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System Administrator Resume Example

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SYSTEM ADMINISTRATOR
Professional Summary
Technical support specialist with advanced mathematical and analytical skills and track record of identifying complex issues, collecting information, and developing practical solutions to problems. Strong written and oral communication skills to summarize and present findings to decision makers and develop strategic recommendations. Self-motivated with a desire to advance professionally.
Skills
  • Analytical and critical thinker
  • Customer service expert
  • Expert in disaster recovery
  • System backups
  • Skilled in TCP/IP and WAN
  • Change management
  • Project management
  • Storage virtualization
Work History
System AdministratorNov 1998 - Current
Hewlett Packard Enterprise/HP/EDSPontiac, MI
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Provided base level IT support to non-technical personnel within the business.
  • Managed call flow and responded to technical support needs of customers.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Computer/IT Services, Worked in a leveraged environment supporting OpenVMS Servers for several customers.
  • Performed Offsite Disaster Recovery.
  • Installed, upgraded, and supported OpenVMS on Vax, Alpha and Itanium servers.
  • Worked in a QMS environment practicing problem and change management with Service Manager and Service Center tools.
  • Worked with DECNET, TCPIP and Multinet Networking services.
  • Performed Backups and Restores using SLS, ABS, EMC Legato Networker, and Data Protector.
  • Support EMC storage on our OpenVMS system.
  • Wrote DCL scripts for monitoring and performing health checks on the systems.
  • Work with Polycenter Scheduler, Performance Advisor, and Watchdog.
  • TNG and HPOM monitoring.
  • Performed support for HP-UX and Wintel servers.
  • Provided base level IT support to non-technical personnel within the business.
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Maintained high departmental standards for quality and productivity metrics.
  • Researched, troubleshot and resolved complex problems independently.
  • Used scripting skills to contribute to internal tools.
  • Used ticketing systems to manage and process actions taken.
  • Provided on-call support for critical issues.
Operations AnalystJan 1996 - Nov 1998
Dow ChemicalMidland, MI
  • Played a major role in the migration of 1500 VMS systems into an operation center that was primarily Mainframe support.
  • Assisted in composition of VMS Operators Manual, training of VMS Operators, worked with Polycenter Scheduler, Console manager and System Watchdog.
  • Provided second level support for global VMS, MVS and WNT Systems.
  • Performed system reboots and managed backups and restores.
  • Managed call flow and responded to technical support needs of customers.
DBA IMay 1995 - Dec 1995
Kelly TechnicalSaginaw, MI
  • Performed basic low level DBA functions on ORACLE databases in an HP-Unix and WNT environment.
  • Functions included daily backups, writing queries, supporting end users, and doing ORACLE installs.
Education
Bachelor of Science: Computer Science and MathematicsMay 1995
Central Michigan UniversityMt. Pleasant, Michigan
Computer Science Computer Science and Engineering Mathematics
Associate of Science: MathematicsMay 1992
Mott Community CollegeFlint, Michigan
Mathematics
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Resume Overview

Companies Worked For:

  • Hewlett Packard Enterprise/HP/EDS
  • Dow Chemical
  • Kelly Technical

    • School Attended

    • Central Michigan University
    • Mott Community College

    Job Titles Held:

    • System Administrator
    • Operations Analyst
    • DBA I

    Degrees

    • Bachelor of Science : Computer Science and Mathematics May 1995
      Associate of Science : Mathematics May 1992

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