Livecareer-Resume

System Administrator Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Ambitious, detail-oriented IT Specialist with 6+ years of professional experience in IT & computer science. Skilled in providing technical support across multiple Operating systems, including Windows 7, 8 and 10; Windows Server 2012 (R), 2016 and 2019; and Linux, including RedHat or Ubuntu. Own Bachelor of Science in Computer Science & Comptia Security + certification.

Skills
  • Software Management
  • Problem Solving
  • Network Security
  • CompTIA Security+ Certification
  • Attention to Detail
  • Troubleshooting Network Issues
  • Hardware and Software Repair
  • DB Management (Oracle DB)
  • Mobile Device Repair
  • Virus Protection
Work History
IT Support Specialist, 10/XXX0 to 05/XXX1
Teddy Bear Portraits Springlake, NC,
  • Worked with team members to determine areas of technology in need of improvement or scalability. Improved IT department response time and reliability by 10%.
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing request, and assessing impact of issues.
  • Used Solar Winds ticketing systems to manage and process support actions and service requests. Used Active Directory for account creation, modification, deletions, password resets and unblocking.
  • Managed high levels of call flow and responded to Workday technical support needs. Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Installed software, granted permissions and configured hardware for new employees as part of onboarding process. Managed active directory and employee database.
  • Consistently maintained good customer service with end users & professionalism among team. Achieved 95% average customer satisfaction rate based on reviews from Solar Wind ticket system.
Technical Lead, 03/2019 to 10/XXX0
Arch Capital Group Ltd. White Plains, NY,
  • Provided useful aid in transition from one help desk application to another one saving organization over $5,000 dollars.
  • Manage user accounts, security groups/permissions, email, network drives and onsite data.
  • Manage help desk database including running reports, backing up data, installing VM, and importing static data into new help desk application.
  • Troubleshoot and repair various issues with hardware or software used by end users throughout facility, including web application issues and browser related malfunctions.
  • Used Active Directory for account creation, modification, deletions, password resets and unblocking. Produced average of 28 closed trouble tickets on daily basis.
  • Migrated over 1000 workstations from Windows 7 to Windows 10 on Windows server 2016 and 2012. Uploaded new software, rolled out updates and applied patches.
IT Technician, 01/2018 to 03/2019
Cooper Electrical Construction Morrisville, NC,
  • Completed required training modules on ISO standards, privacy policies, HIPPA, and ServiceNow ticket system.
  • Maintained and updated Active Directory along with ServiceNow ticketing system. Created help desk tickets, troubleshot and resolved desktop issues.
  • Installed software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Handled average of 40 inbound phone calls daily to deliver technical support and remotely resolve various issues with Windows 7, 8, & 10.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
IT Technician, 09/2016 to 12/2018
Cooper Electrical Construction Durham, NC,
  • Installed, configured, and or troubleshoot Office 365 and other software across various operating systems and devices.
  • Maintained detailed ticket documentation that enabled other technicians to find resolutions quickly and extend skills.
  • Set up Workstation's, office equipment and other devices for video conferencing, including projectors, microphones, and more.
  • Performed over 79 service request weekly for technical support with issues related to Heat, Cherwell, and or Blackboard software.
  • Used Active Directory for account creation, modification, deletions, password resets and unblocking.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
IT Technician, 01/2015 to 08/2016
Cooper Electrical Construction Greensboro, NC,
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Completed over 45 service requests weekly for technical assistance on multiple devices with different operating systems including MAC OS, Windows 7, 8, & 10.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
  • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts.
Education
Bachelor of Science: Computer Science, Expected in 12/2018
to
Coppin State University - Baltimore, MD
GPA:
  • Member of CSU Honor's Society
  • Dean's List Spring 2015
  • Continuing education in Cyber Security
Certifications

Cyber Security, CompTIA Security+ (SY0-601) - May XXX1 || Active

Oracle SQL Boot camp || pursuing Oracle 1Z0-071 SQL DB Certification

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

94Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Coppin State University
Job Titles Held:
  • IT Support Specialist
  • Technical Lead
  • IT Technician
  • IT Technician
  • IT Technician
Degrees
  • Bachelor of Science