A result –driven, consistent top performer with over 20 years of experience as a Senior Administrative Officer. Superior oral and written communication skills; Progressive thinker, motivated to drive projects from start to finish as part of a dynamic team. Ability to manage multiple assignments while meeting constricted deadlines.
NIH Mid-Level Leadership Program (MLP) 2014
Advanced Microsoft Excel, 2013
Intermediate Microsoft Excel, 2013
Negotiation Techniques for Simplified Acquisitions at NIH, 2010
Basic, Performance management
Contracts, Project Management
Customer service, Quality control
Data analysis, Quality management
Facilities management, Researching
Funds, Staff development
Hiring, Strategic planning
Human Resources, Supervisory
Layout, Technical support
Leadership, Training programs
Mentoring, Annual reports
Supervisory Management Officer, 01/2018 to Current Office of Management – College Park, MD
Center for Food Safety and Applied Nutrition, Supervisor: Ms.
Kassandra Miles Rhaney (240) 832-5918 List of Accomplishments.
I worked on a project with the Precise Team to develop the new Travel Module in CFORCE.
As the Subject Matter Expert, I provided my expertise on travel management and workflows.
I provided leadership and direction on implementing the new Travel Module that is a question-base design which launched on December 1, 2020.
This resulted to automating our current, paper-based manual travel process which use to involved completing multiple required HHS and FDA forms (i.e.
Sponsored Travel, AEA Memo, etc.) and reducing the current data-entry of 325 fields across all forms in half eliminating the duplicate data-entry of information such as name, purpose, justification, dates, and location.
Build coalitions and establish partnerships across FDA and beyond by actively collaborating colleagues, researching and leveraging best practices and technological solutions and spearheading Agency- wide policy and procedural changes.
Developed a small committee of travel preparers and the Travel Team to help bridge the gap with communication and build a travel community where resources can be shared amongst each other.
I Provide coaching and mentoring to staff and great working relations were birth out of this committee.
Assisted with the development of the Travel Team's website.
Provided guidance on the structure and layout of required information i.e.
SOPs, trainings, roles responsibilities, and additional resources.
Provides expert advice and consultation to senior executives on travel improvement processes as it relates to domestic and foreign travel, policies and procedures, government travel card program, conferences, split disbursement payments, manual payments, and passports/visas.
Provide technical support on the travel system and conference system as needed.
Serve as a council member on the Diversity Equity & Inclusion (DEI) Council Board where I focus on several areas such as recruitment and selection, retention and diverse teams, leadership and boards, and programs and stakeholders creating an environment that foster cultures that minimize bias and recognize and address systemic inequities.
Performs the full range of supervisory responsibilities to include coordinate annual reports, hiring staff, strategic planning, organize, and direct a team of specialists and administrative personnel including developing performance standards and performance plans, coaching, and mentoring employees on performance issues.
Manage the Travel Team's budget and keep records of obligations and expenditures.
Develops statement of works, standard operating procedures, and implement program policies,.
Acting Director in Director's absence.
Serves as an authoritative source, subject matter expert, and senior advisor for all government official travel, such as Domestic, International, and working group for Government Sponsored International Exchange Programs (IWAG) to improve data analysis of international exchange and training programs.
Implement internal controls to improve travel management processes and workflows which resulted in the decrease of CFSAN's total number of days for travel approvals in Concur by 4 business days.
Lead Management Analyst, 01/2015 to 01/2018 Office of International Programs – Silver Spring, Blg, MD
Clinett Short (301) 796-7202
List of Accomplishments:.
Acting Supervisor: provided oversight management to the Passport and Visa team and the
Travel Management team within the Office of International Programs (OIP), Executive
Management responsibilities include developing budgets and
assessments for acquisitions, aligning funding to program initiatives, and staffing needs;
staff development, training, hiring and performance management; establishing workload,
program metrics and reporting; enhancing team/ program efficiencies and work products.
Provided guidance on agency travel regulations, i.e., Federal Travel Regulations (FTR), Joint Travel Regulations (JTR), and HHS Travel Regulations FDA wide.
Serve as the Lead Federal Agency Travel Administrator (FATA) providing leadership and executive direction, ensuring all travel/vouchers are 100% in compliance within the Federal Travel Regulations (FTR).
Recipient of the 2016 Office of International Programs Star Award for exceptional
performances of duties for my efforts in re-engineering the travel management process
for Extended TDY travel which improved customer service surveys by 80%.
Project Management Lead for implementing the new streamline processes for all Foreign Post Extended TDY travel, reducing M&IE rates for travelers on long-term assignments for more than 30 days.
This resulted in a cost saving to the government by 80%.
Providing guidance and management over an exceptionally high volume of workload in processing travel requests in FY16.
The final assessment of passports processed during the fiscal year includes: 680 passports, 1,937 visas, 2,365 foreign travel authorizations, 60 TDY trips processed, and travel authorizations and vouchers reviewed and approved.
Facilitated training sessions to staff within FDA centers, offices, and foreign posts to help
alleviate process deficiencies.
In presenting trainings for staff on requisite standard
practices the office was able to improve quality control measures in reviewing and
validating passport and visa applications and increasing travel response time by 80% to
accomplish operational and administrative management goals.
Implemented and developed improvement strategies which improved internal controls the
office continued to support the high demand of travel requests as well as process expedite
requests to meet the needs of customers.
Administrative Officer, 08/2011 to 01/2015 National Institutes of Health, Office of Research Services – Bethesda, Room, MD
Jackson (301) 594-8365
List of Accomplishments.
Advised Leadership on administrative requirements to meet program goals in accordance with human capital management, workforce planning & development, succession planning and recommend a course of action in areas of human resources, accountable property, procurement, travel, payroll and other fiscal activities, records, and facilities management for Division of Technical Resources and NIH Central Utility Plant.
Reviewed a variety of appointment mechanisms for Title 5, Title 38, Wage Grade, Retention Allowance, Summer Students, etc.
To assure that all actions are properly supported and consistent with sound management principles and practices prior to submission to Human Resources Division Staff.
Presented subject matter briefings/presentations to program staff and management.
Managed domestic, foreign and sponsored travel authorizations and vouchers to ensure
compliance with established Federal, DHHS and NIH Travel policy and regulations.
Actively participated in quality management task force to develop workflow charts outlining administrative roles and the responsibility within each task for program and administrative staff.
Advised management officials regarding procedures, laws, regulations and policy dealing with workforce diversity, recruitment, time in grade requirements, award procedures, performance evaluation standards, and qualification requirements for positions, leave, and other human resources related activities.
Administrative Officer, 01/2009 to 08/2011 National Institutes of Health, National Cancer Institute – Rockville, MD
Lee McPhatter (240) 276-6848
List of Accomplishments.
Planned, developed, formulated, executed, monitored and forecasted for a changing budget of administrative and personnel expenses from a multi-million budget derived from diverse sources to include federal allocations, gift funds, and Cooperative Research and Development Agreements (CRADAs) to include: monitored and reallocated funds; prepared direct and conducted studies, recommended approval or disapproval of allotments and commitments, monitored spending rated and trends, anticipated planned or future program needs and major obligations or changes.
Projected shortfalls or unanticipated financial need and explained and defended budget requests before senior and management officials.
Approved all local, domestic, foreign, and sponsored travel authorizations and vouchers to ensure compliance with established Federal, DHHS and NIH Travel policy and regulations.
Provided technical support to travel planners regarding policy and procedures, processing, routing and troubleshooting travel authorizations in web-based application (Govtrip).
Served as Time and Attendance Coordinator and performed audits.
Initiated visa processes with adherence to policy and procedure as outlined from Division of International Services (DIS) regarding submission of proper documentation for new visiting foreign scientists/fellow appointments, renewals, terminations and transfers of various nonimmigrant passport and visa classifications.
Master of Business Administration: 05/2018 University of Maryland University College
Bachelor of Arts: Biblical Studies, 05/2011 Washington Bible College
Consolidated Purchasing through Contracts: 2010
Buying From Business on the Open Market,
Price Reasonableness Simplified Acquisition,
Appropriations Law for Simplified Acquisitions at NIH,
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Office of Management
Office of International Programs
National Institutes of Health, Office of Research Services
National Institutes of Health, National Cancer Institute
University of Maryland University College
Washington Bible College
Prince George's Community College
Job Titles Held:
Supervisory Management Officer
Lead Management Analyst
Master of Business Administration : 05/2018 Bachelor of Arts : Biblical Studies , 05/2011 Consolidated Purchasing through Contracts : 2010 NIH Simplified Acquisition Delegated Procurement : 2009 NIH Purchasing Course : 2008 2007 Associate Degree : Criminal Justice , 05/2005
Create a job alert for [job role title] at [location].