IT Business Analyst offering experience delivering cost-effective, high-performance technology solutions to meet shifting organizational demands. Astute technology-business professional translates operational needs into technical solutions. Mastery of analytics and reporting tools to provide insights in product design, flows and user experiences using data-driven philosophy.
Skills
Amazon Web Services (AWS)
Postgre SQL, Oracle SQL, and MySQL
Agile development methodologies (4 years)
Business Intelligence (Power BI- 2 years)
Microsoft Azure
Advanced Excel
Tableau Data Visualization
Google Analytics
User Acceptance Testing (UAT)
Experience
03/2020 to Current
IT Business AnalystIcf International, Inc – Atlantic City, NJ,
Performed system auditing, monitoring, analysis, and reporting to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement, or revision.
Implemented new employee timekeeper system resulting in 23% improvement in accuracy within 5 departments.
Defined scope, budget and goal of new projects, including a new networking architecture and virtualized cloud-based systems.
Data mined structured and unstructured data (SQL, ETL, data warehouse, RDS, RedShift, Oracle, etc.) with large-scale, complex data sets.
Performed deep data analysis on technical issues to identify effective solutions.
Used SQL to write complete, optimized queries across large volumes of data.
10/2017 to 03/2020
Information Systems AdministratorConcurrent Technologies – San Antonio, TX,
Provided remote and on-premises support for over 1,000+ employees using Bomgar support agent.
Optimized systems by implementing upgrades and software patching for applications and operating systems using SolarWinds.
Manager of new user accounts, access permissions, and roles within Active Directory and issued licenses to Microsoft Office 365.
Monitored, reported, and resolved security issues within Barracuda Management Console.
Planned, tested and supported high-availability infrastructures in AWS and Azure cloud-based systems.
Contributed to development, planning and completion of multiple projects and tasks to ensure high quality and timely delivery.
01/2014 to 09/2017
Industrial Automation TechnicianJohnson Controls, Inc. – Middletown, DE,
Optimized implementation strategies by conducting thorough needs and gaps analysis processes in advance of changes.
Engineered detailed, comprehensive and well-structured test plans and test cases to identify and correct system errors.
Automated all functional and regression testing approaches to streamline software production.
Met with Kiva Engineering to discuss requirements and automation processes for robotic systems to maximize reliability, quantity, and quality of production.
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