High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges.
•Oversaw the daily performance of computer systems.
•Entered commands and observed system functioning to verify correct operations, detected errors, and ensure system performance.
•Successfully handled system error messages on AS400 and in system application.
•Answered users' inquiries regarding computer software and hardware operation to resolve problems.
•Referred major hardware and software problems and defective products to vendors and technicians for service.
•Maintained record of daily data communication transactions, problems, remedial action taken, and installation activities.
•Responded to written and telephone requests for application support, hardware support, and other client inquiries.
•Worked with ERP (Enterprise Resource Program) software and application to provide training, installation, and customer support to clients.
•Trained customer staff on the use of ERP system to include accounting, inventory, and manufacturing modules.
•Provided bookkeeping services to include invoicing customers, A/P and A/R account maintenance, supplier payment, and bank reconciliation
•Corresponded with payroll vendor, property management, and other vendors to ensure accuracy of A/P accounts
•Read technical manuals and conferred with users, and conducted equipment diagnostics to investigate and resolve problems and to provide technical assistance and support.
•Was instrumental in creating comprehensive User Guides specific to client needs.
•Developed training materials and procedures, and trained users in the proper use of hardware and software.
•Inspected equipment and read order sheets to prepare for delivery to users.
•Set up equipment for employee use, performing and ensuring proper installation of cable, operating systems, client training regarding service and maintenance.
•Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications.
•Conferred with staff, users, and management to establish requirements for new systems and modifications.
•Trained and managed 3-10 person client groups to ensure proper and effective use of system enhancements and significant improvements in their productivity.
•Responsible for testing (end-to-end, regression) and analyzing program changes and provide results and defects to technical team using test scripts.
•Support and maintenance of client helpdesk; use of Maximo ticketing system and company helpdesk (Zen).
Computed Data Reports
Companies Worked For:
Job Titles Held: