Systems Administrator Resume Example

• Cyber liaison for the Pennsylvania Air National Guard State Headquarters to 3 Air Wings.
• Provide all information technology support for all PAANG HQs staff from IT guidance, help desk support to IT planning.
• Manage small team of cyber professionals to ensure the staff is working efficiently and minimizing incidents.
• Provide mission-critical voice, data and video services.
• Deploys and operates expeditionary communications systems.
• Establishes priorities, maintains, tests, troubleshoots, and repairs network systems equipment and circuits utilizing tools and test equipment.
• Network team member for the Rapid Joint Incident Site Communications Capability (JISCC) Program that responds to communications problems during emergency response efforts by providing voice, data, video and radio accessibility between local, state and federal agencies.
• Manage KG-175D Encryptor keying and configuration for provide secure communication lines.
• Checks equipment for serviceability and performs preventative maintenance.
• Manage network through Cisco Routing and Switching commands to assign VLANs, routing and implementing security controls.

Additional Duties

• Physical Training Leader
• Security Assistant
• Sexual Assault and Suicide Awareness Coordinator and Presenter

• Act as information technology subject matter expect for upgrading and maintaining all audio visual equipment from analog to digital capability within the healthcare system in support of over 50 sites and 20 Polycom video teleconference endpoints.
• Provide endpoint deployment, support, upgrade and protection for over 150 translation devices that provided over 10,000 minutes of secure and legal translation for patients per month.
• Facilitate all audio/visual support for daily operations for video conferences, meetings and trainings for healthcare providers and leadership.
• Manage Apple iPads via AirWatch.
• Upgrade Crestron, Extron, AMX, Polycom, MediaSite and Barco ClickShare systems to meet minimum HIPAA security guidelines.
• Install, upgrade, troubleshoot and maintain Polycom codecs.
• Support executive leadership event planning via catering, location and audio visual support.
• Support tele-medicine deployment testing by testing various methods of conducting remote video appointments at the lowest cost possible.

• Appointed site lead for all telecommunications related to VoIP phones and VTC planning, installation and implementation for the commander of the installation and executive staff.
• Scheduling VTCs and coordinating participating sites to make sure all participants are connected and ready per conference start time.
• Provide training and classes on equipment used in the offices and shared conference rooms to improve self sustainability of conferences.
• Overseeing and maintaining the Remedy Trouble Ticket and Management System for the telecommunications team.
• Implement STIGS across the VTC endpoints.
• Develop SOPs for the site to ensure consistent service for all technicians on site.