systems administrator resume example with 14+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Highly skilled IT professional with a background in systems administration, maintenance and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex systems, including Microsoft operating systems, servers and. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking and results.

  • Active Directory
  • Software Troubleshooting
  • Network Administration
  • Computer Hardware
  • Systems Engineering
  • Server and System Administration
  • Program installations
  • Microsoft Office 365 Suite
  • End-User Training
  • SQL Server Management Studio
07/2014 to Current Systems Administrator Sungard Public Sector | New Orleans, LA,
  • Install, configure, and maintain Windows and Linux operating systems, as well as virtualization environments using VMware and Synology
  • Manage and maintain the company's network infrastructure, including routers, switches, and firewalls
  • Implement and maintain disaster recovery plans, ensuring the company's data was secure and protected via Synology
  • Troubleshot and resolved technical issues, and provide technical support to users
  • Monitor server performance and perform regular maintenance tasks, such as backups and security updates
  • Set up new user Active Directory accounts and Exchange mailboxes
  • Install, configure, deploy, upgrade, patch, and repair end user PC hardware and operating systems
  • Troubleshoot user connectivity and software issues
  • Mentor, support and supervise the work load of the
  • Help Desk Technician position
  • Build, design, and troubleshoot websites using WordPress both frontend and backend server construction
  • Manage WordPress sites design and updates including new versions and various plugins
  • Maintain Cisco Unity voicemail systems for the company.
12/2011 to 03/2014 Lead IT Technician Purdue University | Dubois, IN,
  • Utilized leadership skills to administer fixes and training courses for the other team members
  • Hardware/Software technical support for Major Universities and financial institutions
  • Technical support provided via phone, chat, email, and remote to our clients worldwide
  • Learned basic Linux operation and setup
  • Leader of technical support group with oversight and distribution of tickets
  • Worked in office as well as from home to support clients on a 24/7 basis
  • Customers I had worked directly with include JP Morgan, ING Group, E Trade and The Julliard School
  • Beta test and QA new hardware and software both pre and post deployment to clients.
11/2007 to 07/2011 Technical Support Representative Massmarkets | Doral, FL,
  • Phone and chat support for
  • Designed/delivered presentation outlining technical support responsibilities to peer employees nationwide
  • Redesign support tools and materials for maximum efficacy & contract retention
  • Troubleshoot advanced issues for end users as well as internal clients
  • Participate in round table discussions with CMS during FCR meetings for technological improvements
  • Train new technical support representatives.
Education and Training
Expected in 04/2010 Associate of Arts | IT and Networking, IT University of Phoenix-Online, Campus, GPA:

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Resume Overview

School Attended

  • University of Phoenix-Online

Job Titles Held:

  • Systems Administrator
  • Lead IT Technician
  • Technical Support Representative


  • Associate of Arts

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