Support Manager/Shift Supervisor Resume Example
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SUPPORT MANAGER/SHIFT SUPERVISOR
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Eager to learn new skills and advance knowledge with hands-on experience. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills. Recognized for exemplary customer service and team collaboration.
Skills
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Experience
Support Manager/Shift SupervisorLeidos Holdings Inc. | Warner Robins , GA | November 2017 - Current
- Improved team performance by devising successful training methods and programs.
- Assessed and increased quality of service by monitoring employee and customer interactions.
- Maximized coverage during key hours by preparing effective schedules.
- Uncovered deficiencies in coverage and developed improvements by evaluating previous resolutions.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Worked with managers to develop service improvement initiatives.
- Reviewed account and service histories to identify trends and issues.
- Documented conversations with customers to track requests, problems and solutions.
Commercial Driver/Mover's AgentTwo Men And A Truck | City , STATE | June 2017 - March 2018
- Used company equipment to assist with loading and unloading vehicles and properly securing items for long road trips.
- Completed efficient transfers at hubs and final destinations to keep routes on schedule.
- Loaded and unloaded freight, paying special attention to fragile items and carefully security every load for optimal protection and balance.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Maintained safe driving habits to protect property and general public on roadways.
- Loaded, balanced and secured product to safely transport goods.
- Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Warehouse SpecialistUPS | City , STATE | January 2016 - November 2016
- Adhered to quality control procedures and documented quality checks.
- Identified and moved empty and broken pallets to proper areas.
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
- Received, stored and shipped goods and materials.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
- Unloaded freight using pallet jacks to transport heavy items to locations in warehouse.
- Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Item Recovery SpecialistPro-Am | City , STATE | May 2013 - September 2015
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work from managers.
- Performed site evaluations, customer surveys and team audits.
- Completed unit survey projects resulting in the removal of all unwanted objects for customers. .
- Delivered fast, affective, and professional assistance to customer locations.
- Maintained updated market knowledge through continued education and customer prospecting.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Created agendas and communication materials for team meetings.
- Recognized by management for providing exceptional customer service.
Education and Training
High School DiplomaMission Viejo High School | | City, State | May 2012
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Resume Overview
School Attended
- Mission Viejo High School
Job Titles Held:
- Support Manager/Shift Supervisor
- Commercial Driver/Mover's Agent
- Warehouse Specialist
- Item Recovery Specialist
Degrees
- High School Diploma
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