supervisory special officer resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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 Supervisory Special Officer with management experience and exceptional people skills. Background as Supervisory Special Officer and Lead Special Officer looking to join a growing, Equity and Employee Support Services (EES). Results-oriented, strategic analysis professional with six years in the management industry. organization as part of the Executive team. Desires a challenging role as a Chaplain Program Manager.  Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with vendors, superiors and colleagues on the Carter Protective Division.
  • Results-oriented
  • Operations management
  • Client-focused
  • Quick learner
  • Computer proficient
  • Microsoft Office
  • File/records maintenance
  • Reports generation and analysis
  • Training and development
  • Change management
Supervisory Special Officer, 05/2015 to Current
Department Of Homeland SecurityHarrisonburg, VA,
  • Monitored multiple databases to keep track of all company inventory. 
  • Successfully led key projects which resulted in little or no discrepancies
  • Very competent to trouble-shoot all cameras, alarms, and monitors that are malfunctioning on the premises, which results in an effective rectification.
  • Includes but not limited to analyzing any defects, collecting essential data to restore malfunctions at the compound.
  • Flexible, adaptability and resourcefulness to resolve complex technical security problems encountered on the Carter Compound with equipment malfunctions.
  • Knowledgeable of the security requirements in legislative regulations, policies and procedures for USSS.
  • Knowledgeable of the mission, function, operations and organizational structure of the Secret Service and the interrelationships with other agencies involved in security matters.
  • As the SSO on the Carter Protective Division, I'm knowledgeable of all technical security concepts, policies, and procedures for the United States Secret Service.
  • An active member of the local CERT Team for the state of Georgia.
  • Strong relations with neighboring agencies in the proximity of USSS Compound.
  • Work with local vendors, rectifying technical issues with the facility. 
  • As the newly, Supervisory Special Officer for the "Carter Protective Division," I've applied myself to utilize my resources to overhaul the compound, disposing outdated equipment, upgrading flooring, pressure washing the USSS building my agency occupy, and the perimeter Security Gate.
  • My interpersonal skills and ability to connect with people are remarkable.
  • I'm highly capable of collaborating with other federal agencies, state and local officials, contractors and company executives.
  • Capable to articulate security ramifications of established plans, and present alternatives and the rationale for proposed actions.
  • Assigned to CPD, I have a "proven track record" my competence and effectiveness on the detail has been exceptional.
  • Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
  • Prepared routine correspondence and memoranda  
Lead Special Officer, 11/2013 to 11/2016
United States Secret ServiceCity, STATE,
  • Served as interim Supervisory Special Officer for Carter Protective Division for 18 months.
  • During this time, I maintained a competence level throughout my tenure.
  • Executed a congenial liaison between local companies and vendors in the surrounding areas and abroad.
  • Overseeing daily operational missions for Carter Protective Division, these tasks include but not limited to, managing the GSA building and grounds the U.S.
  • Secret Service occupy in Plains, GA.
  • As acting SSO, I was responsible for the upkeep of the facility, routine inspections of all security posts, executed weekly, quarterly and annually maintenance on CPD grounds and Government issued property.
  • Responsible for all Government Vehicles, ensuring all mechanical procedures are performed, update all communication and emergency equipment in all vehicles.
  • Responsible for the upkeep and maintenance of the newly installed Security System, Senstar at CPD, supervise a staff of six subordinates, GS 9 who are assigned to the detail.
  • Administer training for all new employees on the Carter Detail of procedures, policies, directives and security measures.
  • Developed a positive working relationship with National Park Service (NPS) and General Service Administration (GSA), two outside agencies the SSO position collaborate on a daily basis.
  • My ability to communicate effectively with FPC/FFL, supervisors, and vendors and colleagues has proven an excellent track record.
  • The following are accomplishments that I initiated during the interim position as Supervisory Special Officer; replaced kitchen floor with new sub-floor and tiles, pressure washed USSS exterior building, pressure washed USSS security fence for protectee property, steamed cleaned USSS building carpet and restroom tiles, landscaped USSS grounds (removed dead trees and limbs), constructed parking lot with more suitable gravel, disposed practically a hundred property (SSPN) items that was accumulated over the past ten years, discarded countless (non-property items) stored up property throughout the compound, replaced an air conditioning unit.
  • Rigorous work ethics has allowed my counterparts, GSA and NPS to grant CPD with all request.
Special Officer, 07/2005 to 09/2013
United States Secret ServiceCity, STATE,
  • Duties include but are not limited to providing security controls to reduce and mitigate security threats and vulnerabilities to designated Secret Service protected facilities, to include mail screening and fleet protection.
  • Maintain designated protective assignment in accordance with use of force guidelines or post procedures, exercise post vigilance by reporting of potential threats through observation of persons, surroundings and intelligence information according to established protective procedures and guidelines within established time frames.
  • Employs counter-measures to mitigate-emerging issues and threats in adherence to branch/facility guidelines.
  • Apprehend individuals for violations of law pertaining to the protection of designated persons, places, and events.
  • Demonstrate appropriate use of force and implementation of post, shift or emergency response procedures, as measured by after action reports, complaint resolution and supervisory observations.
  • Provide recommendations and implement improvements to established security controls for designated Secret Service protected facilities, provide recommendations and implement improvements for the screening of mail and fleet security.
  • Demonstrates a business process enhancement that increases timeliness, quality, or quantity; reduces cost; or ensures accountability.
Secret Service Uniformed Officer, 02/2001 to 07/2005
United States Secret ServiceCity, STATE,
  • Provide protection for the United States President, Vice President, President-elect, Vice President-Elect, their immediate families, former Presidents, their spouses and minor children until age 16.
  • Provide protection for the White House Complex, The Main Treasury Building, and the Eisenhower Executive Office Building.
  • Responded to and investigated incidents as related to the above complex and surrounding areas in Washington, DC.
  • Investigations included issues of security, enforcement of DC laws, collecting and logging evidence, taking detailed notes and writing reports.
  • In addition to the Washington, DC assigned areas, I also traveled in support of the President, Vice President, and foreign heads of state/government missions.
Activities and Honors
Toast Masters of Albany, GA
Mt. Zion Baptist Church Ministers Training, Albany, GA
Business process, Interpersonal Skills, Conflict resolution, Crisis intervention, Supervisory skills 
Crisis intervention training 
Certified Emergency Response Training (CERT)
MBA: Business Administration, Expected in 2018 to Champlain College - Burlington, VT
Bachelor of Science: Business Management, Expected in 2017 to Champlain College - Burlington, VT
Military Experience
02/1995 to 11/2000
Untied States Navy Washington , DC
Assigned to the Defense Intelligence Agency, U.S. Pentagon in Washington, DC.  Worked in the Executive Secretary Office, with a Three Star General.  My dedication, sense of responsibility and people skills has been beneficial for the agency and the staff of Defense Intelligence Agency.  

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Resume Overview

School Attended

  • Champlain College
  • Champlain College

Job Titles Held:

  • Supervisory Special Officer
  • Lead Special Officer
  • Special Officer
  • Secret Service Uniformed Officer


  • MBA
  • Bachelor of Science

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