Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Meticulous System Administrator with experience in Windows system and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills with ability to explain technical concepts to non-technical audiences.

  • Technical Troubleshooting
  • System Testing
  • Startup and Shutdown Management
  • Performance Monitoring and Optimization
  • Verbal and Written Communication
  • User Support
  • Problem Solving
  • Team Collaboration
  • Remote Conferencing Support
  • Analytical and Methodical
  • Resource Allocation
  • Server Event Logging
  • Attention to Detail
  • Decision Making
  • Quick Learner
  • Self Motivation
  • Virtual Machine Operation
  • Testing and Quality Assurance
  • VMware and Oracle VM
  • DNS Lookup
  • Documentation and Recordkeeping
  • Amazon Web Services
Work History
System Administrator, 12/2020 to Current
Aac Asssociates IncBethesda, MD,
  • Coordinated cross-site installation of networked systems, confirming post-install connectivity.
  • Developed organization-wide administration policies to encourage continuity across multiple systems and facilities.
  • Maintained smooth operation of multi-user computer systems through collaboration with hardware and network engineers.
  • Resolved vulnerabilities by making improvements to network security.
  • Interacted directly with users to diagnose and correct major system issues and address concerns.
  • Managed backup and disaster recovery through strict data control and retention policies, personally handling recovery tasks when issues arose.
  • Tuned system performance to optimize efficacy of new and existing hardware components.
  • Resolved trouble tickets to reduce backlog from [Number] to [Number].
  • Configured and maintained web servers with [Number] end users.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Diagnosed and executed resolution for all network and server issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Made recommendations regarding information technology infrastructure overhauls.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
  • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
Field technician, 04/2019 to 12/2020
The Cook & Boardman Group, LlcBoise, ID,
  • Serviced [Type] equipment for expedient repair and minimal downtime.
  • Trained customer employees and managers on machine use and maintenance.
  • Streamlined [Type] repair processes to minimize day-to-day downtime and increase overall productivity.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Demonstrated increased knowledge of company products and equipment.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Efficiently troubleshot and repaired [Type] equipment to cut company costs and maximize productivity.
  • Documented all changes and actions in computer-based tracking system.
  • Gained knowledge of standard equipment, including manufacturer repair guidelines.
  • Facilitated maintenance team training procedures to align with company standards.
  • Led [type] team in delivery of [type] project, resulting in [result].
  • Developed and maintained courteous and effective working relationships.
Smartphone Technician, 01/2014 to 04/2019
Genius Repair, San DiegoCity, STATE,
  • Erased user data, debugged application issues and refurbished devices for resale.
  • Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
  • Specialized in repairing [Type] phones and frequently worked on other manufacturer models.
  • Installed new operating systems in [Type] and [Type] devices.
  • Completed quality and fraud inspections on cell phones.
  • Read blueprints and schematics to correctly place equipment.
  • Researched and recommended network and data communications hardware and software.
  • Installed and configured new devices and system components.
  • Responded to service requests during and after business hours.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Delivered [product or service] to customer locations within specific timeframes.
  • Created plans and communicated deadlines to ensure projects were completed on time.
Associate of Science: Computer And Information Sciences, Expected in
California State University, San Marcos - San Marcos, CA,
High School Diploma: , Expected in
Westview High School - San Diego, CA

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School Attended

  • California State University, San Marcos
  • Westview High School

Job Titles Held:

  • System Administrator
  • Field technician
  • Smartphone Technician


  • Associate of Science
  • High School Diploma

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