system administrator 3 resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Accomplished technical professional with 10+ years of experience. A proven leader and dependable resource. An expert at developing positive rapport through quality customer service. Determined to meet any challenges and innovate around obstacles.

  • Adaptable and highly driven.
  • Development and optimization of technical documentation.
  • Expert with advanced configuration and maintenance of most major operating systems, including Windows, Mac OS, and Ubuntu.
  • Asset inventory and life cycle management.
  • Risk assessment / impact analysis.
  • Excellent organizational and technical research skills.
  • Experience mentoring teammates and promoting teamwork and cooperation.
  • Master of integrating technology into work flows and processes.
Work History
System Administrator 3, 03/2017 - Current
Cdo Technologies, Inc. Dahlgren, VA,


  • Acted as Service Desk Manager, provided leadership and direction to team of professional IT support technicians.
  • Coordinated and worked to promote team cohesion. Created positive office environment to help technicians focus on productivity and excellent customer service.
  • Developed department newsletter and managed weekly onsite staff schedule.
  • Interviewed and mentored staff by coaching, leading by example, and offering constructive feedback.
  • Trained teammates in desktop support and service desk best practices based on ITIL standards.
  • Operated in a complex, and dynamic environment with shifting priorities and deadlines.

Technical Accomplishments

  • Drafted and implemented over 60 advanced technical documents including standards and procedures, security incident response templates and protocols, endpoint server security standards, patch management/compliance reports, malware infection and phishing email templates/protocols.
  • Utilized Atlassian, Jira, and Confluence software to track project tasks and create advanced documentation repository.
  • Proactively promoted good stewardship of departmental resources by implementing and growing asset control processes and leveraging inventory management software.
  • Maintained IT servers and client workstations with both open-source and commercial endpoint management products including Microsoft SCCM.
  • Acted as uppermost level of support within IT organization. Successfully resolving numerous complex technical issues, and innovating around roadblocks.

Cybersecurity Experience

  • Stayed abreast of current information technology trends and best practices through resources such websites, professional technology seminars, and informal meetings with service providers.
  • Deployed and maintained large variety of open-source and commercial enterprise software solutions. Including client management, patch management, mobile device management, anti-virus/security monitoring, vulnerability scanning software, advanced troubleshooting applications, and other security tools.
  • Utilized security scanning and monitoring tools to identify, analyze, and document vulnerabilities to determine associated risks. Tracked long-term risks and assigned risk priority levels in accordance with best practices.
  • Participated as advanced technical resource during security audit using ensuing information to set department information security goals by developing a roadmap that addressed identified vulnerabilities.
Associate Information Systems Analyst, 09/2014 - 02/2017
Vitera Healthcare Solutions Myrtle Beach, SC,

Administrative Support

  • Provided expert level IT Service and creative technical solutions desktop support to administrative departments in an environment with established ITIL practices.
  • Coordinated bi-monthly application upgrades with development team and administrative departments.


  • Technical lead for over 30 IT infrastructure projects and 5 pilot groups.
  • Participated in several technical committees and teams including Infrastructure Change Control, InfoSec Response and LifeCycle Deployment.
  • Led application compatibility troubleshooting efforts during migration to Windows 10.

Process Improvement

  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall efficiency.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Perfected and helped improved existing workflows and processes.
IT Operations Specialist, 09/2012 - 09/2014
Amyx, Iinc. Hill Air Force Base, UT,


  • Asked to provide support in a variety of roles including Desktop Support, Technical Project Management, Enterprise Application support, and Technical Incident Manager.
  • Managed and distributed technical incidents for 4 Hospitals and 16 other Sutter Health locations.
  • Coordinated IT infrastructure deployments to 4 new medical office locations.


  • Headed the Sutter SMF Technical Incident Response Team, responsible for zero-day incident handling during projects in over 30 locations throughout Sacramento and Sierra Nevada region.
  • Reviewed Incident resolution with project stakeholders and developed new conducted lessons learned exercises with technical resources.

Customer Service Excellence

  • Provided technical training to medical and administrative personnel by conducting training classes and drafting learning resources and material.
  • Assisted various departments with change by communicating new improvement plans and expectations.
Bachelor of Science: Information Systems And Cybersecurity, Expected in 12/2013
ITT Technical Institute - Rancho Cordova, CA
Status -
  • Minored in Computer Networking Systems
  • Coursework includes: IT Service management processes, Information Security principles, IT standards and best practices, data forensic procedures, and intrusion detection methodologies and techniques.
  • Conducted network vulnerability assessments using tools to evaluate attack vectors, identify system vulnerabilities and develop incident response plans.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • ITT Technical Institute

Job Titles Held:

  • System Administrator 3
  • Associate Information Systems Analyst
  • IT Operations Specialist


  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: