Surgery Department Manager resume example with 12 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Detail-oriented Department Manager keep employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Skills
Staff development
Supply and inventory management
Supervisor
Training and mentoring
Systems and automation applications
Issue and conflict resolution
Team management
Quality assurance controls
Client relations and retention
Talent development
Superior computer skills
Customer Service
Call Center Operations
Education and Training
San Angelo Central High SchoolSan Angelo, TX, Expected in 05/1993 ā āHigh School Diploma: - GPA:
Angelo State UniversitySan Angelo, TX, Expected in ā ā:Business/Finance - GPA:
Experience
The Edgewater - Surgery Department Manager Madison, WI, 03/2018 - Current
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
Coached, trained and mentored new team members and manager trainees.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Reduced process gaps, effectively managing and training 10 employees on best practices to ensure optimal productivity.
Followed all safety protocols and company processes and procedures.
Delegated work to staff, setting priorities and goals.
Supervised 10 full-time employees.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Performed opening and closing duties as part of management team, including cash management.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Monitored office inventory to maintain adequate supply levels and order products.
Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Evaluated employee job performance and motivated staff to improve productivity.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Managed customer complaints and rectified issues to complete satisfaction.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Utilized active listening skills to quickly resolve problems and escalated larger issues to Department Manager.
Conducted annual performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Interviewed, onboarded, developed and oversaw daily activities of 7 clerical and administrative office personnel.
Kept close eye on front desk to promptly address and resolve issues.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Orchestrated staff meetings to maintain open communication and quickly address any concerns.
Resolved inquiries from patients, families and external payers.
Processed cash, check and credit card payments on patient accounts.
Conducted financial consultations with patient and set up payment plans.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Coordinated between patients and healthcare professionals to meet patient needs.
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Checked daily doctor schedules and verified insurance.
Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
Checked claims for errors, corrected issues and mailed out promptly.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Contributed to development, planning and completion of project initiatives.
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