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system administrator 3 resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Accomplished technical professional with 10+ years of experience. A proven leader and dependable resource. An expert at developing positive rapport through quality customer service. Determined to meet any challenges and innovate around obstacles.

Skills
  • Adaptable and highly driven.
  • Development and optimization of technical documentation.
  • Expert with advanced configuration and maintenance of most major operating systems, including Windows, Mac OS, and Ubuntu.
  • Asset inventory and life cycle management.
  • Risk assessment / impact analysis.
  • Excellent organizational and technical research skills.
  • Experience mentoring teammates and promoting teamwork and cooperation.
  • Master of integrating technology into work flows and processes.
Work History
System Administrator 3, 03/2017 - Current
Cdo Technologies, Inc. Dahlgren, VA,

Leadership

  • Acted as Service Desk Manager, provided leadership and direction to team of professional IT support technicians.
  • Coordinated and worked to promote team cohesion. Created positive office environment to help technicians focus on productivity and excellent customer service.
  • Developed department newsletter and managed weekly onsite staff schedule.
  • Interviewed and mentored staff by coaching, leading by example, and offering constructive feedback.
  • Trained teammates in desktop support and service desk best practices based on ITIL standards.
  • Operated in a complex, and dynamic environment with shifting priorities and deadlines.

Technical Accomplishments

  • Drafted and implemented over 60 advanced technical documents including standards and procedures, security incident response templates and protocols, endpoint server security standards, patch management/compliance reports, malware infection and phishing email templates/protocols.
  • Utilized Atlassian, Jira, and Confluence software to track project tasks and create advanced documentation repository.
  • Proactively promoted good stewardship of departmental resources by implementing and growing asset control processes and leveraging inventory management software.
  • Maintained IT servers and client workstations with both open-source and commercial endpoint management products including Microsoft SCCM.
  • Acted as uppermost level of support within IT organization. Successfully resolving numerous complex technical issues, and innovating around roadblocks.

Cybersecurity Experience

  • Stayed abreast of current information technology trends and best practices through resources such websites, professional technology seminars, and informal meetings with service providers.
  • Deployed and maintained large variety of open-source and commercial enterprise software solutions. Including client management, patch management, mobile device management, anti-virus/security monitoring, vulnerability scanning software, advanced troubleshooting applications, and other security tools.
  • Utilized security scanning and monitoring tools to identify, analyze, and document vulnerabilities to determine associated risks. Tracked long-term risks and assigned risk priority levels in accordance with best practices.
  • Participated as advanced technical resource during security audit using ensuing information to set department information security goals by developing a roadmap that addressed identified vulnerabilities.
Associate Information Systems Analyst, 09/2014 - 02/2017
Vitera Healthcare Solutions Myrtle Beach, SC,

Administrative Support

  • Provided expert level IT Service and creative technical solutions desktop support to administrative departments in an environment with established ITIL practices.
  • Coordinated bi-monthly application upgrades with development team and administrative departments.

Leadership

  • Technical lead for over 30 IT infrastructure projects and 5 pilot groups.
  • Participated in several technical committees and teams including Infrastructure Change Control, InfoSec Response and LifeCycle Deployment.
  • Led application compatibility troubleshooting efforts during migration to Windows 10.

Process Improvement

  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall efficiency.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Perfected and helped improved existing workflows and processes.
IT Operations Specialist, 09/2012 - 09/2014
Amyx, Iinc. Hill Air Force Base, UT,

Adaptable

  • Asked to provide support in a variety of roles including Desktop Support, Technical Project Management, Enterprise Application support, and Technical Incident Manager.
  • Managed and distributed technical incidents for 4 Hospitals and 16 other Sutter Health locations.
  • Coordinated IT infrastructure deployments to 4 new medical office locations.

Leadership

  • Headed the Sutter SMF Technical Incident Response Team, responsible for zero-day incident handling during projects in over 30 locations throughout Sacramento and Sierra Nevada region.
  • Reviewed Incident resolution with project stakeholders and developed new conducted lessons learned exercises with technical resources.

Customer Service Excellence

  • Provided technical training to medical and administrative personnel by conducting training classes and drafting learning resources and material.
  • Assisted various departments with change by communicating new improvement plans and expectations.
Education
Bachelor of Science: Information Systems And Cybersecurity, Expected in 12/2013
-
ITT Technical Institute - Rancho Cordova, CA
GPA:
Status -
  • Minored in Computer Networking Systems
  • Coursework includes: IT Service management processes, Information Security principles, IT standards and best practices, data forensic procedures, and intrusion detection methodologies and techniques.
  • Conducted network vulnerability assessments using tools to evaluate attack vectors, identify system vulnerabilities and develop incident response plans.

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Resume Overview

School Attended

  • ITT Technical Institute

Job Titles Held:

  • System Administrator 3
  • Associate Information Systems Analyst
  • IT Operations Specialist

Degrees

  • Bachelor of Science

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