supportive housing case manager resume example

• Supervised 40+ home health aides, coordinated care, and staffed cases based on staff availability and forecasted demands (Including managing call outs and PTO) using HHA Exchange software.
• Act as a liaison between clients, families, and upper management to exceed customer satisfaction and effectively resolve any issues.
• Confirmed home health aides complied and trained to work with Dementia related cases
• Worked with Director of Engagement and Nurse Director to carefully staff aides to compatible clients.
• Managed administrative processes, prepared daily/weekly/ monthly reports and documentation while maintaining confidentiality.
• On call for emergencies and urgent matters outside of office hours.

• Developed and coordinated appropriate level of care to meet high risk individuals' needs (With severe mental illness, substance abuse, and/or chronic condition) by building rapport, while maintaining confidentiality and accuracy.

• Conducted semiannual assessments and care plans to continue identifying individuals' needs/goals in addition to presenting clients with information and referrals.

• Coordinated community support services and optimized communication between clients, providers and other professionals in addition to accompanying clients on their appointments.

• Minimum of 4 encounters a month; 2 in person visits, 2 phone calls.

• Maintained and update authorizations, assessments and care plans in physical and electronic files.

• Complete all monthly trainings and progress notes within 24 hours.

• Met with supervisor weekly to discuss progress and concerns regarding caseload.

Outreach Coordinator (Temp position)

• Contacted health home eligible clients with SMI and/ or chronic medical conditions (by phone, mail, visit)

• Conducted assessments (including violence and suicide risk) to identify clients' needs and specific social services necessary to determine appropriate level of care.

• Maintained records by creating monthly reports, updating contact sheets and recording daily progress notes regarding outcome of visit.

• Met once a week with Supervisor and other home health agency outreach care coordinators to discuss daily, weekly, monthly goals.

• Completed other administrative tasks as requested.

• Promoted academic, social, psychological/ personal success for students during academic year.

• Collaborated with program specialists, parents/ guardians and staff to provide each child and family full benefits of program and develop plans to meet needs concerning education and skills.

• Review bi-weekly progress reports, request updated IEP’s (individual educational plan), and updated case files to reflect changes, maintaining confidentiality and accuracy.

• Schedule weekly advisement appointments with students (including behavior or mental health concerns).

• Met with supervisor weekly to discuss case challenges and brainstorm issue resolution strategies.

• Support Harlem Children's Zone agency-wide programs and events.

• Perform other duties as assigned; attend professional development training (for student & family engagement).