Business operations, Manager, Payroll processing, Taxes
Clerical, General Manager, Peachtree, Tax
Interpersonal communication, General office duties, Personnel, Phones
Work History
03/2020 to CurrentSupport Manager, Fresh Department ManagerWalmart | City, STATE,
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Monitored employee and customer interactions to assess quality of service.
Interpreted management directives to define and document administrative staff processes.
Maintained compliance with all health code standards.
Determined and implemented appropriate productivity, quality and service goals.
Completed cycle counts and monthly inventory.
Assisted customers by answering questions and fulfilling requests.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Assisted customers with locating and choosing merchandise in any store department.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Researched issues to obtain appropriate answers to customer inquiries.
Marked-down clearance items and relocated merchandise to proper store areas.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Purchased new inventory according to expected regular and holiday demand.
Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
12/2014 to 01/2020Accounting BookkeeperLarson Latham Huettl LLP | City, STATE,
Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions • Input financial data and produced reports using TABS 3, QuickBooks and Excel • Completed semi-monthly payroll for company employees, including calculating taxes, garnishments, overtime, vacation, retroactive pay and PTO • File, report and pay all Payroll Taxes and benefits • Strengthened financial operations by conducting bank reconciliations and financial reporting • Verified and submitted timekeeping information for accurate and efficient payroll processing • Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping • Verified financial documents for Law firm to accurately analyze financial data • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements • Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances • Entered figures using 10-key calculator to compute data quickly • Reconciled company bank, credit card and line of credit accounts every month, investigating and resolving discrepancies to keep accounts audit-ready • Maintained account accuracy by reviewing and reconciling checks monthly • Analyzed financial data derived from multiple reporting systems to develop recommendations for operational and performance improvements • Managed and responded to all correspondence and inquiries from customers, staff and vendors • Gathered, evaluated and summarized account data in detailed financial reports • Developed monthly, quarterly and annual profit and loss statements and balance sheets • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month • Presented audit findings to Partners after reviewing results and paperwork • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors • Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing • Completed and mailed bills, contracts, policies, invoices and checks • Verified over $10,000.00 of cash and credit payments daily.
01/1988 to 03/2015Office Administrator/AccountantCowgill-Olson Agency, Inc | City, STATE,
Provided administrative support to CEO, and up to 12 management members.
Scope of responsibility is diverse and includes operations management, executive administration, human resources, property management, payroll (multiple states), monthly, quarterly and year-end reporting, full charge accounting and regulatory compliance.
Recognized and Valued as "Key Employee" throughout longstanding career for ability to manage computerized and handwrite accounting functions for several closely held corporations and LLC's while overseeing multifaceted office administrative procedures.
Worked with upper management to complete complex projects on tight budgets within specific timelines • Reconciled account files and produced monthly reports to keep Owner informed about office operations • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records • Oversee daily operations.
Includes administrative, personnel issues, human resources policies and procedures, payroll, monthly, quarterly and year end reporting, preparation and submission of all other taxes and returns - Sales and Use tax, Innkeepers Tax, Tourism Tax, etc.
(multiple states) • Initiate and maintain general ledgers for several closely held corporations, LLC's and partnerships • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors • Delivered expert clerical support by efficiently handling wide range of routine and special requirements • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives • Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members • Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration • Trained new employees on administrative procedures, company policies and performance standards • Manage Accounts Payable/Receivable and expense control procedures including bank and account reconciliations, cash receipts, disbursements, finance charges, purchase order and inventory verification, chargebacks, bank transfers and preparation of bank deposits • Prepare month end and year-end financial statements • Prepare monthly budget to actual reports to distribute to General Manager's.
Collaborate with General Manager's to analyze costs and identify productivity enhancements • Establish and maintain Human resource related employee files reflecting salary increases, deductions, garnishments, benefits, payroll exceptions, and W-2 withholdings, exercising high level of confidentiality • Served as back-up HR Director, frequently sought out by employees to handle issues and diffuse problem situations • Research account transactions, demonstrating keen ability to recognize and resolve discrepancies • Manage commercial and residential real estate property • Negotiate lease and rental agreements • Manage leases, collect rents and common area charges • Assist in planning and management of projects through most efficient methods functioning as General Contractor or working through General Contractor for major renovation and construction often working within tight budget constraints and deadlines.
Education
Expected in 1987Associate of Arts | Business Administration and Management/AccountingInterstate Business College, Fargo, NDGPA:
Expected in 1985Associate of Science | Law Enforcement Administration, Business Administration and ManagementNorth American Correspondence School, Scranton, PAGPA:
Expected in | General Management Practices, Business & Finance, Accounting and Business LawNational College, Rapid City, SDGPA:
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