Adaptable and dedicated with a strong background in case management andĀ building positive rapport with a diverse range of clients.Ā Ā Experience serving special populations to overcome Mental Health, substance abuse, medical and housing obstacles.Ā
Knowledge Base
Biopsychosocial assessments
Ability to maintain accurate client recordsĀ
Patient -focused care
Good written communication
familiarity with homeless and dual diagnosed populationsĀ
Solution-focused counseling
Education
Borough of Manhattan Community College New York , NYExpected in 1999 ā āAssociate of Arts:Liberal Arts & Sciences - GPA:
Work Experience
Salvation Army Usa - Supportive Housing Case Manager Springfield, NY, 10/2006 - 11/2015
Conduct
consumer Interview, complete intake and assessments. Prepared weekly reports
based on observations made during the visit. Adhered to documentation
process and procedures in a timely and accurate manner.
Ā
Participated
in case reviews with treatment professionals related to the client
compliance and progress in treatment activities.
Ā
Analyzed
information from interviews, medical records, consultation with other
professionals, and diagnostic evaluations to assess clients' abilities,
needs, and eligibility for services.Ā
Ā
Referred
clients for medical, mental health, housing, substance abuse treatment
services and entitlements according to individual needs or court orders.
Ā
Conferred
with clients to discuss their options and goals to develop ISP. Prepared psychosocial
summaries, processed HRA Supportive Housing applications and successfully
transitioned clients into permanent housing.
Ā
Coordinated
and monitored daily living skills and activities. Provided crises intervention
in acute episodes of physical or emotional distress. Ā Ā Ā Ā
Trained
new staff, completed client Utilization Reviews; Audited program's charts
in preparation for city and state audits.
Ā
Attended
meetings and trainings necessary for professional development and as
required by the agency or its funding sources.
Ā
Visit apartments, assist residents to improve ADL, money management skills and ensure compliance with support services.
Monitored incoming and outgoing traffic. Ā Updated daily log book.
Monitored medications corresponded with treatment providers and providedĀ crisisĀ intervention.Ā
Attended meetings, trainings and performed other duties as assigned.
Banner Health - Residential Aide Fort Collins, CO, 09/2003 - 2006
Assisted with ADL Skills and Managed bed assignments.
Input and update client's info in the DHS Database; updated daily logbook.
Resolved conflicts and provided crises intervention.
Monitored medications, client's behavior and conducted facility runs. Performed property searches.
Attended team meetings, assigned duties to staff and performed duties as assigned.
CIDR 105 Bed Men's Shelter - Nursing Assistant City, STATE, 10/2001 - 04/2003
dispensed medications, maintained client records, scheduled appointments, corresponded with treatment providers and pharmacies.
Attended meetings, trainings and provide crisis intervention as required.
Skills
Self starter, Strong organizational skills, detailed oriented, a quick learner with the ability to carry out detailed instructions. Knowledge of AWARDS
(client based management system), PACT
WEB/HRA (housing application), Ability to work independently, as a team player or
under supervision.
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