Experienced Supplier Relationship Manager with vast Customer Service experience. Skills include detail oriented,multi- tasking,problem solving and strong written and verbal communication skills. A dedicated liaison acting as an excellent communicator and negotiator between internal company needs and supplier partner needs to deliver successful and long-lasting business relationships.
Specialties: Account Management, Sales, Communication, Negotiations and Strategic Planning.
Accomplishments
Initiated and rolled out a recent and new partnership and Distribution Agreement with OEBB (Austrian Railways) expected to generate over 250k in annual sales.
Awarded for Top Group Sales 2019 for Trenitalia (Italian State Railway) under my management exceeding an annual sales growth of 500k.
Collaborated in launch of new Distribution Booking Tool for Trade by managing internal and Supplier expectations during migration of existing inventories from current system booking tool to new booking tool. Negotiating timelines, working through roadblocks and finding resolutions.
Managed Supplier credentials and accreditation processes through website re-platforming project. 30+ websites in multiple languages.
Project Leader working with Eurail.com overseeing a Customer Insight Survey to be served across 12 international markets in 9 different languages reaching over 20,000 customers.
Developed several Web Portal processes allowing access to a more competitive and richer product portfolio for consumer and trade partners.
Established new Global Distribution Agreement with JTB( JTB Global Marketing & Travel Inc.) , a Japanese corporation which acts as a top distributor of the Japan Rail Pass Products to expand sales territories and grow existing €18M in annual sales
Negotiated rich Supplier Marketing budgets, sales incentives and higher commissions to cut costs and align with company goals for successful outcomes.
Frequently attended World Trade Events (such as ITB Berlin and World Travel Market) and signed new Supplier Partnership opportunities.
Adapt quickly and work proactively towards finding resolutions in time sensitive matters to deliver productive outcomes.
Skills
Customer service
Project organization
Relationship development
Communications
Strategic sales knowledge
Account management
Negotiating
Organization
Problem resolution
Work History
Supplier Relationship Manager, 11/2017 to Current Leidos Holdings Inc. – Greenbelt, MD,
Developed and managed International Supplier Partnerships and Distribution Agreements that contributed to worth of over $100M in annual sales to Business Unit.
Continuously strengthened relationships with international partners through effective communication and active listening
Collaborated with internal teams to improve outputs to meet demand and supply requirements, based on specific Supplier needs.
Managed Distribution Agreements, which included logistics, compliance, confidentiality, Data Protection and many other general legal provisions.
Created mechanisms to maintain open dialogue with product and service users and key suppliers, facilitating communication and helping prioritize opportunities.
Drove key performance indicators and continuous improvements throughout logistics and supplier operations.
Coordinated global marketing activities based on Supplier and Market demands.
Negotiated commissions and marketing budgets to optimize and contribute to growth and success of partnership.
Devised and implemented short-term and long-term projects and procedures, optimizing and improving value relating to annual sales growth.
Pass Analyst, 06/2013 to 12/2017 Capstone Logistics – Eunola, AL,
Performed system & product testing, implementation and user support for all products along with platform transitions.
Helped solve diverse product management problems with in-depth analysis.
Responsible for managing price update changes on a bi-weekly basis
Validated results and performed quality assurance to assess accuracy of data.
Maximized team knowledge and productivity by effectively training, monitoring and directing team members in application of best practices and regulatory processes/
Gathered, organized and input information into digital database.
Evaluated and adopted to new technologies to address changing industry needs.
Diagnosed, troubleshot and resolved Data Product management and system problems.
Lead product creation projects working closely with Suppliers
Monitored and maintained Competitive Analysis file with presenting to Commercial Team on weekly basis.
Travel Coordinator, 03/1998 to 11/2013 Rail Europe North America Inc. – City, STATE,
Interviewed and qualified clients to determine international travel needs and recommended points of interest to maximize travel experiences.
Continuously strengthened relationships with both Direct Consumers and Trade through effective communication and active listening.
Complied with company standards while preparing internal, informal and official documentation.
Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Frequently exceeded monthly Sales Targets reaching Million Dollar Sales
Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Maintained operational proficiency in coordinating travel accommodations for customers
Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Education
High School Diploma: , Expected in 06/1993 Glenbard West High School - Glen Ellyn, GPA:
: Introduction To International Business, Expected in College of Dupage - Glen Ellyn, GPA:
: Influences of Culture On Business, Expected in International Studies - Naples, Italy, GPA:
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