Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
A System Administrator with over four years of technical support and administration experience, specializing in the implementation, management, and support of Windows-based server and desktop roles. Exceedingly successful in Epicor 9.0 ERP implementation, data migration, and management. Excel in operating at a high level in fast paced environments.
  • Operating Systems: Windows 7, 8, 8.1, 10, Server 2012, Server 2012 R2, Exchange 2013,
  • Virtualization using Hyper-V
  • Networking: TCP/IP, LAN/WAN, DNS, DHCP, WINS, SMTP, Fortigate Router/VPN, basic
  • configuration of Cisco switches
  • Security: MAAS360 MDM, Fortigate Firewall, Sophos Cloud Endpoint/Server protection, Sophos
  • Secure Web Gateway, Control Now WIndows patch management.
  • ERP: Epicor 9.0, Crystal Reports 2008 for BAQ
System Administrator, 10/2012 - Current
Motion Recruitment Bridgewater, NJ,
  • Designed, coordinated, implemented, and maintained three physical Windows Server 2012, 2012 R2 servers, two virtual Windows Server 2012, and 2012 R2 servers, and network infrastructure for an Aerospace Manufacturing Company supporting 75 users Configured, implemented, and administered Epicor 9.0 ERP software, two Windows domain controllers, Exchange 2013 mail server, MAAS360 server for BYOD, Engineering software network license server Hardware Design and Implementation: Developed and implemented all Windows-based on-premise IT solutions, including Fiber Internet connection and Avaya IP phone systems.
  • Researched, identified, and negotiated $50K worth of hardware and software from three vendors Evaluated and selected ITAR-Compliant Cloud partner for hosting of Epicor 9.0 ERP software by researching, selecting, and negotiating contract terms and service level agreement Designed and maintained the server room with two physical HP servers, two Hyper-V virtual servers, Fortigate Firewall/Router, Cisco Switches, and Avaya IP Office Controller Epicor ERP Implementation: Technical lead of successful implementation of Epicor 9.0 from inception to go-live in less than 6 months.
  • Cleansed, enhanced and migrated all system data into all Sales, Production, Material, and Financial Management modules including BOM, BOO from Oracle's JD Edwards ERP using Epicor's DMT.
  • Set up Environment from Plants, Warehouses and Bins to Employees, Users, User security, and Menu Security.
  • Coordinated Subject Matter Experts in creation of Work Instructions for training purposes.
  • Assisted in trial run from Quote to cash cycle Network Security: Utilized BitLocker via TPM with 128-bit encryption on Windows File Server Created SSL VPN tunnel for remote access disabling split-tunnel to force all traffic through the secure VPN tunnel.
  • Ensured all handling of on-premise technical data met ITAR requirements.
  • Conduct weekly system security audits of servers, firewall, and Wireless Access Points.
  • Achieved a rating of 95% or higher for Anti-virus and security patch compliance for 12 consecutive months.
  • Technical and System Support: Provided the day to day operation and management of the IT network while resolving five daily technical support cases for 74 on-site employees and 1 remote employee.
  • Created and maintained company asset and license inventory with Spiceworks Help Desk/Asset Management software Developed the standard baseline OS configuration for desktops and laptops using Smart Deploy imaging software.
  • Created new employee procedures for account creation and workstation setup/deployment Conducted monthly security and third-party patch updates, and Anti-virus compliance audits for all workstations and servers.
IT Analyst, 02/2011 - 10/2012
Apex Systems Rockledge, FL,
  • Member of two person team responsible for the management of 375 workstations for an Aerospace Manufacturing Company supporting 400 users.
  • On-site support liaison for Network and Server Administration Team as well as third-level Engineering Software Support Team.
  • Web-based Work Flow Project IT Lead: Responsible for budget of hardware, which comprised of computers, monitors, hand scanners, desktop scanners, and thermal label printer, achieving a 20% cost savings.
  • Coordinated the installation of network drops located in three buildings on campus.
  • Configured and installed all hardware and software.
  • Created a 5S process for installation of all hardware and network cables Trained all end-users on new hardware Documented procedures used which would be distributed to other company locations that implemented the technology Asset Lifecycle Management: Managed workstation lifecycle from initial lease retrieval, configuration, deployment, and end of life machine swap out with data migration and program installation Successful in clearing out a three month backlog and bringing to current within the first 45 days of employment.
  • Maintained asset/license management using internal Web-based portal Spearheaded implementation of best practices for other locations in Zone, creating an elilmination of late return fees at two other locations.
  • Technical and System Support: Handled all Tier I and II hardware, software, printer, and telephone requests and issues, including Engineering Software applications and ERP system Became Zone Windows 7 SME, responsible for training employees on new encryption methods as well as local/network installs.
Associate of Science: Information Technology - Computer Network Systems, Expected in
ITT Technical University - Rancho Cordova, CA
GPA: GPA: 4.0
Information Technology - Computer Network Systems GPA: 4.0
Member of Alpha Beta Kappa Honor Society Member of National Technical Honor Society
go-live, Anti-virus, Asset Management, Avaya, basic, budget, cables, compliance audits, hardware, negotiating contract, Controller, encryption, Crystal Reports, data migration, desktops, DHCP, DNS, training employees, ERP, Financial Management, Firewall, Gateway, Hardware Design, Help Desk, HP servers, imaging, inventory, IP, JD Edwards, LAN, laptops, Access, Exchange, mail, Office, Windows 7, WIndows, monitors, Network Security, Network, Networking, Operating Systems, OS, Oracle, phone systems, printer, researching, Router, Sales, scanners, servers, service level agreement, SMTP, Sophos, SSL, Cisco Switches, TCP/IP, technical support, Software Support, telephone, VPN, WAN, Windows Server

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