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Systems Administrator Resume Example

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SYSTEMS ADMINISTRATOR
Professional Summary

Experienced System Administrator with over 7 years of experience in Information Technology. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Skills
  • Analysis and critical thinking
  • Network systems installation
  • Network repairs and maintenance
  • Effective communication
  • Process improvement
  • Hardware knowledge
  • Project organization
  • Attention to detail
Work History
Systems Administrator | 01/2019 to Current
Motion Recruitment - Reston , VA
  • Provide primarily Tier 2 remote support to customers utilizing remote assistance tools to troubleshoot and assist with any escalated incident.
  • Utilize Microsoft Windows Server 2008 R2 and 2012 DHCP, Active Directory, Exchange, File Share, Print Management and Group Policy Management tools on a daily basis to respond to requests and incident tickets.
  • Ensure secure baselines, patches and up to date softwares are installed on workstations.
  • Manage PCoIP clients and sessions via Teradici and VMWare Horizon to manage zero client users and pools.
  • Provide logistical support by supervising shipment coordinating from warehouse to end-user.
  • Setup initial configurations to Cisco routers and Cisco switches for simplified on-site deployment of equipment to customers.
  • Image all new workstations for entire enterprise with up to date Windows 10 image for new and existing customers.
  • Provide inventory control measures to maintain IT equipment, supplies, tools and replacement parts by ensuring correct part numbers and technical verbiage was available for accurate requisition of the equipment.
Cyber Transport Systems Craftsman | 05/2013 to Current
Advisors Excel - Topeka , KS
  • Cyber liaison for the Pennsylvania Air National Guard State Headquarters to 3 Air Wings.
  • Provide all information technology support for all PAANG HQs staff from IT guidance, help desk support to IT planning.
  • Manage small team of cyber professionals to ensure the staff is working efficiently and minimizing incidents.
  • Provide mission-critical voice, data and video services.
  • Deploys and operates expeditionary communications systems.
  • Establishes priorities, maintains, tests, troubleshoots, and repairs network systems equipment and circuits utilizing tools and test equipment.
  • Network team member for the Rapid Joint Incident Site Communications Capability (JISCC) Program that responds to communications problems during emergency response efforts by providing voice, data, video and radio accessibility between local, state and federal agencies.
  • Manage KG-175D Encryptor keying and configuration for provide secure communication lines.
  • Checks equipment for serviceability and performs preventative maintenance.
  • Manage network through Cisco Routing and Switching commands to assign VLANs, routing and implementing security controls.

Additional Duties

  • Physical Training Leader
  • Security Assistant
  • Sexual Assault and Suicide Awareness Coordinator and Presenter
Audio Visual Technician | 05/2016 to 12/2018
General Dynamics - Huntsville , AR
  • Act as information technology subject matter expect for upgrading and maintaining all audio visual equipment from analog to digital capability within the healthcare system in support of over 50 sites and 20 Polycom video teleconference endpoints.
  • Provide endpoint deployment, support, upgrade and protection for over 150 translation devices that provided over 10,000 minutes of secure and legal translation for patients per month.
  • Facilitate all audio/visual support for daily operations for video conferences, meetings and trainings for healthcare providers and leadership.
  • Manage Apple iPads via AirWatch.
  • Upgrade Crestron, Extron, AMX, Polycom, MediaSite and Barco ClickShare systems to meet minimum HIPAA security guidelines.
  • Install, upgrade, troubleshoot and maintain Polycom codecs.
  • Support executive leadership event planning via catering, location and audio visual support.
  • Support tele-medicine deployment testing by testing various methods of conducting remote video appointments at the lowest cost possible.
Sr Telecommunications Analyst | 08/2015 to 03/2016
ARMA Global - General Dynamics - City , STATE
  • Appointed site lead for all telecommunications related to VoIP phones and VTC planning, installation and implementation for the commander of the installation and executive staff.
  • Scheduling VTCs and coordinating participating sites to make sure all participants are connected and ready per conference start time.
  • Provide training and classes on equipment used in the offices and shared conference rooms to improve self sustainability of conferences.
  • Overseeing and maintaining the Remedy Trouble Ticket and Management System for the telecommunications team.
  • Implement STIGS across the VTC endpoints.
  • Develop SOPs for the site to ensure consistent service for all technicians on site.
Education
Warwick High School - City | High School Diploma06/2013
Community College of The Air Force - City, State | Associate of ScienceInformation Systems Management, 08/2017
Drexel University - City, State | Bachelor of ScienceComputing And Security Technology, 06/2020
  • Graduated with 3.79 GPA
Certifications
  • CompTIA Network+
  • CompTIA Security+
  • ITILv3 Foundations
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

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92Good
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Resume Overview

School Attended

  • Warwick High School
  • Community College of The Air Force
  • Drexel University

Job Titles Held:

  • Systems Administrator
  • Cyber Transport Systems Craftsman
  • Audio Visual Technician
  • Sr Telecommunications Analyst

Degrees

  • Warwick High School - City | High School Diploma
    Community College of The Air Force - City , State | Associate of Science
    Drexel University - City , State | Bachelor of Science

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