System Administrator Resume Example
Senior-level IT Executive with 10+ years of complex program management and product development experience to support IT operations. Background in successful IT implementation and presentation to key stakeholders. Successfully coordinates project work to mitigate risks and solve technical issues while providing IT budget oversight. Highly skilled IT professional with a background in systems administration, maintenance and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex [Type] systems, including [Brand] operating systems, servers and specialized [Type] software. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking and results.
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- Performed imaging of regional servers ensuring that all sensitive data are erased in preparation to upgrade its operating system.
- Controlled and maintained SolarWinds Server to ensure all servers are performing well and network is up and running.
- Reduced cost of IT infrastructure maintenance by 5% in 2017 though assess latest innovations to recommend and adopt cost-effective, useful solutions.
- Researched, recommended, configured, and supported hardware and software for multiple departments and regions.
- Supported, configured, maintained and upgraded customer networks and in-house servers
- Integrated cutting-edge infrastructure tools to migrate network operations to virtual server computing environment
- Consulted users to determine areas in need of improvement and set up user accounts, permissions and passwords and defined network policies and procedures
- Developed and tested company-wide servers for printing, file storage and applications
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service
- Managed more than 10 software engineers, system administrators, NOC operators, QA engineers and developers
- Examined established systems for invoicing, accounting, reporting and data abilities and provided updates to customer and senior management
- Kept project teams on-task with proactive control of budgets, schedules and scopes
- Managed implementation of application developments by collaborating with overseas technical teams
- Implemented, tested and tracked applications, business software, network infrastructure and wireless devices
- Ensured to exceed and meet clients' expectation and submit deliverable in timely manner and excellent quality.
- Responsible for roaming reporting, managing tools associated with roaming performance and monitored fraud activities aligned with international partners.
- Managed team of roaming technicians and coordinators to configure IR21 and AA14 data on timely basis that required working with various departments across company.
- Conducted full roaming end to end IREG tests, TADIG test and daily TAP monitoring and validation.
- Established 30+ new roaming relations each quarter and launched new offers for outbound roamers.
- Managed and maintained Keynote SIGOS live test system and RoamWare Steering tools.
- Developed roaming reporting dashboard using SQL query to extract data from Huawei SmartCare Solution System.
- Performed system updates, resolved technical problems associated with all hardware in center, developed IT training booklets and trained 1200+ employees in Networking, Hardware, Microsoft Office Package and Graphic designing.
- Invented database using Microsoft Visual Studio and SQL for organization to track trainings and to serve as finance tool to carry out budgeting and forecasting of program.
- Diagnose, troubleshoot, and repair computer and other peripheral devices and provide technical support.
- Carried out 20+ IT training workshops, 25 on job training for different National organizations and trained 60+ junior colleagues.
- Microsoft Certified System Engineer, Ministry of Telecommunication
- Diploma in Computer Hardware and Networking, Lincoln Institute
- Diploma in Information Technology, NISWA Center of Information Technology
- Certified in Huawei SmartCare Solution System for Signaling Monitoring
- Certified in Keynote SIGOS SITE System and Global Roamer live testing tool.
- Certified in TADIG Testing Procedure provided by Comfone Switzerland.
- Advanced knowledge of Electrical Engineering
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Resume Overview
School Attended
- Rana University
Job Titles Held:
- System Administrator
- Information Technology Manager
- Roaming Expert
- IT Trainer/Technical Support
Degrees
- Bachelor of Science : Software Development
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