Adaptable and dedicated with a strong background in case management and building positive rapport with a diverse range of clients. Experience serving special populations to overcome Mental Health, substance abuse, medical and housing obstacles.
Ability to maintain accurate client records
Patient -focused care
Good written communication
familiarity with homeless and dual diagnosed populations
Associate of Arts, Liberal Arts & Sciences1999Borough of Manhattan Community College － New York , NY
Supportive Housing Case ManagerNov 2006 to Dec 2015 The Bridge － New York, NY
consumer Interview, complete intake and assessments. Prepared weekly reports
based on observations made during the visit. Adhered to documentation
process and procedures in a timely and accurate manner.
in case reviews with treatment professionals related to the client
compliance and progress in treatment activities.
information from interviews, medical records, consultation with other
professionals, and diagnostic evaluations to assess clients' abilities,
needs, and eligibility for services.
clients for medical, mental health, housing, substance abuse treatment
services and entitlements according to individual needs or court orders.
with clients to discuss their options and goals to develop ISP. Prepared psychosocial
summaries, processed HRA Supportive Housing applications and successfully
transitioned clients into permanent housing.
and monitored daily living skills and activities. Provided crises intervention
in acute episodes of physical or emotional distress.
new staff, completed client Utilization Reviews; Audited program's charts
in preparation for city and state audits.
meetings and trainings necessary for professional development and as
required by the agency or its funding sources.
Per-Diem Residence CounselorMar 2006 to Nov 2006 The Bridge Inc., Rita Burger House, 22 bed residence － New York, New York
Visit apartments, assist residents to improve ADL, money management skills and ensure compliance with support services.
Monitored incoming and outgoing traffic. Updated daily log book.
Monitored medications corresponded with treatment providers and provided crisis intervention.
Attended meetings, trainings and performed other duties as assigned.
Residential AideOct 2003 to Jan 2006 Project Renewal/New Providence 200 bed women's shelter － New York , NY
Assisted with ADL Skills and Managed bed assignments.
Input and update client's info in the DHS Database; updated daily logbook.
Resolved conflicts and provided crises intervention.
Monitored medications, client's behavior and conducted facility runs. Performed property searches.
Attended team meetings, assigned duties to staff and performed duties as assigned.
Nursing AssistantNov 2001 to May 2003 CIDR 105 bed Men's Shelter － New York, NY
dispensed medications, maintained client records, scheduled appointments, corresponded with treatment providers and pharmacies.
Attended meetings, trainings and provide crisis intervention as required.
Self starter, Strong organizational skills, detailed oriented, a quick learner with the ability to carry out detailed instructions. Knowledge of AWARDS
(client based management system), PACT
WEB/HRA (housing application), Ability to work independently, as a team player or