svp business development resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Driven Business Development Executive with a career history in multi-state and multi-national distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.

  • Financial operations
  • Revenue and profit maximization
  • Effective negotiator
  • Performance metrics
  • Strategic planning
  • Relationship building and management
  • Product Strategy
  • Account and territory management
  • Business development and planning
  • Operations
  • Product Planning
  • Business partnership development
  • Product Development
  • Technical Concepts
Work History
01/2018 to Current
SVP Business Development Kasasa Austin, TX,
  • Created and lead a new B2B Division from Zero in revenue to 20M in annual revenue.
  • Including automated lead procurement process, outsourced lead duplication check and mining process, and implemented various SaaS systems.
  • Created Sales Ops team with full suite of analytics.
  • Develop and build multi-department teams to support sales infrastructure.
  • Standardized compensation and performance measurement practices improving the transparency and effectiveness of the organization.
  • Implemented organization realignment and actions to improve customer retention metric as well as call center accountability resulting in 98.7% first call resolution and lowered churn by 27% in the first year of the program.
  • Cultivated and developed various partner relationships which reduced R&D costs while increased unique product offerings.
  • Successfully led the establishment of operations in Europe to support strategic plan and expansion of business in EU.
  • Modified operations procedures which reduced operational expenses by 38%.
  • Delivered high-quality administrative support and management, planning, and policy assistance to board members.
  • Performed project management, coordination of space acquisition, renovations, facility planning, and office expansion projects.
  • Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom-line profitability.
  • Defined and integrated roles, responsibilities, and processes for business team and data management organization.
  • Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Identified revenue opportunities by collaborating with distribution partners.
  • Developed short-term and long-term sales objectives and strategic plans to meet market needs.
  • Collaborated with sales and marketing departments to support business objectives and client acquisition.
  • Created strategic and tactical sales initiatives for forward planning to meet key objectives.
  • Led cross-functional teams to create impactful messaging, demand-generation programs, and sales tools.
  • Enhanced marketing exposure through successful website content management and direct correspondence with potential clients.
  • Enhanced revenues in several programs by implementing creative sales training techniques for staff.
  • Contributed to industry organization and trade shows to gather competitive and industry intelligence.
01/2009 to 01/2018
Channel Manager Finger Lakes Technologies Grp Collegeville, PA,
  • Top 10 in revenue attainment from 2015 - 2018
  • Developed a training program that increased FiOS referral rate by 73%.
  • Developed and managed relationships with executive leadership of Big Box, Regional Retail and Agent Channels.
  • Reduced cancel rate by 43%.
  • Generated over $14M in monthly products and service sales.
  • Increased market share from 16% to 39%.
  • Recognized as (Club 100 recipient) for top performance in strategic sales and customer satisfaction.
  • Developed and implemented and interactive sales process.
  • Improved point of sale process that reduced average processing time by almost 2 minutes.
  • Lead on boarding and acclimation of new vendors.
  • Developed and implemented sales strategies, and plans across multiple vendors to achieve goals.
  • Managed cross organizational relationships to create process improvements and overcome obstacles.
  • Forecasted growth and presented trends based on previous buying behavior.
  • Engaged with marketing to deliver highly valued enablement materials.
  • Improved business processes to increase productivity and align channel sales department with organization.
  • Assessed, clarified and validated partner needs to nurture relationships and achieve success.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Grew retail sales volume in assigned territory 253% through strategic budgeting and product promotion.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
01/2006 to 01/2009
Retail Sales Manager Ulta Salon, Cosmetics & Fragrance, Inc. Davenport, FL,
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Improved sales by 38% year-over-year.
  • Achieved top 5% ranking company-wide for sales and year-over-year growth.
  • Increased profitability by over 200% due to reductions in labor waste and budgetary reformation.
  • Improved customer satisfaction score by 24% year-over-year.
  • Oversaw key flagship projects involving planning, designing, and executing special marketing events.
  • Nominated for Peek Achievement in 2007.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Exceeded targets by building, directing, and motivating high-performing sales teams.
Expected in 07/2005 to to
Associate of Sciences: Information Systems
College of Staten Island City University of New York - Staten Island, NY,

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Resume Overview

School Attended

  • College of Staten Island City University of New York

Job Titles Held:

  • SVP Business Development
  • Channel Manager
  • Retail Sales Manager


  • Associate of Sciences

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