systems administrator it manager it director applications manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Over 25 years of IT experience, 6+ years in a mid/senior leadership position peforming various roles from application development, project management, system administration, business process development, customer systems integration, EDI, ERP support, disaster recovery, business continuity, manufacturing automation support, strategic alignment and technology portfolio oversight. I have strong cross-functional collaboration and support with various departments namely, large accounts sales, manufacturing/QA/R&D, logistics, procurement and marketing. I've architected, and deployed various customer and supply chain integrations including EDI and custom order/billing interfaces that are responsible for over $1B in sales. I IT operations covering 25 branches for sales and supply operations in North America on mobile, cloud and legacy platforms. I've had 15+ years of data management experience including a Data Science Specialization from Johns Hopkins University for Analytics, Regression Modelling, Machine Learning, Data Visualization. I am a multiplier. I practice collaborative influence with an entrepreneurial attitude. I take risks with a relentless focus on execution. I am not afraid of mistakes. But I minimize their impact and maximize the learning.
  • IT Organization Setup and Alignment
  • Business IT Support Staffing and Management
  • Data Analysis Automation
  • Regression Modelling
  • Machine Learning
  • Predictive Modelling and Forecasting
  • Supply Chain & Logistics Case Analysis & Capability Development with IT
  • Service Management/ITIL, SLA Formulation and Negotiation
  • Business Goals empowerment through IT capability support and alignment
  • Business Analysis, Process KPI's formulation vis-à-vis Critical Success Factors
  • Project and Portfolio Management
  • Network Administration, WAN/LAN deployment & support
  • People Management - Hiring & Selection, Performance Management, Training
  • Process Management and Policy Formulation
  • Coordination and Collaboration in Matrix Organizations
  • Large Scale Deployments - Hardware, Software
  • Remote Support and Management of Helpdesk
  • Business Continuity Planning
  • Disaster Recovery Planning
  • Budgeting and IT Spend Analysis
  • Cloud Computing
  • A pivotal contributor to winning and retaining a $25M account over the last 8 years.
  • Continuing to bridge sales and their customers, making possible data and service solutions via IT services
  • Directed projects for ERP and EDI integration projects impacting 16,000 customers and millions in revenue.
  • Led a successful acquisition and the subsequent technology integration in under 45 days.
  • Expanded IT services coverage encompassing USA, Canada, South Korea, Singapore, Thailand, Indonesia and China without increasing manpower costs and retaining high availability of systems and services.
  • Led the disentanglement of major business systems of a $1B division from its global parent.
Professional Experience
03/2002 to Present
Systems Administrator, IT Manager, IT Director, Applications Manager International Paper Company , ,
  • Profile: Since 1914, BakeMark has manufactured and distributed baking ingredients.
  • Sales topped $1B in 2013 and poised to add another $100M growth in 2014.
  • The company employs 850 employees of which 30% are field sales representatives.
  • Its manufacturing facilities output 300 million lbs.
  • of dry and wet ingredients annually.
  • In 2013, it made 372,000 deliveries to 16,000 customers, driving 8.55 million miles with over 20.6 million units delivered.
  • BakeMark is a division of CSM, a food ingredients company with 6,000 employees globally and had sales of 2.56 billion euros in 2012.
  • Responsibilities: Currently leading the team preparing data loads for SAP implementation -- MDM, Data Cleansing, Data Mapping and Alignment.
  • Developed solutions in migrating and integrating legacy functions in Product Development under R & D to the SAP RM Module.
  • Built the integration platform supporting the real-time remote order transmission process designed to support more than $3.8M daily sales throughput.
  • Designed, developed and implemented customer integration processes that enabled a $30M sales relationship with Krispy Kreme.
  • Responsible for IT operations supporting 25 distribution centers throughout North America and offices in Shanghai, Seoul, Kuala Lumpur, Singapore, Taiwan and Indonesia Built the team supporting the $1B 24x7 enterprise through talent selection, mentorship, performance management and culture advocacy.
  • Direct liaison with large customers such as Coscto, Krispy Kreme, Safeway, Compass Food Group, etc.
  • in facilitating order processing and billing.
  • Led the disentanglement for BakeMark's IT processes and systems during the divestment of BakeMark/CSM across North America, China, South Korea, Singapore, Thailand, Indonesia.
  • Designed and implemented a helpdesk support group + system that are ITIL compliant, responsible for supporting all mission critical systems of the company with SLA targets and escalation workflows.
  • 8 person-team supporting an $800M-$1B company with 550 users, 250 mobile sales reps, in 7 countries and 6 time zones (US, Canada, China, South Korea, Taiwan, Singapore, Thailand, Indonesia).
  • Contributed to CSM's Global Technology governance as member of the Global Change Advisory Board overseeing IT infrastructure supporting the then 8,000 employees worldwide.
  • One of the pioneers in the CSM global organization to align IT strategy towards virtualization and cloud computing.
  • Provided thought leadership in various virtualization opportunities including VDI, Enterprise Cloud Computing, Business Continuity and Disaster Recovery Designed, implemented and managed the enterprise EDI architecture across North America that integrates the company's ERP with customer's systems; processing millions of dollars in sales.
02/2000 to 02/2002
Manager Argo Data , ,
  • Profile: Formerly, provided e-business application services to the southeast Asian region including HongKong and Singapore.
  • Developed products for the Insurance and Financial Planning Industry.
  • Responsibilities: Manage the development of various web app development projects in Asia Interfaced with clients to negotiate project deliveries and feature sets Promoted Application products via seminars and product presentations as an IBM Partner Started as software engineer tasked with developing web applications.
06/1999 to 01/2000
Software Engineer IDS Finance , ,
  • Provides subscription services for Financial Information Products on major stock markets in South East Asia including the Shanghai, Hong Kong, Singapore, Bangkok, Taiwan, Tokyo and Manila.
  • Responsibilities:.
  • Developed the software to capture and integrate the streaming data from major stock markets in South Asia.
Education and Training
Expected in 1990 to to
Bachelor of Science: Computer Science
Ateneo de Manila University - ,
Computer Science
Expected in June 2015 to to
Worldview at Stanford, Big Data Symposium with global experts,:
- ,
Expected in 2015 to to
: Data Science Specialization
Johns Hopkins School of Public Health - Baltimore, Maryland
  • Automation/Integration
  • Big Data, Data Analysis
  • IT Budgeting
  • Business Analysis, Time-Series Forecasting 
  • Hardware Refresh & Deployment
  • Disaster Recovery Planning/Business Continuity
  • EDI
  • IT department build out & strategy development
  • Helpdesk Support/ITIL/SLA
  • LAN/WAN, Network Administration
  • Machine Learning, Data Products Development
  • Project Management
  • ERP transitions

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Ateneo de Manila University
  • Johns Hopkins School of Public Health

Job Titles Held:

  • Systems Administrator, IT Manager, IT Director, Applications Manager
  • Manager
  • Software Engineer


  • Bachelor of Science
  • Worldview at Stanford, Big Data Symposium with global experts,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: