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Supportive Housing Case Manager Resume Example

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SUPPORTIVE HOUSING CASE MANAGER
Skills
  • 5 years' experience of administrative duties
  • 5 years' experience of case management (managing case files) while maintaining confidentiality and ensuring exceptional client experience.
  • 3 years' experience of crisis intervention, problem solving (including potential risk)
  • 2 years' experience of scheduling including calendar coordination and timely meetings.
  • 1 year experience of staffing coordination
Education and Training
05/2015
B.A. Degree - Psychology
Bloomfield CollegeCity

Community Service Scholarship Award Recipient

Certifications
  • Mental Health First Aid Training - 2019
  • CPR Training - 2018
Summary

Detail- oriented case manager adept at handling high caseloads and problem solving without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit clients' needs and support staff.

Experience
Supportive Housing Case ManagerCompany Name | City, State01/2019 - Current
  • Developed and coordinated appropriate level of care to meet high risk individuals' needs by building rapport, while maintaining confidentiality and accuracy.
  • Conducted intake interviews to determine clients' eligibility for apartment vacancies and suitability for program.
  • Maintained needs assessments and service plans to identify appropriate community resources for clients (including but not limited to mental health, substance abuse treatment, legal services, Child Protective Services, etc.).
  • Optimized communication by serving as liaison between clients, providers, certain departments, and other professionals to implement new improvement plans and changes.
  • Accurately record progress notes in electronic files while in compliance with HIPAA requirements to use in court.
  • Conducted at least 2 monthly visits: In office visit and monthly apartment inspections.
  • Met with supervisor weekly to discuss case challenges and brainstorm issue resolution strategies in addition to other administrative work as requested.
HHA CoordinatorCompany Name | City, State09/2017 - 05/2018
  • Supervised 40+ home health aides, coordinated care, and staffed cases based on staff availability and forecasted demands (Including managing call outs and PTO) using HHA Exchange software.
  • Act as a liaison between clients, families, and upper management to exceed customer satisfaction and effectively resolve any issues.
  • Confirmed home health aides complied and trained to work with Dementia related cases
  • Worked with Director of Engagement and Nurse Director to carefully staff aides to compatible clients.
  • Managed administrative processes, prepared daily/weekly/ monthly reports and documentation while maintaining confidentiality.
  • On call for emergencies and urgent matters outside of office hours.
Care ManagerCompany Name | City, State08/2016 - 07/2017

• Developed and coordinated appropriate level of care to meet high risk individuals' needs (With severe mental illness, substance abuse, and/or chronic condition) by building rapport, while maintaining confidentiality and accuracy.

• Conducted semiannual assessments and care plans to continue identifying individuals' needs/goals in addition to presenting clients with information and referrals.

• Coordinated community support services and optimized communication between clients, providers and other professionals in addition to accompanying clients on their appointments.

• Minimum of 4 encounters a month; 2 in person visits, 2 phone calls.

• Maintained and update authorizations, assessments and care plans in physical and electronic files.

• Complete all monthly trainings and progress notes within 24 hours.

• Met with supervisor weekly to discuss progress and concerns regarding caseload.

Outreach Coordinator (Temp position)

• Contacted health home eligible clients with SMI and/ or chronic medical conditions (by phone, mail, visit)

• Conducted assessments (including violence and suicide risk) to identify clients' needs and specific social services necessary to determine appropriate level of care.

• Maintained records by creating monthly reports, updating contact sheets and recording daily progress notes regarding outcome of visit.

• Met once a week with Supervisor and other home health agency outreach care coordinators to discuss daily, weekly, monthly goals.

• Completed other administrative tasks as requested.

Student AdvocateCompany Name | City, State09/2015 - 08/2016

• Promoted academic, social, psychological/ personal success for students during academic year.

• Collaborated with program specialists, parents/ guardians and staff to provide each child and family full benefits of program and develop plans to meet needs concerning education and skills.

• Review bi-weekly progress reports, request updated IEP's (individual educational plan), and updated case files to reflect changes, maintaining confidentiality and accuracy.

• Schedule weekly advisement appointments with students (including behavior or mental health concerns).

• Met with supervisor weekly to discuss case challenges and brainstorm issue resolution strategies.

• Support Harlem Children's Zone agency-wide programs and events.

• Perform other duties as assigned; attend professional development training (for student & family engagement).

References

Available upon request.

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Resume Overview

School Attended

  • Bloomfield College

Job Titles Held:

  • Supportive Housing Case Manager
  • HHA Coordinator
  • Care Manager
  • Student Advocate

Degrees

  • B.A. Degree - Psychology

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