To obtain a management position within IT with my years of experience, knowledge, and expertise in the technical field alongside academic skills. Highly organized, self-motivated and detail oriented. Fifteen years of technical and customer service experience. Efficient and effective problem solver, proven leader and a great team player. Self-motivated [Job Title] experienced in supporting network infrastructure for multi-user and remote environments. Adept at communicating with key stakeholders in assessing project needs. Software Development Manager skilled in managing the entire product lifecycle for both hardware and software. Expert in [Programming language] and [Programming language]. Detail-oriented [Job Title] who excels at leading product strategy and business development using in-depth knowledge of market trends. Establishes clear objectives for team members and enforces deadlines to keep projects on track.
Business process improvement
Platform scalability forecasting
Front-end web development
03/2012 to Current
Systems AdministratorHCA – Brownsville, TX
Analyzes system logs and identifying potential issues with computer systems Attend meetings with senior leadership, corporate IT, division IT, and local IT staff and clinical departments for implementation and planning of new projects.
Introducing and integrating new technologies into existing data center environments Performing routine audits of systems and software Performing and testing backups Applying operating system updates, patches, and configuration changes Installing and configuring new hardware and software Adding, removing, or updating user account information, resetting passwords, etc.
Answering technical queries and dealing with often frustrated users Responsibility for documenting the configuration of the system Troubleshooting any reported problems System performance tuning Responsible for project management planning and integrations.
Maintained and monitored the server room, the wireless network and other server infrastructure.
Set up staff workstations with PCs, Macs, phones and laptops.
Created innovative and intuitive product features such as [Example].
Led communication with stakeholders regarding product goals and progress made.
Translated technical specifications into detailed product requirements.
Tested and implemented new technology-based global projects such as [Project].
Coached and mentored [Number] new staff members, including conducting performance reviews.
Resolved virus and malware issues with a [Number]% success rate.
Installed software and operating systems on [Number] company computers.
Maintained accurate hardware and software inventories.
Set up and configured hardware and software on company equipment.
Restored data, operating systems, files, documents and drivers.
Built and repaired [Computer Brand Name], [Computer Brand Name] and [Computer Brand Name] computers.
Trained both internal and off-site users in repairing and resolving recurring issues.
Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
06/2001 to 03/2012
Technical Analyst IIHCA - Valley Regional Medical Center – Brownsville, TX
Provided technical support for the production division of Valley Regional Medical Center.
Responsible for the repair and maintenance of printers, monitors, scanners, computers, and any other technical device.
Responsible for loading new software and systems to existing equipment.
Responsible to test and make sure there are no bugs in new images being loaded onto new systems.
Responsible for troubleshooting activities prior and during the implementation of new systems.
Provide technical support to end users throughout the facility.
Responsible for documentation on deployment of new systems and any software installed.
01/2001 to 05/2001
Computer Technician InternInternational Bank of Commerce
Provide technical support to bank throughout the county of Cameron which totaled about 30 banks.
Repair and maintain computer systems along with any technology devices end users utilized.
Headed the strategy, planning, and implementation of all the necessary technology needs of a new IBC branch inside Wal-Mart.
MBA: Information Technology University of Aspen - Colorado Springs, CO Information Technology
Bachelors of Science: Management University of Phoenix - Management
Associates of Science: Computer Science University of Texas - Brownsville Computer Science
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Companies Worked For:
HCA - Valley Regional Medical Center
International Bank of Commerce
University of Aspen
University of Phoenix
University of Texas
Job Titles Held:
Technical Analyst II
Computer Technician Intern
MBA : Information Technology Bachelors of Science : Management Associates of Science : Computer Science
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