LiveCareer-Resume

systems administrator resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
To become a part of a challenging network, utilizing my wealth of knowledge in design and creation of AD domains, exchange organizations, PKI infrastructures, network connectivity, system management, backup servers, and implementation of security boundaries.
Highlights
  • Hardware
  • Dell, and Compaq servers, UPS, Video cards, SCSI, Network cards, Scanners and other peripherals.
  • Software
  • Microsoft Windows NT/XP/Win7, Firefox, Internet Explorer, ESMT, SRS, Microsoft Office Suite/Professional 2010, Microsoft Exchange Server, Active Directory, and a variety of inter-agency related software specific to job functionality.
  • Networks/Protocols
  • LAN/WAN, TCP/IP, NETBEUI, RDP, WINS, DNS, DHCP, SMTP, FTP, TELNET, VPN, ICMP, NAT, TFTP, IPSec, Kerberos, PKI
  • Smartphone setup and configuration experience
  • SECURITY CLEARANCE: Currently possessing an active TS/FSP
Accomplishments
Experience
Systems Administrator, 12/2011 to Current
Cvs HealthSpartanburg, SC,
  • Liaison responsible for the support of the customers mission critical 24x7 operations center.
  • First line of contact to all 400+ user IT supports for both on-site and off-site installation, configuration, and troubleshooting of customers' computers, software, and related peripherals, but not limited to: Interact with managers Prepare reports and recommendations Design, modify and implement enterprise wide Client baseline computer systems* Administer Windows Server 2003/2008/2012 infrastructure, maintaining core infrastructure services; Active Directory, Hyper-V, Group Policy, File Services, SQL & Windows Clusters Apply agency Security STIGs to client and server systems and validate security measures with multiple security analysis tools* Maintain and provide administrative support for Windows based client computers, servers and applications including Microsoft Office Applications* Utilize Symantec Altiris Solutions Suite for Asset Management and Helpdesk Operations* Perform data transfers between networks of increasing classifications for clients* Administer standalone systems by applying changes, patches and anti-virus updates* Build and deploy client and developer computer systems for daily use* Administer multiple COTS and GOTS applications across a broad spectrum of classified networks ranging from Unclassified to Top Secret/SCI* Create, disable, and repair user accounts and profiles* Ensure classified data integrity through back-ups utilizing a three tiered storage solution* Initialize and support VTC meetings with IC community deployed throughout the world* Perform minor network repair by replacing copper and fiber connections, diagnosing issues with Network Interface Cards, and initializing connections for newly installed or re-located VOIP phones*.
Systems Administrator, 06/2010 to 11/2011
Cvs HealthArlington, VA,
  • Configure and verify X amount of infrastructure Application Server Print Queue Management - create print queues, update print drivers, troubleshoot printer or printer server issues Perform data backups and restoration of user data and share data via Tivoli TSM Coordinate and schedule server hardware recaps Perform system administration tasks on Citrix such as software upgrades and user account administration.
  • Application Deployment - deploy new applications, updated existing applications and McAfee updates Create and complete build reports, deliveries for different OSP's.
  • Account restoral Train new team members in procedures and troubleshooting techniques for the server team.
CMA/Systems Administrator, 11/2009 to 06/2010
Dell Federal, IncCity, STATE,
  • Network/desktop support to over 3000 customers in the WMA and warzone field sites.
  • Support to client applications Provide support for client workstations, servers, and operating systems Creation of databases and modifying databases accesses.
  • Granting access to network and network shares Maintain hardware and provide customer support Responsible for setting up customer Lotus Notes accounts and troubleshoot application issues.
  • Setup VTC connections using related software/hardware through plasma TV and/or desktop PC display.
  • Serve as a Data Transfer Officer that scan all media types (CDS, Floppy Validates incoming service and change requests and establishes tickets within the tracking tool for resolution and resource allocation as related to hardware, software applications, network management and server systems disk, zip drives) for viruses and approve or disapprove their use of company's system.
  • Coordinate the deployment of new software or hardware used by the customer on their systems.
Helpdesk/Systems Administrator, 06/2008 to 11/2009
NJVC/ NGACity, STATE,
  • Responsible for 24x7 operations, maintenance, and support of the classified enterprise email network (including core messaging operations and over 200 posts worldwide), email central site, instant messaging, directory services, and engineering requirements for over 20,000 user mailboxes.
  • Installed and maintained Windows XP and Server 2003, Mac OS X, Microsoft Office 2003, Microsoft Office 2003 for Macs, Symantec Antivirus, Adobe Photoshop, Adobe Professional 7.0, Mac StuffIt Expander, TOR Anonymizing Software, Mac OS X Server, Mozilla Firefox, and configured multiple Hewlett Packard Network Laserjet Printers.
  • .
  • Responsible for the coordination of Nortel Networks based voice network installation and configuration within facility as well as on site point of contact for warranty and maintenance services.
  • Validating incoming service and change requests and establishes tickets within the tracking tool for resolution and resource allocation as related to hardware, software applications, network management and server systems.
Helpdesk/Systems Administrator, 07/2005 to 06/2008
GDITCity, STATE,
  • Perform systems/network administration within a Microsoft Windows NT 4.0/XP Professional environment Utilize Microsoft Active Directory to manage the security and permissions of user rights and privileges Managing share drive and database accesses as well account creation, deletion, modifications Work with tech control to resolve cryptography issues associated with secure phone system and network connectivity Configure, maintain, and administer user's phone line voicemail on the Nortel Meridian PBX Phone System Troubleshoot and support Video Teleconferencing (VTC) equipment Work with AADS, to ensure that users are in correct email alias, share drives Provide CWE, Lotus Notes, AIN, SIPRNet workstation and application training for users Provide Virus scanning, and data moves across all networks Troubleshoot hardware, including laptops, and software problems and provide resolutions to those problems Desktop support includes, but is not limited to the Microsoft Office Suite and Lotus Notes Provide PC solutions to the client's desktop needs Troubleshoot PC malfunctions and respond to clients in a timely manner Responsible for installations, configuration and troubleshooting of the Blackberry handheld devices Responsible for creating, and managing accounts Build workstations for clients Troubleshoot software applications requested via clients through the Remedy Tracking System.
Education
Bachelors Degree: Business Administration, Expected in 1 2003
University of Eastern Shore - Princess Anne, VA
GPA:
Business Administration
Skills
Active Directory, administrative support, Adobe, Adobe Photoshop, anti-virus, Antivirus, Asset Management, agency, Citrix, client and server, Compaq servers, Hardware, cryptography, Client, clients, customer support, Data Transfer, databases, database, Dell, desktop PC, DHCP, DNS, drivers, email, FTP, Hewlett Packard, Internet Explorer, LAN, laptops, Lotus Notes, Mac, Macs, Mac OS, Managing, McAfee, meetings, Meridian, messaging, access, Microsoft Exchange Server, Microsoft Office, Microsoft Office Applications, Microsoft Office Suite, Windows, Win7, Microsoft Windows NT, Microsoft Windows NT 4.0, Windows XP, NETBEUI, enterprise, network administration, network management, Network cards, Network Interface Cards, network installation, Network, Networks, Nortel, operating systems, developer, PBX, peripherals, Phone System, printer, Printers, Protocols, Scanners, scanning, SCSI, security analysis, SECURITY CLEARANCE, servers, SMTP, SQL & Windows, Symantec, system administration, TCP/IP, Desktop support, phones, phone, TV, TELNET, Tivoli, Troubleshoot, troubleshooting, TSM, upgrades, Video, Video cards, VOIP, VPN, WAN, zip drives
Additional Information
  • REFERNCES: Available upon request.

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Resume Overview

School Attended

  • University of Eastern Shore

Job Titles Held:

  • Systems Administrator
  • Systems Administrator
  • CMA/Systems Administrator
  • Helpdesk/Systems Administrator
  • Helpdesk/Systems Administrator

Degrees

  • Bachelors Degree

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