, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Eager to learn new skills and advance knowledge with hands-on experience. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills. Recognized for exemplary customer service and team collaboration.
Skills
Highly organized and detail oriented individual
Able to multi-task and achieve set forth objectives
Can be trusted to make independent decisions as well as follow instructions
Comfortable working in a group setting or individually
Excellent communications skills in person, on the phone or via digital media
Ability to listen and comprehend instruction presented verbally and in writing
Proficient with both PC and Mac operating systems as well as Microsoft Office
Multiple years of face to face customer service and sales
Experience
Packaging Clerk, 01/2022 to Current Tempur-Pedic – Walnut Creek, CA,
Weighed parcels, calculating costs based on type, total weight and final destination.
Assisted customers with completing change of address and mail hold forms.
Placed mail into appropriate PO boxes.
Inspected times, dates, addresses and stamps of incoming and outgoing mail and checked for contraband.
Obtained signatures from recipients to release registered and special delivery parcels.
Assisted customers in receiving oversized parcels by carrying items inside.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Street Sweeper Operator, 07/2021 to 12/2021 Two Men And A Truck – City, STATE,
Inspected vehicle before and after every trip to assess performance and maintenance requirements.
Checked vehicle after shift for damage.
Demonstrated professional conduct with clients to deliver outstanding customer service.
Interacted with customers pleasantly to meet needs and drive satisfaction.
Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Customer Service Representative, 10/2020 to 07/2021 UPS – City, STATE,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances..
Demonstrated excellent communication skills and resolved consumer complaints.
Upheld quality control policies and procedures to increase customer satisfaction.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Developed strong customer relationships to encourage repeat business.
Support Manager/Shift Supervisor, 11/2017 to 06/2020 Pro-Am – City, STATE,
Improved team performance by devising successful training methods and programs.
Assessed and increased quality of service by monitoring employee and customer interactions.
Maximized coverage during key hours by preparing effective schedules.
Uncovered deficiencies in coverage and developed improvements by evaluating previous resolutions.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Worked with managers to develop service improvement initiatives.
Reviewed account and service histories to identify trends and issues.
Documented conversations with customers to track requests, problems and solutions.
Commercial Driver/Mover's Agent, 06/2017 to 03/2018 Company Name – City, State,
Used company equipment to assist with loading and unloading vehicles and properly securing items for long road trips.
Completed efficient transfers at hubs and final destinations to keep routes on schedule.
Loaded and unloaded freight, paying special attention to fragile items and carefully security every load for optimal protection and balance.
Planned efficient routes and adjusted strategies based on current weather and traffic information.
Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
Maintained safe driving habits to protect property and general public on roadways.
Loaded, balanced and secured product to safely transport goods.
Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Warehouse Specialist, 01/2016 to 11/2016 Company Name – City, State,
Adhered to quality control procedures and documented quality checks.
Identified and moved empty and broken pallets to proper areas.
Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
Received, stored and shipped goods and materials.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
Unloaded freight using pallet jacks to transport heavy items to locations in warehouse.
Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Education and Training
High School Diploma: , Expected in 05/2012 Mission Viejo High School - Mission Viejo, CA GPA:
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