Systems Administrator resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

IT Business Analyst offering experience delivering cost-effective, high-performance technology solutions to meet shifting organizational demands. Astute technology-business professional translates operational needs into technical solutions. Mastery of analytics and reporting tools to provide insights in product design, flows and user experiences using data-driven philosophy.

  • Amazon Web Services (AWS)
  • Postgre SQL, Oracle SQL, and MySQL
  • Agile development methodologies (4 years)
  • Business Intelligence (Power BI- 2 years)
  • Microsoft Azure
  • Advanced Excel
  • Tableau Data Visualization
  • Google Analytics
  • User Acceptance Testing (UAT)
03/2020 to Current
IT Business Analyst Icf International, Inc Atlantic City, NJ,
  • Performed system auditing, monitoring, analysis, and reporting to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement, or revision.
  • Implemented new employee timekeeper system resulting in 23% improvement in accuracy within 5 departments.
  • Defined scope, budget and goal of new projects, including a new networking architecture and virtualized cloud-based systems.
  • Data mined structured and unstructured data (SQL, ETL, data warehouse, RDS, RedShift, Oracle, etc.) with large-scale, complex data sets.
  • Performed deep data analysis on technical issues to identify effective solutions.
  • Used SQL to write complete, optimized queries across large volumes of data.
10/2017 to 03/2020
Information Systems Administrator Concurrent Technologies San Antonio, TX,
  • Provided remote and on-premises support for over 1,000+ employees using Bomgar support agent.
  • Optimized systems by implementing upgrades and software patching for applications and operating systems using SolarWinds.
  • Manager of new user accounts, access permissions, and roles within Active Directory and issued licenses to Microsoft Office 365.
  • Monitored, reported, and resolved security issues within Barracuda Management Console.
  • Planned, tested and supported high-availability infrastructures in AWS and Azure cloud-based systems.
  • Contributed to development, planning and completion of multiple projects and tasks to ensure high quality and timely delivery.
01/2014 to 09/2017
Industrial Automation Technician Johnson Controls, Inc. Middletown, DE,
  • Optimized implementation strategies by conducting thorough needs and gaps analysis processes in advance of changes.
  • Engineered detailed, comprehensive and well-structured test plans and test cases to identify and correct system errors.
  • Automated all functional and regression testing approaches to streamline software production.
  • Met with Kiva Engineering to discuss requirements and automation processes for robotic systems to maximize reliability, quantity, and quality of production.
05/2012 to 01/2014
Industrial Automation Engineer Illumina WI, State,
  • Designed and implemented a preventative maintenance plan that reduced downtime by 12% and increased productivity by 35%
  • Retrofitted and upgraded machinery per in-house design to improve equipment reliability or performance and optimize production.
  • Provided data-driven recommendations for operational planning support, capacity analysis and lean manufacturing process improvement.
Education and Training
Expected in 2021
Bachelor of Science: Data Analytics, BBA
American Military University - Charles Town, WV,
Expected in 2019
Associate of Science: Database Application Development
American Military University - Charles Town, WV,

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Resume Overview

School Attended

  • American Military University
  • American Military University

Job Titles Held:

  • IT Business Analyst
  • Information Systems Administrator
  • Industrial Automation Technician
  • Industrial Automation Engineer


  • Bachelor of Science
  • Associate of Science

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