systems administrator resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Seasoned System Administrator with 18-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts, and data security.

  • Linux, Windows, Mac OS X, Mobile
  • Cisco Packet Tracer, Cisco ISO, CLI, MS Visio, MS Office, MS SharePoint, MS Exchange, (Windows) PuTTY, Notepad++, SolarWinds, TFTP Server, Wireshark, Automation Languages: (Example) Python, REST API, JSON, Ansible, Puppet, Chef
  • Network Architectures, Network Devices/Components, and Network Topologies.
  • Layer 2 and Layer 3 Switching Virtual Local Area Networks (VLANs)
  • Spanning-Tree Protocol, Internet Protocol
  • Static Routing Routing Protocols (EIGRP, OSPF, BGP)
  • IP Addressing, Subnetting, and Access Lists
  • Network Address Translation (NAT) Networking protocols such as ARP, ICMP, DHCP, FTP Telnet and SSH
  • TCP and UDP Fundamentals Network Cables and Connectors Cable Making
  • Wireless LANs Voice over IP Cisco IOS
  • Active Directory, IP, OSPF
  • BGP, Laptops, Python
  • Cables, Linux, Repairs
  • Cabling, Mac OS, Routing
  • Cisco IOS, MS Exchange
  • Customer service, Telecommunications
  • Databases, Windows, Telnet
  • DHCP, Enterprise,
  • EIGRP, Visio
  • DBA
  • Help Desk, Organizational
  • System upgrades
  • Program installations
  • Infrastructure planning
  • Project Management
  • Leadership
Work History
12/2020 to Current Systems Administrator Electronic Warfare Associates | Fairbanks, AK,
  • Ensuring Help Desk tracking and asset Information is accurate.
  • Ensuring organized data closets when adding or removing patch cabling.
  • Supporting telecommunications systems configurations related to Moves, Adds, and Changes (MAC).
  • Diagnosing and resolving problems in response to customer reported incidents.
  • Investigating and recommending purchase of tools and technologies to improve responsiveness to customer requirements.
  • Managing moves and/ or installations of IT equipment to assure coordination of IT support and customer service.
  • Providing feedback on problematic trends and patterns in technical support to team leads and/or supervisor.
  • Developing and maintaining problem tracking and resolution databases ensuring accurate records are filed.
  • Installing and configuring VA approved software applications.
  • Using Active Directory to manage accounts, profiles, and policies.
  • Assist in deploying desktop workstations and laptops throughout organization.
  • Assist or provide network administration functions such as implementing MS-Outlook accounts, managing data, modifying network profiles, and recovering passwords.
  • Maintain databases to keep ongoing projects on schedule.
  • Create and provide reports to supervisors and other team members that detail status of incidents / Tasks as well as location of organizational devices.
  • Troubleshoot any issue that may come up related to deployment operations and end-user support.
  • Configure settings on Windows workstations.
  • Perform backups & restores data.
  • Work with new members of organization to understand capabilities and limitations of working on or off network.
  • Replace or Migrate data on new or old computers, In depth understanding of diesel engines, as well as mechanics and engineering in general.
  • Ability to work with hand tools, precision, and other equipment.
  • Good analytical and critical thinking skills to find source of problems / malfunctions and rectify same.
  • Computer skills, as several diagnostic procedures and precision repairs may be conducted with aid of computers.
  • Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 500 users.
  • Achieved 97% customer satisfaction rate while administering 17 automation systems.
  • Conducted testing and troubleshooting for various software remotely and onsite for 17 server sets to maintain operational readiness.
  • Planned and implemented quarterly upgrades to system hardware and software, resulting in 98% annual availability.
  • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
04/2017 to 08/2020 Diesel Mechanic Nuverra Environmental Solutions | Wheeling, WV,
  • Disassembled and repaired diesel engines in automobiles, trucks, buses and construction vehicles.
  • Completed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
  • Discussed repairs with customers and advocated for vehicle safety.
  • Troubleshot and diagnosed problems with brakes, steering and transmissions.
  • Ordered parts necessary for vehicle repairs and new installations.
  • Installed new systems and components in vehicles.
  • Performed preventative maintenance on engines, transmissions, tires and other vehicle systems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
06/2000 to 10/2017 Application Analyst II American Family Care, Inc. | Pensacola, FL,
  • Oversaw day to day maintenance of all hospital applications for 18 hospitals from planning and building, through testing and implementation, to support.
  • Analyzed business and functional needs and technical requirements as liaison between technical staff and business subject matter experts.
  • Coordinated new application installations and ensured integration with existing technical environment.
  • Partnered with vendors to develop tailored application design and build sessions for business owners and stakeholders.
  • Created standardization of documentation and ensured documentation is provided to team to support training of other analysts.
  • Trained end users on system functionality and capability.
  • Maintain and provide second level enterprise-wide applications.
  • Maintain and exceed Service Level Agreements for 24/hour application support.
  • Desktop / Systems Support Tier I, II, & SME (Tier III).
  • IT Project Manager for all IT application integrations.
  • Provided BOM, SOW, and risk analysis for all projects.
  • Provided security, server, desktop, and infrastructure support/administration for all end users and their devices.
  • Served as DBA for 17 enterprise databases.
  • Utilized Cerner Millennium to manage and confirm patient data, such as insurance, demographic and medical history information.
  • Oversaw 8-month project to revamp filing system, improving department productivity 24%.
  • Trained 7 direct reports on department procedures and policies to maximize department effectiveness.
  • Handled day-to-day running of Support Operations projects, ensuring high levels of productivity and progression.
  • Delivered Level III IT Support to customer locations within specific timeframes.
  • Performed troubleshooting, maintenance and optimization of Patient Tracking applications.
  • Performed troubleshooting, maintenance and optimization of Facility applications.
  • Oversaw installation of software programs and hardware systems to meet JCAHO requirements.
  • Performed troubleshooting, maintenance and optimization of Audiology applications.
Expected in 09/2020 to to Cisco Certified Network Associate | IT Network Technology NexGenT Inc, San Jose, CA, GPA:
Expected in 07/2020 to to NexGenT Full Stack Network Professional | IT Network Technology NexGenT Inc., San Jose, CA, GPA:
  • Professional development completed in Full Stack Network Technology
  • Coursework in Advanced Routing, Switches and Telecommunications
Expected in 04/2020 to to NexGenT Full Stack Network Associate | IT Network Technology NexGenT Inc., San Jose, CA, GPA:
  • Professional development completed in Full Stack Network Technology
  • Coursework in Basic Routing, Switches and Telecommunications
Expected in to to MCSE (Microsoft Certified Systems Engineer | Microsoft Certification Advanced Computer Technology & Traning, Warrenville, IL, GPA:
  • CCNA - Cisco Certified Network Associate
  • CompTIA Security+
  • FSNP (Full Stack Network Professional, NexGent Inc. - 07/2020

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Resume Overview

School Attended

  • NexGenT Inc
  • NexGenT Inc.
  • NexGenT Inc.
  • Advanced Computer Technology & Traning

Job Titles Held:

  • Systems Administrator
  • Diesel Mechanic
  • Application Analyst II


  • Cisco Certified Network Associate
  • NexGenT Full Stack Network Professional
  • NexGenT Full Stack Network Associate
  • MCSE (Microsoft Certified Systems Engineer

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