supervisory financial specialist resume example with 20+ years of experience

Jessica Claire
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Professional Summary

Financial Specialist with 40 years of experience in finance to include Reserve/Active Duty pay and Civilian pay. Priority is to accomplishing organizational goals and objectives. Excellent reputation for resolving problems and improving customer satisfaction. An extensive knowledge of regulations, laws, and policy. Consistent in managing employees and area of responsibility. Eager to contribute to team success through hard work, attention to details, and excellent organizational skills. Clearly understands and motivated to learn, grow and excel as part of an organization.

  • Managing Multiple Priorities
  • Technical Proficiency
  • Employee Coaching and Motivation
  • Communication Skills-Subordinated and Management
  • Overseeing Employees
  • Responding to Difficult Customers and Solving Problems
  • Critical Thinking
  • Excellent Attention to Details
  • Team-Building Exercises
  • Creating Performance Plans and Appraisals
Work History
Supervisory Financial Specialist, 12/2010 to Current
Department Of DefenseBridgeport, CA,

USAFMCOM Army Military Pay Office (AMPO), Fort Hood, TX

Supervisory Financial Specialist- Servicing as AMPO Assistant Deputy Director (GS-09 December 18, 2010-December 17, 2011), (GS-11 December 18, 2011-Present)

Supervisor: Wilma McGahee

· Manages, directs and executes finance operations for USAFMCOM to include Active Component and Reserve Components, development of policies and procedures unique to AMPO in an environment of constantly changing priorities and missions.

· Develops policies, coordinates, and performs all functions for the organization.

· Develops an effective implementation of Standard Operating Procedures (SOP) for all areas of responsibility; and ensures that training needs are planned and implemented on a timely basis to meet constantly changing policy and procedures.

· Provides expert interpretation on USAFMCOM and AMPO regulatory and administrative guidelines in accordance with generally accepted principles relating to finance operation.

· Conducts analysis to determine the effectiveness of operation, compliance and established policies and procedures, reliability of transactions and validity of supporting documentation.

· Manages the procedures to determine trends.

· Identifies actual and potential problem areas and develops actions and taskings to improve operations, correct deficiencies, differences and problems posed by internal and external sources.

· Directs the preparation, analysis, reconciliation, consolidation and submission of all required finance reports with established deadlines to higher level management.

· Executes policy made at higher levels and provides policy, administrative and technical guidance.

· Reviews results of audits and operational review performed by the Internal Control and Quality review to ensure that recommendations on corrective actions and/or improvements are made and/or processes and procedures are implemented

· Advises senior leaders of findings and recommendations for correctives actions and coordinates with USAFMCOM to improve organizational processes.

· Assists with resolving complex functional problems and affected customers.

· Coordinates and participates in development and presentation of program training.

· Incorporates new methodologies and applies new innovative practices as appropriate.

· Participates in formal and informal management planning, policy and decision-making sections.

· Reviews all responses to congressional inquiries to ensure accuracy and consistency with policy and regulatory guidance.

· Establishes and maintains internal control procedures to protect against fraud, waste, and abuse.

· Plans, manages, and supervises the assigned staff which consists supervisors, and technicians (GS-07 Leads, GS-06 Leads, GS-06, and GS-5).

· Uses subordinate supervisors to direct, coordinate, or oversee work.

· Makes decisions on work problems presented by subordinate supervisors.

· Evaluates subordinate supervisors and serves as the reviewing official on evaluations of nonsupervisory employees rated by subordinate supervisors.

· Hearing and resolving group grievances or serious employee complaints; Reviewing and approving serious disciplinary actions involving nonsupervisory subordinates.

· Initials awards and bonuses for personnel.

· Enforces safety and health rules, corrects unsafe or unhealthy conditions, investigates mishaps and take other actions necessary to ensure the safety and health of employees.

· Knowledge of laws, DOD regulations and financial management and operating procedures relative to finance operations.

· Reviews and certify subordinates

· Review and submit overtime as needed accomplish mission.

Lead Military Pay Technician (GS06), 07/2010 to 05/2015
AtkoreHouston, TX,


Military Pay Supervisory (GS08), 05/2005 to 12/2010
DFAS, Defense Military Pay Office (DMPO)City, STATE,

· Plans, coordinates and oversees the day-to-day functions of the Payroll Office to include Active Component ant Reserve Components of military pay

· Plan work to be accomplished by subordinates, establishes priorities and prepares schedules for completion of work.

· Assignment of functions or duties to positions as necessary to fully use employee skills, accommodate changes in workload, improve work flow, reduce back logs and provide smooth flow distribution and timely processing of military pay actions.

· Provided advice and guidance on more complex/difficult matters of the military processing realm, provided instructions and guidance for operation of the automated system.

· Identified and analyzed problem areas considering alternative solutions, and selects the most appropriate course of action.

· Discussed proposed changes with supervisor and initiates action for implementation.

· Kept supervisor informed of any controversial or precedent setting issues and matters which require action by a higher level.

· Made decision, issued instructions and provided guidance for work performed.

· Defined standards for work and prepared instructions for its accomplishment. Performed internal personnel administration and management tasks.

· Developed performance plans and prepared performance appraisals.

· Initiated personnel actions involving disciplinary actions.

· Participated in carrying out command policies in labor management relations and equal employment opportunity programs.

· Gave informal training and cross-training on military pay entitlements, regulatory guidance, finance operating procedures and transactions processing.

· Kept employees informed of policies, procedures and goals of management as they relate to the organization.

· Performed nonsupervisory work equivalent to that performed by subordinates, as necessary to combat work slowdown due to personnel absences, peak workloads and backlogs to ensure timely, accurate, and efficient processing of military pay transactions.

· DFAS DMPO Military Pay Office, Fort Hood, Texas

· Military Pay Lead (GS 06 – July 15, 2001-May 28, 2005)

· Supervisor: Wilma McGahee

· Managed day-to-day workload ensuring work was disturbed fairly.

· Performed comprehensive review of military pay transactions which includes a wide variety of determinations such as allowances, special incentive pays, and debt collection.

· Examined and verifies all documents for propriety, completeness and accuracy.

· Performed audits and resolves problem cases involving overpayment or underpayment

· Ensured that pay actions are correct from a regulatory standpoint.

· Performed special reviews of selected pay transactions or reviews pay transactions upon request of service member or other authority.

· Performed audits of coded transactions and uploaded in automated pay system

· Reviewed error reports and actions rejected by the automated pay system to determine the reasons for error/rejection.

· Made sure coder corrected rejects and entered into automated pay system.

· Analyzed errors/rejects for trends for submission to supervisor.

· Provided "over the counter" personal services to military members, providing one on one assistance as needed.

· Explained standard pay entitlements, answers inquiries regarding new accounts.

· Explained pay entitlements during in and out processing.

· Explained indebtedness actions to service members.

· Very knowledgeable of a large body of military pay regulations, guidance, and policies.

· Reviewed and updated SOP annually.

· Kept Technicians informed on new procedures, policies and regulations.

· Communicated with internal and external customers.

· Kept Supervisors and Upper Management informed issues of concerns and need immediately attention.

· Act as Supervisor in absence of Supervisor.

· Conducted on-the-job training for current and new employees.

Military Pay Technician, 12/1997 to 05/2005


Bachelor of Arts: Social Work, Expected in 05/2004 to Tarleton State University - Killeen, TX,
High School Diploma: , Expected in 06/1972 to Parkdake Senior High School - Riverdale, MD,

Department of Defense Financial Management Certification (Level2)


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Resume Overview

School Attended

  • Tarleton State University
  • Parkdake Senior High School

Job Titles Held:

  • Supervisory Financial Specialist
  • Lead Military Pay Technician (GS06)
  • Military Pay Supervisory (GS08)
  • Military Pay Technician


  • Bachelor of Arts
  • High School Diploma

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