Analytical IT Engineer with with 18 years experience that adepts and resolves complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
Reduced technical escalations to management by 97%
accounting, Active Directory, administrative, ADP Payroll, Apple Talk, ArcServe, Backup, CCNA, Cisco Router, Cisco, Cisco routers, Citrix, Citrix MetaFrame, computer hardware, hardware, content, Client, clients, database applications, Database, DEC-net, Dell, DNS, Email, ERP, Ethernet, file servers, Firewall, Ghost, government, GroupWise, Novell GroupWise 5.5, HP, Imaging, ISP, LAN, Lockheed Martin, Mac, Mainframe, managing, meetings, access, Exchange, Exchange Server, MS Exchange, Microsoft exchange 2003, Microsoft Office, office, SQL 6.5, MS Terminal Server, Windows 7, Windows, Window, Windows 8.1, Windows 2000, NEC, Enterprise, network support, Network, networking, networks, Novell, Novell Netware, outside sales, PC software, Phone System, phone systems, PowerEdge, prime, print servers, printers, project management, ProLiant, purchasing, router, routers, Server migration, Servers, SMTP, SQL, SSL, S 7, strategic, switches, Switch, Symantec, T1, TCP/IP, user support, desktop support, phones, Terminal Server, Token Ring, upgrades, upgrading, Vendor Management, VPN, WAN design, WAN, Windows NT Server 4.0, Windows Server
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