Skilled support technician with broad base of experience in technical support and operations. Fast worker able to resolve problems quickly, delivering high levels of customer satisfaction. Multi-talented individual consistently rewarded for success in planning and operational improvements. Immersive learner who enjoys assimilating new skills and knowledge from all available resources. Experience in working with development departments for escalations and staff management to resolve issues. Loves helping to create a positive impact on overall morale and productivity within a team atmosphere utilizing a targeted focus on product knowledge and customer satisfaction both internally and externally for a given organization.
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