(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Profile
Adaptable and dedicated with a strong background in case management and building positive rapport with a diverse range of clients.  Experience serving special populations to overcome Mental Health, substance abuse, medical and housing obstacles. 
Knowledge Base
  • Biopsychosocial assessments
  • Ability to maintain accurate client records 
  • Patient -focused care
  • Good written communication
  • familiarity with homeless and dual diagnosed populations 
  • Solution-focused counseling
Borough of Manhattan Community College New York , NY Expected in 1999 Associate of Arts : Liberal Arts & Sciences - GPA :
Work Experience
Salvation Army Usa - Supportive Housing Case Manager
Springfield, NY, 10/2006 - 11/2015
  • Conduct consumer Interview, complete intake and assessments. Prepared weekly reports based on observations made during the visit. Adhered to documentation process and procedures in a timely and accurate manner.  
  • Participated in case reviews with treatment professionals related to the client compliance and progress in treatment activities.  
  • Analyzed information from interviews, medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.   
  • Referred clients for medical, mental health, housing, substance abuse treatment services and entitlements according to individual needs or court orders.  
  • Conferred with clients to discuss their options and goals to develop ISP. Prepared psychosocial summaries, processed HRA Supportive Housing applications and successfully transitioned clients into permanent housing.  
  • Coordinated and monitored daily living skills and activities. Provided crises intervention in acute episodes of physical or emotional distress.        
  • Trained new staff, completed client Utilization Reviews; Audited program's charts in preparation for city and state audits.  
  • Attended meetings and trainings necessary for professional development and as required by the agency or its funding sources.  
Common Ground - Per-Diem Residence Counselor
Bronx, NY, 02/2006 - 10/2006
  • Visit apartments, assist residents to improve ADL, money management skills and ensure compliance with support services.
  • Monitored incoming and outgoing traffic.  Updated daily log book.
  • Monitored medications corresponded with treatment providers and provided crisis intervention. 
  • Attended meetings, trainings and performed other duties as assigned.
Banner Health - Residential Aide
Fort Collins, CO, 09/2003 - 2006
  • Assisted with ADL Skills and Managed bed assignments.
  • Input and update client's info in the DHS  Database;  updated daily logbook. 
  • Resolved conflicts and provided crises intervention. 
  • Monitored medications, client's behavior and conducted facility runs. Performed property searches.
  • Attended team meetings, assigned duties to staff and performed duties as assigned.
CIDR 105 Bed Men's Shelter - Nursing Assistant
City, STATE, 10/2001 - 04/2003
  • dispensed medications, maintained client records, scheduled appointments, corresponded with treatment providers and pharmacies.
  • Attended meetings, trainings and provide crisis intervention as required.
Self starter, Strong organizational skills, detailed oriented, a quick learner with the ability to carry out detailed instructions.  Knowledge of AWARDS (client based management system), PACT WEB/HRA (housing application), Ability to work independently, as a team player or under supervision.

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Resume Overview

School Attended

  • Borough of Manhattan Community College

Job Titles Held:

  • Supportive Housing Case Manager
  • Per-Diem Residence Counselor
  • Residential Aide
  • Nursing Assistant


  • Associate of Arts

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