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Support Manager/Shift Supervisor Resume Example

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SUPPORT MANAGER/SHIFT SUPERVISOR
Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Eager to learn new skills and advance knowledge with hands-on experience. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills. Recognized for exemplary customer service and team collaboration.

Skills
  • Highly organized and detail oriented individual
  • Able to multi-task and achieve set forth objectives
  • Can be trusted to make independent decisions as well as follow instructions
  • Comfortable working in a group setting or individually
  • Excellent communications skills in person, on the phone or via digital media
  • Ability to listen and comprehend instruction presented verbally and in writing
  • Proficient with both PC and Mac operating systems as well as Microsoft Office
  • Multiple years of face to face customer service and sales
Experience
Support Manager/Shift SupervisorWalmart | Louisville, KY | November 2017 - Current
  • Improved team performance by devising successful training methods and programs.
  • Assessed and increased quality of service by monitoring employee and customer interactions.
  • Maximized coverage during key hours by preparing effective schedules.
  • Uncovered deficiencies in coverage and developed improvements by evaluating previous resolutions.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Worked with managers to develop service improvement initiatives.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
Commercial Driver/Mover's AgentTwo Men and a Truck | Louisville, KY | June 2017 - March 2018
  • Used company equipment to assist with loading and unloading vehicles and properly securing items for long road trips.
  • Completed efficient transfers at hubs and final destinations to keep routes on schedule.
  • Loaded and unloaded freight, paying special attention to fragile items and carefully security every load for optimal protection and balance.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Loaded, balanced and secured product to safely transport goods.
  • Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Warehouse SpecialistUPS | Anaheim, CA | January 2016 - November 2016
  • Adhered to quality control procedures and documented quality checks.
  • Identified and moved empty and broken pallets to proper areas.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Received, stored and shipped goods and materials.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
  • Unloaded freight using pallet jacks to transport heavy items to locations in warehouse.
  • Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Item Recovery SpecialistPro-Am | Lake Forest, CA | May 2013 - September 2015
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work from managers.
  • Performed site evaluations, customer surveys and team audits.
  • Completed unit survey projects resulting in the removal of all unwanted objects for customers. .
  • Delivered fast, affective, and professional assistance to customer locations.
  • Maintained updated market knowledge through continued education and customer prospecting.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Created agendas and communication materials for team meetings.
  • Recognized by management for providing exceptional customer service.
Education and Training
High School DiplomaMission Viejo High School | | Mission Viejo, CA | May 2012
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Resume Overview

Companies Worked For:

  • Walmart
  • Two Men and a Truck
  • UPS
  • Pro-Am

School Attended

  • Mission Viejo High School

Job Titles Held:

  • Support Manager/Shift Supervisor
  • Commercial Driver/Mover's Agent
  • Warehouse Specialist
  • Item Recovery Specialist

Degrees

  • High School Diploma

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