Quality and detail-focused professional who has extensive experience in achieving time-sensitive, high-quality results which meet both client and company needs. Creative-thinker and problem-solver with exceptional technology, planning and implementation skills.
Meticulous attention to detail
Strong problem solver
Customer service oriented
Adaptive team player
Survey Manager01/1999 to CurrentManagement AssociationDowners Grove, IL
Manage the production of fifteen compensation and benefits membership surveys, including two national surveys with co-sponsoring associations. Collaborate with outside clients to successfully produce their contract survey projects from the discovery/proposal stage to delivering the final product. Oversee and direct work assignments of support staff. Prepare and recommend survey operating budget, track variances between actuals and projections and take corrective action as necessary. Develop work flow project status report and production cost analysis. Collaborate with marketing to develop new media for report design, emails and survey promotions. Write content articles for and proof the weekly e-newsletter and assist with publishing website/social media content.
Administrator, Compensation Services09/1994 to 01/1999Management AssociationDowners Grove, ILPlanned, coordinated and performed various activities involved with conducting and managing survey projects for Association members and outside clients. Participated in sales calls, assisted with the preparation of proposals and responded to client requests. Trained and supervised survey production staff to conduct projects in a timely and efficient manner. Programmed statistical applications to produce data summary tables, graphs and report output. Located and recommended vendors, explained specifications of services needed and obtained quotes. Prepared and recommended survey operating budget.
Project Assistant, Compensation Services10/1992 to 09/1994Management AssociationDowners Grove, IL
Organized and processed data for market trend and employee opinion surveys, job evaluation and compensation consulting projects. Supported departmental objectives by providing information about products and services to member organizations and improving departmental processes and methods. Assisted Administrator and analysts by creating a wide variety of technical documents, manuals and correspondence.
Transitioned all surveys from paper-based to web-based and improved efficiencies in processing.
Improved participant experience by seeking out and taking advantage of new software features.
Partnered with marketing/graphic designer to upgrade survey covers, emails, promotional ads and calendar.
Participated on an internal staff team to identify, evaluate and select a new vendor for our organization-wide member/client management system database.
Founding member of the social media team to promote the Association and surveys.
Learned HTML programming to assist in editing the website and survey formatting.
Bachelor of Arts: Elementary Education1991Augustana CollegeRock Island, IL
Double major in Elementary Education and Spanish
Certified Compensation Professional (CCP) since 1999 from WorldatWork which required attending nine multi-day classes and passing nine exams
I'm a certified compensation professional (CCP) from WorldatWork which required attending nine multi-day classes and passing nine exams.
Highly computer savvy with proficiency in Microsoft Office, SPSS Statistical Analysis Software, Qualtrics Insights Survey Platform, iMIS Association Management Software (AMS) (which includes a portal for website updates), Adobe Photoshop and Acrobat, HTML and posting to social media outlets.
Employer Associations of America (EAA)
West Suburban Symphony Board of Directors (2002-2006)
Violinist with the West Suburban Symphony Orchestra; Pianist; Gardener; Nature and animal lover.