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System Administrator Resume Example

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SYSTEM ADMINISTRATOR
Professional Summary

▪ Experienced Salesforce Platform Administrator and Developer, with deep understanding of Sales Cloud, Service Cloud, Apttus CPQ, PSA.

▪ Salesforce Certified Platform Developer, Administrator and Sales Cloud Consultant.

▪ Experienced in Continuous Integration environments as a part of a Continuous Delivery model using Salesforce DX, including version control tools like JIRA, GitHub and Bitbucket.

▪ Worked with migration tools, such as ANT and Force.com IDE, to manage Salesforce Change Sets packaging releases from Sandbox to Production instances.

▪ Delivered projects under Agile development environments.

▪ Extensively involved in requirements gathering, business analysis, and functional design.

▪ Worked in cross-functional teams with database teams, ETL developers, web developers, and API developers.

▪ Avid learner. Always expanding my knowledge base through Salesforce Trailhead.

Skills
  • Salesforce Platform : Sales Cloud, Service Cloud, Apttus CPQ, PSA
  • Salesforce Technologies :

Administrator: Profiles & Roles, Permission Sets, OWD, Sharing rules, Field Level Permissions, Process Builders, Visual Flows, Workflow Rules, Outbound Messages, Approval Processes, Validation Rules, Page Layouts, Import Wizard, Data Loader, User Management, Reports and Dashboards, Sandbox Refreshes

Developer: Apex Classes, Apex Triggers, Visualforce (Pages and Components), Custom Objects, SOQL, SOSL

  • Salesforce Tools & Integration : Force.com Eclipse IDE Plug-in, Force.com Migration Tool, Force.com Data Loader, Force.com Outlook Connector, Workbench, Sublime Text, VS Code, ANT, GIT
  • Development Languages :

Salesforce Development Languages: Apex, SOSL, SOQL

Development Languages: C, C++, Java

Web Development Languages: HTML, CSS, JavaScript

Work History
10/2019 to 05/2021System AdministratorCompany Name | City, State
  • Course set-up and maintenance based on curriculum and educational services requirements, maintenance of user permission roles, mapping organizational learning needs to system functionality, updating course catalogs, scheduling and communicating system maintenance and functional enhancements, resolution of technical impediments and creating technical requirements for LMS customizations and integrations.
  • Identify, research, track, and ensure timely resolution or appropriate escalation paths of all technical defects and system/process improvements.
  • Follow established Academy policies and processes for learner admissions, registrations, user enrollment, matriculation and progression to schedule and deliver employee training, billing and payment of tuition.
  • Improving LMS Administrator and Learner usability and overall experience.
  • Manager for all Salesforce initiatives while working close with all users, formulating efficiency gains, potential scenario impact and providing validation of user test case scenarios.
03/2018 to 07/2019Systems EngineerCompany Name | City, State
  • Worked as Developer for Sales Cloud, Apttus CPQ and PSA.
  • Great experience working with cross functional teams and working in multiple projects at the same time. Tasks were assigned in JIRA.
  • Worked on opportunity management building custom solutions according to the business requirements.
  • Built batch jobs to bulk updates the fields on the opportunity. Built a custom process to allow approvals and discounting system based on the Roles. Complex rules using Flows and Process Builders to maintain discounting rules.
  • Worked on a security project revisiting all the existing security rules using Profiles, Permission Sets, Roles, org wide defaults, Sharing Rules and Validation Rules. Built a custom trigger to skip rules for users that bulk updates data from other systems.
  • Worked on Contacts, Accounts and Opportunities building logic using Workflow rules, auto response rules, Apex classes and triggers and Visualforce pages. Worked on bulk loading data using data loader tools. Developed custom Visualforce information to display data from the order details to look at the summary of the order.
  • Worked with the change management teams and deployed the change sets to production as well as hotfixes.
06/2015 to 10/2017Delivery Software EngineerCompany Name | City, State
  • As a part of my daily tasks, I managed the user support tickets. Support tickets were managed in Service Now mostly and consisted of user management, changing roles and profiles and permissions, order management, building new reports or fine-tuning existing reports and dashboards, dealing with SSO and two factor authentications, deactivating users.
  • Weekly tasks consist of working on new configuration changes assigned in JIRA like security changes (Profiles, permission sets, roles etc.), building custom processes using Workflows, approval rules, Process Builders, Flow, building new reports and dashboards, custom objects.
  • Examine time-based workflows and scheduled Apex jobs to make sure there is no unexpected entries. Examine SFDC error and debug log if a new error pattern has developed. Transfer record ownership due to territory changes or job responsibility changes. Modify roles and record sharing rules to reflect organizational changes.
  • Worked weekly and monthly imports and exports of data from salesforce objects. Involved in the data transformation and data cleansing activities while transferring the data to the external system.
  • Worked on security modification using profiles, permission sets, roles, OWD, sharing rules and validation rules. Implemented security rules at object level, record level and field level.
Education
Expected in 05/2021Master of Science | computer scienceArkansas State University, City

GPA: 3.44/4

06/2015Bachelor of Technology | Computer ScienceJawaharlal Nehru Technological University, City

GPA: 3.14/4

Certifications

▪ Salesforce.com Certified Salesforce Administrator

▪ Salesforce.com Certified Salesforce Platform Developer I

▪ Salesforce.com Certified Sales Cloud Consultant

▪ Salesforce.com Certified Salesforce Platform Developer II (in progress)

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Resume Overview

School Attended

  • Arkansas State University
  • Jawaharlal Nehru Technological University

Job Titles Held:

  • System Administrator
  • Systems Engineer
  • Delivery Software Engineer

Degrees

  • Expected in 05/2021 Master of Science | computer science
    06/2015 Bachelor of Technology | Computer Science

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