• Call Center Experience (Outbound & Inbound)
• Data entry (45 WPM)
• HTML & CSS knowledge
• Strong client assessment and analysis
• Quality assurance
• Risk Management
• Medical Management
• Meticulous and methodical
• Critical thinking and problem- solving
• Data minded
• Results oriented
• Extensive knowledge of medical terminology and clinical terms
• Investment firm experience
• Highly skilled in record management and HIPAA rules and regulations
• Exceptional customer service and professional team building
• Excellent communication skill - both orally and in writing
• Superb time management skills
Detail-oriented professional experienced with operational and logistical needs of business standards, compliance requirements and operational procedures.
Motivated individual with proven history of flexibility and adaptability. Highly adept in office functions, standards of organizational practices, ethical leadership, and implementation of set policies and procedures.
• Provided customers with thorough and prompt resolutions regarding technical issues within agreed upon Service Level Agreement time frames across a variety of channels such as: email, live support, ticketing system, and inbound/ outbound phone
• Managed over 50 customer calls per day.
• Effectively articulated complex information to customers of all
• Reviewed transactions to prevent fraud.
• Documented and reported issues and bugs to engineering and
• Troubleshooted and resolved product issues and concerns.
• Conducted investigations to detect fraudulent activities and suspicious
• Monitored daily and weekly key performance indicators to maintain on-track status.
Actively studying for COMPT TIA A
Maryland Notary Public (Commission expiration March 10, 2024)
Paralegal Certification, ABA Approved
Certiport, HTML & CSS (completion: December 2021)
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