LiveCareer-Resume

system support administrator business analysis resume example with 17+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

CompTIA A+ Certified Technical/Application Support with over 10+ years of experience and performed application Testing, Application Development, Testing & Implementation Lead SQL Data Conversion Migration project, Performed testing, Java Script Good experience with RDP, SCCM, Altiris 8.1, software updates such as Adobe Creative Cloud Support and installation Performed Level 3 Support, Escalation, and Remedy Ticket System for resolution and issue tracking. Strong experience with As400, and Oracle Database troubleshooting while maintaining proper primary keys such as address and last four of SSN to insure database tables for MySQL

Skills
  • Windows 10 Migration and Deployment, MS-Access, MS-Project, IMAC configurations
  • IMAC hard drive and Screen replacement, RAM installations, Parcells
  • RDP, SCCM, Altiris 8.1, Software updates such as Adobe Creative Cloud Support and installation.
  • Lead SQL Data Conversion Migration project, Performed testing, Java Script.
  • Serving as IT Liaison for Business Unit, including creating Training materials and Documentation.
  • Ms-Teams Support, One drive Configurations, SharePoint Adaptation, Administration, Strategic Planning.
  • Agile/Dev Op’s functionality, Project forecasting, Budgeting 2million for Laptop and OS refresh project leading a team of 10 including, IT Support, Programmers and Service desk Support.
  • Level 3 Support, Escalation, Remedy Ticket System for resolution and issue tracking.
  • Collaborating with management to define cost savings, asset compliances and service improvement opportunities.
  • Preparing and manage IT asset capital and expense quarterly budgets.
  • Iron Port message Tracing ,Ms-Teams administration support and configuration.
  • Advanced Excel skills, Service Now Ticket and Asset Management, CRM Dynamics, Remedy, Salesforce
  • Office Suite 365, MS-Teams, Lotus Notes Administration
  • BP Oil@ Gas/Houston, Texas Jul 2019 – Jun 2020
  • Widows Administrator
  • Data Migration Configuration, VPN, Remote Support, AV support and Configuration.
  • Application Testing, Application Development, Testing & Implementation.
  • Microsoft Teams, Microsoft Office 2016, Skype, Zoom
  • Widows 10 scripting, PowerShell, MAC OS, RDP, Omni Assist, Quick Assist, Ms-Teams.
  • MS-Office, Office Suite MS-Access, MS-Dynamics, Windows 7, WIN10
  • Citrix windows server 2012-2018, Active Directory.
  • Application installations
  • Windows Server
  • Citrix
  • VMware
  • Penetration testing
Education and Training
Heald College Hayward, California Expected in 01/2005 BAS : Computer Science - GPA :
Certifications
CompTIA A+ Certified CCNA, MCSE Certification Scrum Product Owner Kanaban Frameworks Agile Methods ITIL Certified Exchange Server Administration
Experience
Saic - System Support Administrator /Business Analysis
Hurlburt Field, FL, 05/2020 - Current
  • Remote Support, Apttus Support tickets, Active Directory, SAP Power user
  • VDI Horizon Configuration for On and Offsite Users
  • CRM -Dynamics Administrator, MS-Dynamics Administrator, MS-Teams Administration, Office 365 Administrator
  • Service Now, Remedy, Salesforce, Ms-Dynamics support and configuration
  • CYBERARK Server, RDP, GTA, Exchange Tenant
  • Remote Support Tools Omni assist, Quick Assist, MS-teams, Team Viewer
  • Tableau and Power BI data analytics
  • Creating User stories for project analytics
  • Script creation via PowerShell,
  • IRON Port Support and Configuration, Power BI data conversion
  • PowerShell Mail and Shared mailbox mapping
  • Setting up different types of video conferencing monitor preferences - i.e., one for the presenter and one for another instructor to monitor the questions or "raise your hand" feature
  • Successfully changing the presenters during a single Zoom session - i.e., from an on-site instructor to another instructor at a remote location,
  • CRM/Dynamics administrator, account creation, account terms, OKTA configuration, Manging Roles
  • SharePoint Administration, Document Uploads
  • Using VPN VDI, remote software to assist offsite users., VMware hosting and Configuration.
Fisker Inc. - Windows Systems Administrator
San Francisco, CA, 07/2016 - 06/2022
  • Active Directory, Active Directory Administration, user account, Password Resets, User onboarding
  • Virus Threat Protection, Fir eye, FortiClient, Norton2020
  • Budget Forecasting, Deployment Implementation
  • Troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational difficulties
  • ERP Consolidations
  • Ensured 100% authority to operate certification by the responsible accrediting official for all networks and facilities
  • TCP/IP configurations, VLAN config, VIOP Cisco Configuration
  • Trouble shooting End User configuration, MS-Access, Active Directory, Remedy, Salesforce
  • Apple Remote support and Configuration, iMac Remote Support, Supporting macOS 10.15
  • C-cure 9000 Security configuration, Badge access 24hr Monitoring, WIFI Locks and IPCCTV setups
  • Setting up different types of video conferencing monitor preferences - i.e., one for the presenter and one for another instructor to monitor the questions or "raise your hand" feature
  • Successfully changing the presenters during a single Zoom session - i.e., from an on-site instructor to another instructor at a remote location, etc
  • Lead Two Year Disaster Recovery project moving users to Cloud Based Citrix
  • Working in the Upstream Oil and Gas industry supporting functions such as Exploration, Projects, Operations, Pipeline and HSE, Managing Team of 6 for all onsite support, Serving as Subject Matter Expert on all Computer Related Inquires
  • Served as part of the Disaster Recovery team, alert creation for on-call and executive teams
  • Using VPN VDI, remote software to assist offsite users., VMware hosting and Configuration
  • Supporting over 1500 local users in addition to 3000 total users Nation Wide
  • Badge creation, Building security management
  • Verifone Configuration for POS System, PDI configuration
  • RDP support, Apple remote desktop support, Smart Hands
  • Citrix Administration, VMware support, Zen Desktop, Windows server support
  • Anti-Virus installations, MacAfee, Norton, Bit defender setups
  • VM ware support, Citrix Administration, Zen Desktop, Windows server support
  • Re-imaging of all OS products, Windows 7, Windows 8, Windows 10, El Capitan, IMAC
  • Citrix administration, Citrix Communicator, WebEx meeting configuration, Go-too Meetings, Skype
  • Relationship infrastructure Advocate Training,
  • SharePoint site creation, One drive Support, VPN setup and configurations, Tunnel Bear, Trust Zones
  • Supervision of Day to Day IT operations, including SLA, Hardware and Software rollouts
  • Autodesk, Altiris 8.1, SCCM asset management., ARD, UNIX, LINUX, PowerShell scripting
  • Active Directory, user account creation
  • Password reset
  • Microsoft Teams Hardware Support Polycon
  • Performs and/or oversees software and application development, installation, and upgrades; maintains site licenses for department/organization
  • MAC OS support, Configuration, Break Fix, RDP support, Sudo Command Creation for Mac Updates, Adobe Creative Cloud, DC, Photoshop
  • Illustrator
  • IPhone, iPad, Configuration, and updates
Esystems, Inc. - Desktop Support Analyst
Washington, DC, 12/2011 - 06/2016
  • Windows 10 server and Unix OS environment, resolving all office 2010 issues, maintain SLA’S tracking incidents through Remedy for timely resolution
  • Resolving MS-exchange related issues such as user account and data space
  • User account Creation through Active directory, using SCCM and PowerShell to assist in inquires
  • Reimaging and break fix when necessary
  • Onboarding for new hires, including software and hardware configuration
  • Supporting ArcGIS, HP remote Launcher, for all geoscientist and engineers, server connections and User ID’
  • Troubleshooting Printers, Plotters, Citrix IP configurations
  • Air watch, Apple product configurations for iPhone Products
  • Re-imaging of Windows 2010 using SCCM, New user email accounts due to corrupt data such as scripts
  • Using VPN VDI, remote software to assist offsite users., VMware hosting and Configuration
  • SharePoint troubleshooting for any issues such as not connecting to site or not able to use site
  • Asset Development and infrastructure management
  • VM ware configuration and troubleshooting of VDI environments
  • Maintain enough inventory of all computer equipment including cable management
  • Cisco IP softphone configuration, including connecting to LAN ports.
JP Morgan Chase - Desktop Support
City, STATE, 06/2005 - 11/2012
  • Using Linux, PowerShell and SCCM to assist in resolving issues, including XP updates and Office 2010 pushes
  • On-call rotating shifts
  • Rig configurations and onsite server maintenance
  • As400, and Oracle Database troubleshooting while maintaining proper primary keys such as address and last four of SSN to insure database tables for MySQL
  • Monitor setups, all peripherals troubleshooting daily
  • Using SCCM for image and data pushes and Large OS upgrades
  • Script executables and software management using VISIO
  • Active Directory User Passwords
  • Onboarding and Off boarding
  • Reimaging, VPN configurations, Malware preventions
  • Citrix IP phone setups
  • Internal applications Support
  • INTECH process Automation applications support, GEO science support
  • 3D mapping Support
  • Supporting the online infrastructure via VDI and remote support
  • Resolving all software and hardware related issues
  • Maintaining SLA’S, daily tracking of unresolved issues
  • VDI to gain remote access to assist users
  • MySQL quires and database administration for user’s sensitive data
  • Monitor and all peripherals troubleshooting daily
  • Active Directory database configuration, User account Setup, Onboarding
  • Remedy Tracking for unresolved issues

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Resume Overview

School Attended

  • Heald College

Job Titles Held:

  • System Support Administrator /Business Analysis
  • Windows Systems Administrator
  • Desktop Support Analyst
  • Desktop Support

Degrees

  • BAS

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