Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Websites, Portfolios, Profiles
Professional Summary

An energetic, motivated and highly dynamic person with strong working skills and a broad range of hands-on and theoretical experience ranging in Information technology. Adept at providing technical support and developing new processes through ongoing work, defect resolution and enhancement solutions.

  • CompTIA A+ Certified
  • 5+ years experience in System Administration
  • Office 365 Admin
  • Mobileiron
  • VMware Management
  • Windows Server/Firewall
  • Linux Red Hat (installation, basic troubleshooting, Apache, LDAP, Basic Commands)
  • Analytical and critical thinker
  • Fast learner
  • Skilled multi-tasker
  • Vast technical knowledge
  • Basic programming proficiency in Java, HTML & PHP
  • Advanced Technical Support
  • Exceptional customer service skills
  • Ability to communicate effectively with at all levels of employees and management
  • Ability to work from home in a proficient manner
  • Active Directory Objects, User Creation, Permissions, VPN access
  • Microsoft Exchange
  • SQL Database
  • Comfortable with Mac OSX, Windows & Linux operating systems
  • Computer Repair/Maintenance
  • Patient & diligent
  • Advanced knowledge of Microsoft Office Software
  • Punctual
  • Atera RMM
  • IT Automation
Work History
06/2019 to Current
System Administrator Aac Asssociates Inc Montgomery, AL,

Contracted by staffing agency Robert Half to work for a managed service provider who offers support to various clients.

  • Implemented corrective plans of action for network performance issues including availability, utilization, and latency.
  • Installed and upgraded medical internal and third party software.
  • Configured, tested and maintained network equipment to achieve maximum efficiency as well as Virtual Machines (VMware)
  • Planned and implemented upgrades to system hardware and software.
  • Wrote and maintained custom scripts to increase system efficiency and performance time using Atera.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Created flowcharts, diagrams and other documentation.
  • Handled scripting tasks for debugging and automation using Atera.
  • Implemented network security equipment ,including firewalls, two-factor authentication, and antivirus software, for networks supporting many users including external users who require VPN access.
  • Provided support on weekends and odd hours to ensure little to no disruption of local and operational systems during scheduled maintenance and outages
08/2017 to 05/2019
Systems Engineer Apple Inc. New Orleans, LA,
  • Tested and maintained Cisco/Juniper network equipment.
  • Monitored daily backups, antivirus status, shared storage space and network activity, adjusting network equipment and settings as needed for Windows Server 2012.
  • Planned and implemented upgrades to system hardware and software to accommodate enterprise standards. 
  • Designed, managed and maintained group policies via Windows Active Directory and Microsoft Azure.
  • Optimized system security and performance with proactive changes. 
  • Evaluated latest innovations and adopted cost-effective, useful solutions.
  • Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
  • Managed firewall, network monitoring and server monitoring both on- and off-site for Windows 2012 servers. 
  • Managed Sharepoint permissions for various pages.
  • Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
  • Streamlined and enhanced the corporate accounting and operations system.
  • Recommended network security standards to management.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Made recommendations regarding infrastructure overhauls.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
09/2016 to 08/2017
System Administrator Aac Asssociates Inc Leesburg, VA,
  • Provided Tier 1, 2 & 3 Support to 200+ Heavy Maintenance personnel.
  • Developed organizational units in Active Directory (AD) and managed user security with group policies.
  • Assisted Aircraft Mechanics with Desktop Support for Windows, Max OSX & Linux operating systems.
  • Assisted all Aircraft Mechanics with mobile devices, familiar with both Android and iOS mobile operating systems.
  • Managed Desktop's, Laptops & Thin clients.
  • Assisted users with all desktop peripherals.
  • Provided on-call support for critical issues.
  • Assisted in discovery, research and resolution of technical issues.
  • Carried out on-site analysis, identification, and resolution of difficult desktop problems for end users.
  • In-depth knowledge of branded and non-branded PCs, laser printers, laptops, and peripherals and bar-code scanners.
  • Provided technical support to hundreds of users in person, via email and via phone support.
  • Utilized inventory tracking system and ticketed all computer equipment distributed.
  • Monitored inventory and created orders for various items needed to be reordered.
  • In-depth knowledge of troubleshooting various Oracle applications.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Used probe testers to trace Ethernet cables
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Developed and tested new product offerings.
  • Enthusiastically participated in job related training.
  • Familiar with command prompt commands.
  • Completed reports detailing performance, costs and downtime issues.
  • Optimized system security and performance with proactive changes.
Expected in 2016
Bachelor of Science: Information Technology
Florida International University - Miami, FL

Class of 2016

Expected in 2010
Associate of Science: Aviation Management and Operations
Broward College - Hollywood,

Aviation/Airway Management and Operations

Expected in 2007
High School Diploma:
Charles W. Flanagan High - Pembroke Pines, FL

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School Attended

  • Florida International University
  • Broward College
  • Charles W. Flanagan High

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