Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Eager to learn new skills and advance knowledge with hands-on experience. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills. Recognized for exemplary customer service and team collaboration.

  • Highly organized and detail oriented individual
  • Able to multi-task and achieve set forth objectives
  • Can be trusted to make independent decisions as well as follow instructions
  • Comfortable working in a group setting or individually
  • Excellent communications skills in person, on the phone or via digital media
  • Ability to listen and comprehend instruction presented verbally and in writing
  • Proficient with both PC and Mac operating systems as well as Microsoft Office
  • Multiple years of face to face customer service and sales
Packaging Clerk, 01/2022 to Current
Tempur-PedicWalnut Creek, CA,
  • Weighed parcels, calculating costs based on type, total weight and final destination.
  • Assisted customers with completing change of address and mail hold forms.
  • Placed mail into appropriate PO boxes.
  • Inspected times, dates, addresses and stamps of incoming and outgoing mail and checked for contraband.
  • Obtained signatures from recipients to release registered and special delivery parcels.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
Street Sweeper Operator, 07/2021 to 12/2021
Two Men And A TruckCity, STATE,
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Checked vehicle after shift for damage.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Customer Service Representative, 10/2020 to 07/2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances..
  • Demonstrated excellent communication skills and resolved consumer complaints.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Developed strong customer relationships to encourage repeat business.
Support Manager/Shift Supervisor, 11/2017 to 06/2020
Pro-AmCity, STATE,
  • Improved team performance by devising successful training methods and programs.
  • Assessed and increased quality of service by monitoring employee and customer interactions.
  • Maximized coverage during key hours by preparing effective schedules.
  • Uncovered deficiencies in coverage and developed improvements by evaluating previous resolutions.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Worked with managers to develop service improvement initiatives.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
Commercial Driver/Mover's Agent, 06/2017 to 03/2018
Company NameCity, State,
  • Used company equipment to assist with loading and unloading vehicles and properly securing items for long road trips.
  • Completed efficient transfers at hubs and final destinations to keep routes on schedule.
  • Loaded and unloaded freight, paying special attention to fragile items and carefully security every load for optimal protection and balance.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Loaded, balanced and secured product to safely transport goods.
  • Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Warehouse Specialist, 01/2016 to 11/2016
Company NameCity, State,
  • Adhered to quality control procedures and documented quality checks.
  • Identified and moved empty and broken pallets to proper areas.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Received, stored and shipped goods and materials.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
  • Unloaded freight using pallet jacks to transport heavy items to locations in warehouse.
  • Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Education and Training
High School Diploma: , Expected in 05/2012
Mission Viejo High School - Mission Viejo, CA

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School Attended

  • Mission Viejo High School

Job Titles Held:

  • Packaging Clerk
  • Street Sweeper Operator
  • Customer Service Representative
  • Support Manager/Shift Supervisor
  • Commercial Driver/Mover's Agent
  • Warehouse Specialist


  • High School Diploma

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