Dedicated technical professional with over 18 years of IT related experiences with solid background in daily systems operations, network performance monitoring and technical support /troubleshooting. Track record of excellent interpersonal skills, effectively communicating technical information to all level of staff and management. Thrive in high pressure situations requiring focused decision making.
Co-lead on Ryder XP Remediation project. The replacement and retrieval of all PC's and Laptops running windows XP and Office 2007. Removing all out of warranty system with a newer one and configuring and deploying the systems across the Ryder networks in North America and South America.
Microsoft Certified Professional
. Net, Active directory, Adobe Suite, Dreamweaver, approach, Avaya, BSc, cabling, call center, Citrix, computer technician, Hardware, clients, customer service, databases, documentation, Firewalls, Hardware troubleshooting, Phone support, Imaging, Laptops, Lotus, Mac, MAC OS, windows 8 and office, Office Suite, Windows 7, Windows 8, Win, Windows, Window, 2000, NT, Windows NT, Windows XP, migration, Network troubleshooting, Network, Networking, networks, Oracle Database, PC's, Peachtree, peripherals, Printers, Programming, Repairs, Router, Routers, server migration, Servers, SQL, TCP/IP, Teaching, Desktop support, Upgrading, video, VISTA, VoIP, web - page design, Windows Server
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