LiveCareer-Resume

Surgery Department Manager resume example with 12 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Detail-oriented Department Manager keep employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Skills
  • Staff development
  • Supply and inventory management
  • Supervisor
  • Training and mentoring
  • Systems and automation applications
  • Issue and conflict resolution
  • Team management
  • Quality assurance controls
  • Client relations and retention
  • Talent development
  • Superior computer skills
  • Customer Service
  • Call Center Operations
Education and Training
San Angelo Central High School San Angelo, TX, Expected in 05/1993 High School Diploma : - GPA :
Angelo State University San Angelo, TX, Expected in : Business/Finance - GPA :
Experience
The Edgewater - Surgery Department Manager
Madison, WI, 03/2018 - Current
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Coached, trained and mentored new team members and manager trainees.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reduced process gaps, effectively managing and training 10 employees on best practices to ensure optimal productivity.
  • Followed all safety protocols and company processes and procedures.
  • Delegated work to staff, setting priorities and goals.
  • Supervised 10 full-time employees.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Performed opening and closing duties as part of management team, including cash management.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Amerisourcebergen Corporation - Corporate - Front Office Manager
Sterling, CO, 06/2016 - 03/2018
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Utilized active listening skills to quickly resolve problems and escalated larger issues to Department Manager.
  • Conducted annual performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Interviewed, onboarded, developed and oversaw daily activities of 7 clerical and administrative office personnel.
  • Kept close eye on front desk to promptly address and resolve issues.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Orchestrated staff meetings to maintain open communication and quickly address any concerns.
Alorica Inc. - Account Receivables Specialist
Rochester, NY, 05/2009 - 10/2016
  • Resolved inquiries from patients, families and external payers.
  • Processed cash, check and credit card payments on patient accounts.
  • Conducted financial consultations with patient and set up payment plans.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Checked daily doctor schedules and verified insurance.
  • Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Checked claims for errors, corrected issues and mailed out promptly.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Contributed to development, planning and completion of project initiatives.
Empire Today - Accounts Payable Specialist
Portland, OR, 10/2007 - 05/2009
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
  • Assisted with month-end and year-end closings to support accounting system accuracy.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Reduced financial discrepancies by accurately processing invoices and journal entries.
  • Coded invoices and other records to maintain organized and accurate records.
  • Worked closely with department personnel to produce accurate and timely bills.
  • Prepared and updated vendor files, tax documents and insurance information.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Supported senior leadership by producing month-end closing reports and advising on remittance for quick resolution.
Caldwell Banker Real Estate - Customer Service Agent
City, STATE, 10/2004 - 08/2006
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Investigated and solved routine, complex and long-standing customer issues each day.
  • Responded to customer requests for unavailable products and suggested other suitable options.
  • Returned all routine and general customer calls in good time.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
BellSouth Mobility DCS - Customer Service Manager
City, STATE, 07/1997 - 04/2001
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Evaluated quality of representatives' phone calls and provided feedback to management.

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Resume Overview

School Attended

  • San Angelo Central High School
  • Angelo State University

Job Titles Held:

  • Surgery Department Manager
  • Front Office Manager
  • Account Receivables Specialist
  • Accounts Payable Specialist
  • Customer Service Agent
  • Customer Service Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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