Systems Administrator Resume Example Allina, Mercy Hospital

SYSTEMS ADMINISTRATOR

Professional Summary

Solutions-oriented system admin with 3 years of progressive expertise in supporting and optimizing peripherals, workstations, operating systems, networks, servers, software and hardware including installation, configuration, and preventative maintenance. Exceptional communication skills, able to quickly grasp and adapt to new concepts, technologies, and environments.

Skills

Oracle Virtual Box
Mac OSX & Android OS installations and upgrades
Windows 7, 8, 10 operating systems
Windows Server , 2012R2 & 2016
Software: MS Office Suite,
VMware.work station
GFI LAN Guard.
Nessus Scanner
Networking TCP/IP suite & Protocols (Dns, Dhcp, Vpn, Telnet, Ftp, Ssh, Http, Https, Udp, Smtp, Icmp).
Fully understands and can work with OSPF, EIGRP
Excellent knowledge of open VPN

Good knowledge of Free PBX
BGP, ACL, LAN, WAN, and VPN
Firewalls (Fortinet 300D)
Network monitoring and report using NetQoS Performance center and Netvoyant
IP address management and DNS configurations. Net Motion for VPN service.
Basic, Firewall, Network management, Problem resolution, Troubleshoot
Microsoft Office Suite, Operating system.
System upgrades
Software testing
Program installations

Work History

10/2008 to 01/2015

Certified Nursing AssistantAllina, Mercy Hospital – Coon Rapids, MN

Assist patients of ages with ADLS (activities of daily living) throughout their hospital visit and or stay in all care areas (Emergency room, Cardiac, surgical, medical, neurology, oncology, mental and behavioral) units through good customer service principles and accurate documentation on patient care via epic, safe matches, while maintaining high standard of HIPPA rules.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.

02/2015 to 12/2015

Helpdesk SupportComputsx – Minnetonka, MN

Microsoft Windows OS 7,8 10( install and or updates)
Mac OS.( install & updates)
Android OS.( install & updates)
Microsoft Office Suite.
VPN Remote Software.
Ticket tracking software (Service Desk Manager / Service Now).
In-depth understanding of network management and software.
Monitored/maintained; Windows Server 2012R2 and windows 2016.
Used TCP/IP tool for creating connections to clients.
Pro-actively monitor security events such as logs, viruses, firewalls and manage carrier tickets for service outages.
Break/Fix Hardware and Software experience.
Respond to end user inquiries about applications and software.
Troubleshoot and resolve trouble tickets and tasks as assigned.
Analyzed and document systems and services.
Provided hardware, software and networking technical support for 500+ users.
Managed all software and hardware issues for end-users.
Optimized network operations by monitoring, troubleshooting and enforcing security compliance.
Participated in on-call rotations during holidays, weekends and overnights to handle emergency network situations.
Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.

01/2016 to Current

Systems AdministratorBryPhil Enterprises – Blaine, Minnesota

Work with Third Party Vendors to resolve network issues.
Implementation of ACLs/ Firewall Rules, Palo Alto and Cisco ASA.
Provide Network Installation and support of production networks in a LAN/WAN environment.
Install and manage WAP's eliminating all interferences form other RF devices.
Coordinate with third party vendor maintenance and other engineer support personnel when problems arise to facilitate problem resolution.
Work with Project Managers as a team to realize ongoing projects related to IT.
Perform LAN patching as required and test for proper connectivity (VLAN).
Troubleshoot and resolve complex networking and configuration issues across all company locations.
Help with design, construction and implementati
Handles client incidents, alerts, and change requests following strict procedures implemented and service level requirements.
Create and Maintain detailed up to date network technical documentation.
Manage assigned projects and deliver in respect to established objectives for custom.
Provide clear and timely communication for project updates, change request process, and client alerts/incidents.
Configure RF-Guns with both Static and wireless configurations using best practices and security procedures enforced.
Conduct Access Point surveys and analyze results for better wireless network coverage using Ekahua site survey tool.
Servers and virtual machine virtualization.
Server Hardening, availability and maintenance.
Perform hardware and software maintenance,.
Administration of Microsoft exchange server and office 365.
Building Windows Domains / Domain Controllers.
Active Directory Users & Computers.
Group Policy Management.
Install and/or upgrade Microsoft Operating System.
Experience with Microsoft Server Administration.
Assist clients with the installation, configuration and ongoing usability of desktop computers and server's peripheral equipment and software.
Install software, patches, updates on desktops, and laptops.
Physical setting up of computers, servers, software System installation for various computer applications and programs.
Troubleshoot network, software, and printing problems.
Performs virus detection and removal.
Documenting software usage procedures, process of installation of operating system.
Troubleshoot and resolve advanced desktop, server, and network issues.
Work with vendors to solve higher level client outages including Microsoft and Symantec.
Maintain network and server integrity for over 400+ clients while ensuring company objectives.
Provided customer service for 600+ clients while ensuring company objectives are met.
Implemented and supported users in domain environments within active directory.
Handles all user creations, modifications and deactivations.
Engages in research and in-depth troubleshooting to resolve multiple software and hardware issues effectively.
Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for users.

Education

05/2014

Associate of Science: Cisco Network
Hennepin Technical College - Brooklyn Park, MN

Certifications

Associate in Cisco Routing and Switching (CCNA)

Associate in Cisco Network Security (CCNA security)

Amazon Aws Associate Developer

CyberArk Trustee Certified

Resume Overview

Companies Worked For:

Allina, Mercy Hospital
Computsx
BryPhil Enterprises

School Attended

Hennepin Technical College

Job Titles Held:

Certified Nursing Assistant
Helpdesk Support
Systems Administrator

Degrees

Associate of Science : Cisco Network

Systems Administrator Resume Example

Resume Score: 80%

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