Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Business-driven individual with more than 10 years working as Department Manager for various types of organizations. Determined and experienced in creating effective strategies and coaching employees.

  • Business development and planning
  • Relationship building and management
  • Operations
  • Recruiting and Hiring
  • Team Leadership
  • Strategies and goals
  • Staff Management
  • Staff Development
Work History
Surgery Department Manager, 03/2018 to Current
Lifepoint HospitalsMexia, TX,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Approved regular payroll submissions for 9 employees within ADP.
  • Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
  • Identified and diminished performance gaps by coaching and supervising 9 subordinates.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Communicated with managers of other departments to maintain transparency.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Front Office Manager, 06/2016 to 03/2018
Crane Co.Cincinnati, OH,
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Monitored front areas so that any questions could be responded to quickly and effectively.
  • Achieved all specific team objectives and collection activity.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Recruited, hired, trained and supervised staff of 7 and implemented mentoring program that offered positive employee engagement.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to Department Manager.
Accounts Receivable Manager, 06/2012 to 10/2016
21St Century OncologyFort Lauderdale, FL,
  • Reconciled daily AR ledger and verified proper posting.
  • Verified discrepancies and resolved clients' billing issues
  • Updated aging reports based on daily audits.
  • Completed daily process adjustments to maintain accuracy.
  • Posted customer payments by recording cash, checks and credit card transactions.
Front Office Coordinator, 05/2009 to 06/2012
Angelo RetinaCity, STATE,
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Monitored office supplies by checking inventory on [Timeframe] basis and placed orders whenever stock appeared low.
  • Collect patient and client documents and information upon referral.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
No Degree: Business/Finance, Expected in
Angelo State University - San Angelo,
High School Diploma: , Expected in 05/1993
San Angelo Central High School - San Angelo,

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School Attended

  • Angelo State University
  • San Angelo Central High School

Job Titles Held:

  • Surgery Department Manager
  • Front Office Manager
  • Accounts Receivable Manager
  • Front Office Coordinator


  • No Degree
  • High School Diploma

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