A proven leader with over 6 years of experience with a passion for building productive and motivated employees and desire to train and develop people. A cross-functional expert in strategic planning, training, sales, operations, buying,personnel resources and capital budget administration Recognized for generating dynamic increases in productivity,positive attitude, commitment to excellence, and proven ability to train people to have high levels of confidence,excitement, enthusiasm, and output.
Advocacy & Community Building
Supported Employment Specialist January 2014 to January 2015Quest Farm － Georgetown, KY
Partnering with People with Intellectual and Developmental Disabilities to Reach for their Stars Worked with persons with physical or intellectual challenges to help them find employment where they could excel and become successful members of society.
Provided Supported Employment Services at Quest Farm, which included a detailed analysis and evaluation of an individual's strengths and work interests, locations of possible employment, and support throughout the employment process.
Assisted in creating an individualized plan for employment that incorporated the individual's own interests and skills and matching them with possible employment positions within the community while approaching community employers and marketing the individual's unique skills in hopes of solidifying a placement within a workplace.
Once an individual is hired, the Employment Specialist assists in establishing a positive working environment - one in which the employee can thrive and the employer is benefited by his/her contributions.
Including negotiating with employers, solving issues and addressing challenges before they became problems.
Coordinator January 2012 to January 2013AmeriCorps-Ohio Local History Service Corps National Underground Railroad Freedom Center － Cincinnati, OH
The organization functions as a organizational clearing house for UGRR activities, coordination and program development.
This organization is currently working with the National Park Service on national recognition of the importance of the UGRR in Ohio, Indiana, and Kentucky.
Responsible for coordinating program efforts between historical organizations, training and guiding docents, consulting and support for smaller historical agencies.
Assisted the host organization (The National Underground Railroad Freedom Center) and other regional organizations with collaborating and building capacity for educational and public programming, special events, regional initiatives and heritage tourism.
Primarily responsible for creating The Freedom Corridor, a non-profit association of interested sites, organizations and communities which collaborate to promote and connect programs and develop partnerships to educate the public about the historical significance of the Underground Railroad (UGRR) and its historical legacy in modern communities.
Manager Service Operations January 1999 to January 2009Lexmark International, Inc － Lexington, Kentucky
Customers For Life Team leader responsible for all Lexmark Services-Distributed Fleet Management for Company Headquarters.
Managed cross-sectional IT team; responsible for budgeting and standardization.
Responsible for implementing and supporting network printing, copy, fax, and scan fleet for four thousand employees in eighteen sites in the US.
Responsible for planning and coordinating large-scale hardware and software installation projects involving multi-million dollar budgets in a mission-critical environment.
Provided support and analysis for system-related and business problems involving full cycle project management.
Implemented initiatives in new printing hardware and software technologies saving the organization over five million dollars in expenses since team's exception in 1999 to 2009.
Worked closely with the global operations managers and supervisors to ensure consistency of training, processes and performance; jointly shaped the future of the global operations team with short and long term process improvements and tool enhancements Responsible for weekly/monthly/bi-annual analytical reporting and dashboard management (e.g.
productivity, average time spent in any process, average response time, etc.) Helped plan, implement and analyze new global operational initiatives that impact the Lexmark's customer's experience.
Docent Coordinator The National Underground Railroad Freedom Center's High School
Youth Docent program.
Responsible for the program's training, budget, off-site trips, liaison with the sponsoring organization, The Cincinnati Chapter of The Links, and academic adviser for the history projects created by the youth docents.
Master of Arts : Public History, 2012Northern Kentucky University － Highland Heights, KentuckyPublic History This program's emphasis is interpretation, education, and collaboration with non-profits
Bachelor of Arts : History, 1991University of Kentucky － Lexington, KentuckyMajored in American History, minored in English