Self-motivated individual with over 20 years experience in the academic healthcare
environment. Committed to improving healthcare disparities while maintaining emphasis on
the highest quality of patient care.
Surgery Program Manager/Assistant01/2012
to Current Company Name – City,
Oversee clerical and administrative support to the Chairman.
Partner with next level leadership to implement changes (Departmental and Operational).
Effectively manage administrative staff.
Initiate and maintain credentialing process for department.
Facilitate the onboarding of faculty and staff.
Provide clear task instructions in assigning, approving, and evaluation of work.
Assist in maintaining department budget and expenditures.
Assist in preparing management summaries and provides recommendations.
Jointly administer on-going training and activities for the department.
Coordinate appointments, meetings, telephone conferences and other activities for the Chairman.
Prepares, composes and proofreads special project reports, routine and complex letters, and contracts, reports, and other documents; reviews for accuracy and completeness; maintains files for future references.
Prepare and oversee the department schedule, centralized calendar, travel, expenses, requisitions, and PowerPoint presentations.
Assist in developing, documenting and implementing operational policies, procedures and standards.
Assist in planning and implementation of major administrative and other operational activities and recommends changes to meet established departmental objectives.
Oversee and analyze inventory and supply ordering.
Ensure employees adhere to standards of behavior, policies, and practices.
Provides subject matter expertise for employees managed.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Partnered successfully with [departments, clients] to produce [positive outcome].
Worked directly with [departments, clients, management] to achieve [result].
to 12/2011 Company Name – City,
Provide administrative support to the Professor of Surgery and Cardiovascular Research, Division Director of Trauma/Critical Care and Acute Care Surgery, and Assistant Dean of Faculty Development with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines.
Plan and coordinate luncheons for development meetings.
Organize the details of special events, travel arrangements, agendas, and itineraries.
Managed and purchased capital and office equipment and supplies.
Manage office and maintain schedules.
Prepared invoices, reports, memos, letters, financial statements and office documents.
Open, sort, and distribute incoming correspondence, including faxes and email.
File and retrieve corporate documents.
Operate desktop computer to compose and edit correspondence and memoranda for dictation, verbal direction and from knowledge of policies of established departments; prepare, transcribe, compose, type, edit, and distribute agendas and minutes of numerous meetings.
Answer telephone, assist patients, and schedule doctor visits, surgeries, and lab appointments.
Work with next level leadership to implement changes consistent with clinic and lab operational plans.
Coordinate collaborations between Basic Science and Clinical Research.
to 07/2007 Company Name – City,
Apply all types of casts and splints.
Remove staples and stitches.
Apply all sorts of braces.
Put in lab orders for treatment room procedures.
Assist physicians in exam rooms.
Entered x-ray orders; look at x-rays and interpret fractures.
Look up physician's dictations on patients and review with physician.
Assist in minor room surgeries.
Patient Service Representative09/1998
to 10/2002 Company Name – City,
Check patients in and out of doctor appointments.
Scheduled surgery appointments.
Performed maintenance on physician's books.
Scheduled doctor's appointments.
ray orders on computer.
Coordinate physician's schedule.
to 09/1998 Company Name – City,
Assists patients from waiting room and prepare patient for examination in a timely and courteous manner.
Maintain a clean and serviceable work environment to enhance patient care.
Maintain PAR levels in rooms with supplies and laundry.
Pulled patient medical record information up on computer for physician.
Performed numerous support services in a patient care setting.
to 11/1992 Company Name – City,
to 08/1987 Company Name – City,
Pulled and delivered patient charts for different departments.
Prepared medical records.
with patient information.
Performed numerous services for the file room.
Bachelor of Science: Management2014University of Phoenix West Fountainhead Parkway-
High School Diploma: 12 2011Temple High School-
StateVolunteer Work Dickson Early Education Center Temple, Texas Juvenile Probation Office Temple, Texas Committees Faculty Development Trainings Leadership Seminar
Certificates of Completion
Office Management: 1 2014-
Masters of Business Administration (MBA): 12 2009Temple College-
Bachelors of Applied Science: 5 2016University of Phoenix-
Associate of Applied Science: 8 2014University of Phoenix-
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University of Phoenix West Fountainhead Parkway
Temple High School
University of Phoenix
Job Titles Held:
Surgery Program Manager/Assistant
Patient Service Representative
Bachelor of Science : Management 2014 High School Diploma : 12 2011 Certificates of Completion
Office Management : 1 2014 Masters of Business Administration (MBA) : 12 2009 Bachelors of Applied Science : 5 2016 Associate of Applied Science : 8 2014
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