- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Eager to learn new skills and advance knowledge with hands-on experience. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills. Recognized for exemplary customer service and team collaboration.
- Highly organized and detail oriented individual
- Able to multi-task and achieve set forth objectives
- Can be trusted to make independent decisions as well as follow instructions
- Comfortable working in a group setting or individually
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- Excellent communications skills in person, on the phone or via digital media
- Ability to listen and comprehend instruction presented verbally and in writing
- Proficient with both PC and Mac operating systems as well as Microsoft Office
- Multiple years of face to face customer service and sales
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Packaging Clerk, 01/2022 to Current
Tempur-Pedic – Walnut Creek, CA,
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Assisted customers with completing change of address and mail hold forms.
- Placed mail into appropriate PO boxes.
- Inspected times, dates, addresses and stamps of incoming and outgoing mail and checked for contraband.
- Obtained signatures from recipients to release registered and special delivery parcels.
- Assisted customers in receiving oversized parcels by carrying items inside.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Street Sweeper Operator, 07/2021 to 12/2021
Two Men And A Truck – City, STATE,
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Checked vehicle after shift for damage.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Customer Service Representative, 10/2020 to 07/2021
UPS – City, STATE,
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances..
- Demonstrated excellent communication skills and resolved consumer complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Developed strong customer relationships to encourage repeat business.
Support Manager/Shift Supervisor, 11/2017 to 06/2020
Pro-Am – City, STATE,
- Improved team performance by devising successful training methods and programs.
- Assessed and increased quality of service by monitoring employee and customer interactions.
- Maximized coverage during key hours by preparing effective schedules.
- Uncovered deficiencies in coverage and developed improvements by evaluating previous resolutions.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Worked with managers to develop service improvement initiatives.
- Reviewed account and service histories to identify trends and issues.
- Documented conversations with customers to track requests, problems and solutions.
Commercial Driver/Mover's Agent, 06/2017 to 03/2018
Company Name – City, State,
- Used company equipment to assist with loading and unloading vehicles and properly securing items for long road trips.
- Completed efficient transfers at hubs and final destinations to keep routes on schedule.
- Loaded and unloaded freight, paying special attention to fragile items and carefully security every load for optimal protection and balance.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Maintained safe driving habits to protect property and general public on roadways.
- Loaded, balanced and secured product to safely transport goods.
- Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Warehouse Specialist, 01/2016 to 11/2016
Company Name – City, State,
- Adhered to quality control procedures and documented quality checks.
- Identified and moved empty and broken pallets to proper areas.
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
- Received, stored and shipped goods and materials.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
- Unloaded freight using pallet jacks to transport heavy items to locations in warehouse.
- Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
High School Diploma: , Expected in 05/2012
Mission Viejo High School - Mission Viejo, CA
GPA:
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