Administrative professional with considerable experience providing exceptional support to executives, managers, and departments in fast paced environments. Team player with superb communication skills, ability to learn quickly, and prioritize tasks while managing operations. Cross trained in human resources, data management, and customer service. Offer integrity, professionalism, and tact at all times. Administrative Management Multi-line Telephones & Reception Expense Reporting Executive Assistant Customer Service Typing & Data Entry Human Resources Management Purchasing & Procurement Documentation & Recordkeeping Staff Supervision & Training Travel Arrangements Microsoft Office Provide administrative leadership via departmental management and assistance to C-level executives and managers. Recognized as champion for evaluating and recommending improvements to processes and workflow to streamline operations and maximize efficiency. Possess exemplary organization and time management skills. Supervisor Administrative Officer specializing in program coordination, financial administration and business leadership. Exceptional decision-maker and planner.
Team building expertise
Planned all meetings and travel for CEO.
Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Oversaw implementation of new filing system which resulted in more cost effective system.
Managed team of 40+ personnel.
Improved department efficiency 100% through implementation of strategic workflow and process improvements.
10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Reports, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Type  WPM
Supervisory Administrative Officer April 2015 to September 2015Directorate of Emergency Services － Fort McPherson, GA
Coordinated all department functions for team of 40+ Coordinated and directed project meetings. Evaluated program performance against expectations. employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Coordinated meetings with other department managers and served as main liaison between directorates and departments. Prioritize the flow of information and communication to and from busy executives, managers, and programs Anticipate and proactively act upon business needs and identified areas of concern for key executives Manage extremely busy executive calendars, including coordination of internal/external meetings and travel Work closely with key personnel as lead administrative assistant on special projects Provide clear direction and communication in assigning tasks to and supervising associates and subordinates Communicate effectively with extensive use of email, telephone and fax; route communication to proper party Schedule and coordinate personnel and services for meetings, teleconferences, and events Administer human resources functions, including employee evaluations, PTO tracking, and payroll processing Review, analyze, and report on expenditures to ensure accuracy and integrity of spending and accounting data Organize files and records to maintain in accordance with government regulations and corporate guidelines Personally supported five division chiefs and their respective divisions to eliminate distractions and maximize executive efficiency.
Tended to and oversaw all administrative matters - including accounting and human resources as well as personal requests.
Created work plans for, delegated tasks to, and evaluated the performance of support/clerical staff Prepared annual budgets, including salaries, travel, and all associated costs; served as card holder with $20K purchase budget Coordinated and attended conferences, staff meetings, and briefings; gathered information and created executive summaries Facilitated and followed through on Requests for Personnel Actions, managed time & attendance data as well as leave requests Scheduled travel and meetings to eliminate conflicts and reduce travel time.
Technical Service Assistant October 2004 to April 2005Science Application International Corp － Atlanta, GA
Processed over 3000 security risk assessments submitted to FBI.
Entered classified information into secure database.
quality assurance oversight that ensured completeness and accuracy of data prior to and after entry into database.
Identified process deficiencies and incorporated corrective actions that reduced data entry time and minimized audit findings.
Trained subordinate staff on technical use of SQL database and requirements for handling/reviewing classified information.
High School Diploma : 1986Bartlett High School － Anchorage, AK