Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated and focused Administrative Assistant with a strong background in Customer Service who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

  • Telephone Skills
  • Problem resolution
  • Self-starter
  • Deadline-oriented
  • Travel Arrangements
  • Schedule management

  • Customer Service
  • Internet Research
  • Data Entry
  • Results-oriented
  • Meeting planning
  • Meticulous attention to detail
Relevant Accomplishments
11/2014 to 04/2015
Surveyor Skanska Usa Building Inc Orlando, FL,

Collected data on customer demographics, preferences to identify factors that affect their Medicare managed care plans.

Identified and resolved inconsistencies in interviewee's responses.

Interpret survey questions to help interviewee's comprehension.

Helped the beneficiaries make informed health care choices.

Top surveyor producing 2 completed surveys per hour as required.


Sales Ambassador:

Fielded an average of 150 customer service calls per day.

Provided initial contact to prospective clients, responding quickly and diplomatically to client concerns to ensure superior service and satisfaction.

Offering seamless ways to manage the prescription regimen of those who are chronically ill.

Consistently maintained quality scores of 9.50 which was recorded every 2 days.

Within the top 5 Sales Ambassador with an average of 4 prospects per day.


Customer Service Ambassador:

Informed customers about sales and promotions in a friendly and engaging manner.

Processed up to 200 customer orders per day.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Improved communication efficiency as primary liaison between departments, clients and vendors.

Recommended and helped customers select merchandise based on their needs.

Accurately entered purchases using credit cards/checks/gift certificates.

Maximized every sales opportunity by cross selling profitable products.

Received several Customer Care Star's for customer satisfaction.

An unwavering commitment to customer service, with the ability to build productive relationships, resolved complex issues and won customer loyalty.

09/2013 to 05/2014
Receptionist/Administrative Walt Disney Co. Seattle, WA,


Served as central point of contact for all outside vendors needing to gain access to the building.

Answered multi phone lines, strong record creating a positive first impression, setting up conference rooms for meetings, and ordered supplies.

Maintained and reserved the executive conference room calendar.

Supplied key cards and building access to employees and visitors.

Exceled at developing strong relationships with management staff, senior executives, and clients creating a cohesive and productive team within a deadline-driven environment.

Member Relations Assistant:

Served as central point of contact for hospital Executive Assistant's scheduling quarterly conference calls.

Maintained scheduled quarterly conferences calls for regional directors and hospital CEO's in Microsoft Outlook.

Maintained quota of 15-20 scheduled appointments per week.

Created weekly and monthly status reports for regional directors.

Meeting Coordinator:

Created and maintained spreadsheets using Excel to develop reports and contact lists, and scanned documents.

Drafted conference agendas, supplied advance materials and executed follow-up regarding questions about the conference.

Received and screened a high volume of internal and external communications, including email and mail.

Prepared annual meeting brochure, coordinated hotel accommodations for participants.

Registered and welcomed guests at an annual corporate event, setting an energetic social tone.

Properly routed agreements, contracts and invoices through the signature process.

2008 to 05/2010
Artist Manager Crossroads Management City, STATE,

Prepared the artist for their first performance, which sold 50% above the estimated revenue.

Grown artist awareness through social media platforms.

Conducted cost, schedule, contract performance, variance and risk analysis

Coached and mentored 2 rap artist by offering constructive feedback and taking interest in their long-term career growth.

Implemented on line marketing and advertising activities

Managed and coordinated artists performances and interviews.

Expected in September 2014
Associate of Arts: Business Administration
American InterContinental University - Schaumburg, IL

Graduate: Business Administration

Computer Skills

Microsoft Outlook (proficient), Microsoft PowerPoint (proficient), Microsoft Word (advanced) Data entry database (proficient) Survey database (proficient), 10-Key {10,000} KPH, and {65} WMP.

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School Attended

  • American InterContinental University

Job Titles Held:

  • Surveyor
  • Receptionist/Administrative
  • Artist Manager


  • Associate of Arts

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