An energetic, motivated and highly dynamic person with strong working skills and a broad range of hands-on and theoretical experience ranging in Information technology. Adept at providing technical support and developing new processes through ongoing work, defect resolution and enhancement solutions.
Skills
CompTIA A+ Certified
5+ years experience in System Administration
Office 365 Admin
Mobileiron
VMware Management
Windows Server/Firewall
Linux Red Hat (installation, basic troubleshooting, Apache, LDAP, Basic Commands)
Analytical and critical thinker
Fast learner
Skilled multi-tasker
Vast technical knowledge
Basic programming proficiency in Java, HTML & PHP
Advanced Technical Support
Exceptional customer service skills
Ability to communicate effectively with at all levels of employees and management
Ability to work from home in a proficient manner
Active Directory Objects, User Creation, Permissions, VPN access
Microsoft Exchange
SQL Database
Comfortable with Mac OSX, Windows & Linux operating systems
Computer Repair/Maintenance
Patient & diligent
Advanced knowledge of Microsoft Office Software
Punctual
Atera RMM
IT Automation
Work History
06/2019 to Current
System AdministratorAac Asssociates Inc – Montgomery, AL,
Contracted by staffing agency Robert Half to work for a managed service provider who offers support to various clients.
Implemented corrective plans of action for network performance issues including availability, utilization, and latency.
Installed and upgraded medical internal and third party software.
Configured, tested and maintained network equipment to achieve maximum efficiency as well as Virtual Machines (VMware)
Planned and implemented upgrades to system hardware and software.
Wrote and maintained custom scripts to increase system efficiency and performance time using Atera.
Installed, configured, tested and maintained operating systems, application software and system management tools.
Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Created flowcharts, diagrams and other documentation.
Handled scripting tasks for debugging and automation using Atera.
Implemented network security equipment ,including firewalls, two-factor authentication, and antivirus software, for networks supporting many users including external users who require VPN access.
Provided support on weekends and odd hours to ensure little to no disruption of local and operational systems during scheduled maintenance and outages
08/2017 to 05/2019
Systems EngineerApple Inc. – New Orleans, LA,
Tested and maintained Cisco/Juniper network equipment.
Monitored daily backups, antivirus status, shared storage space and network activity, adjusting network equipment and settings as needed for Windows Server 2012.
Planned and implemented upgrades to system hardware and software to accommodate enterprise standards.
Designed, managed and maintained group policies via Windows Active Directory and Microsoft Azure.
Optimized system security and performance with proactive changes.
Evaluated latest innovations and adopted cost-effective, useful solutions.
Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
Managed firewall, network monitoring and server monitoring both on- and off-site for Windows 2012 servers.
Managed Sharepoint permissions for various pages.
Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
Streamlined and enhanced the corporate accounting and operations system.
Recommended network security standards to management.
Resolved issues and escalated problems with knowledgeable support and quality service.
Made recommendations regarding infrastructure overhauls.
Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
09/2016 to 08/2017
System AdministratorAac Asssociates Inc – Leesburg, VA,
Provided Tier 1, 2 & 3 Support to 200+ Heavy Maintenance personnel.
Developed organizational units in Active Directory (AD) and managed user security with group policies.
Assisted Aircraft Mechanics with Desktop Support for Windows, Max OSX & Linux operating systems.
Assisted all Aircraft Mechanics with mobile devices, familiar with both Android and iOS mobile operating systems.
Managed Desktop's, Laptops & Thin clients.
Assisted users with all desktop peripherals.
Provided on-call support for critical issues.
Assisted in discovery, research and resolution of technical issues.
Carried out on-site analysis, identification, and resolution of difficult desktop problems for end users.
In-depth knowledge of branded and non-branded PCs, laser printers, laptops, and peripherals and bar-code scanners.
Provided technical support to hundreds of users in person, via email and via phone support.
Utilized inventory tracking system and ticketed all computer equipment distributed.
Monitored inventory and created orders for various items needed to be reordered.
In-depth knowledge of troubleshooting various Oracle applications.
Installed software, modified and repaired hardware and resolved technical issues.
Resolved customer issues in a clear, courteous and straightforward manner.
Used probe testers to trace Ethernet cables
Worked closely with team members to meet or exceed all customer service requirements.
Developed and tested new product offerings.
Enthusiastically participated in job related training.
Familiar with command prompt commands.
Completed reports detailing performance, costs and downtime issues.
Optimized system security and performance with proactive changes.
Education
Expected in 2016
Bachelor of Science: Information Technology Florida International University - Miami, FL GPA:
Class of 2016
Expected in 2010
Associate of Science: Aviation Management and Operations Broward College - Hollywood, GPA:
Aviation/Airway Management and Operations
Expected in 2007
High School Diploma: Charles W. Flanagan High - Pembroke Pines, FL GPA:
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