Martin, Inc.City, STATE,
  • Provided help desk/desktop support in a multi-network environment
  • Supported ClearCube and PC workstations, as well as other network devices such as printers, scanners and fax machines
  • Supported software includes Windows 2000/XP, Office 2000/XP/2003 and several other proprietary programs
  • Track problem tickets in Remedy and escalate to other departments as needed
  • Setup and administered secured sever cabinets
Senior IT Support Technician / Backup Network Administrator, 02/2001 to 06/2005
FamiliesFirst, Inc.City, STATE,
  • Help desk, desktop, network support and administration for users throughout Northern and Central California in Windows, Citrix and SQL environment
  • Had a major role in the following projects; Citrix Metaframe roll out, NetWare to Windows migration, NT to 2003 upgrade, Tablet PC deployment, IP phone deployment
  • Responsible for eight of our sites from Sacramento through the Bay Area
  • Backup to network administrator
  • Purchasing agent for the IT department
Store Support Specialist, 08/2000 to 01/2001
Gap, Inc.City, STATE,
  • Technical support for retail stores throughout the United States
  • Supported hardware and software for registers, customer counters, scanners and data lines
  • Scheduled on-site vendor maintenance when needed
  • Setup downloads to and from retail stores
  • Escalated calls to next level support when needed
Help Desk Technician, 11/1994 to 06/2000
Pinnacol AssuranceCity, STATE,
  • LAN and desktop support for over 500 employees
  • Support included PC/Notebook hardware and software, printers and fax machines
  • Software supported was Novell Netware, Windows 95, Office 97 and Novell GroupWise
  • Backup to procurement officer and 2nd level support
  • Responsible for new desktop phone deployment
Bachelors: Information Technology / Information Management, Expected in Aug 2014
University of Phoenix - Colorado Springs, CO
GPA: GPA: 3.88

GPA: 3.88

Associates: Information Technology / Networking, Expected in Aug 2008
Axia College of University of Phoenix - Colorado Springs, CO
GPA: GPA: 3.91

GPA: 3.91

Certificate: Windows Server 2003, Expected in 2006
New Horizons - Colorado Springs, CO
GPA: GPA: 4.0

Completed coursework in administration of Windows Server 2003

Certificate: MCSE Coursework, Expected in 2002
Heald College - Rancho Cordova, CA

GPA: 4.0


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Resume Overview

School Attended

  • University of Phoenix
  • Axia College of University of Phoenix
  • New Horizons
  • Heald College

Job Titles Held:

  • Systems Administrator Sr. Prin. / Operations Officer
  • Sr. Systems Administrator / Deputy Manager
  • Systems Administrator / Active Directory
  • Systems Administrator
  • Communications Technician
  • Help Desk Senior Specialist
  • Senior IT Support Technician / Backup Network Administrator
  • Store Support Specialist
  • Help Desk Technician


  • Bachelors
  • Associates
  • Certificate
  • Certificate

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