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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I am an enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting, strong relationship builder, who works well with stakeholders and corporate teams. I am excited to begin new challenges with a successful team. I, provide Interpersonal skills and oral communication skills gained through twenty five years of customer service experience. A Motivating leader with a history of building and managing teams for the ultimate outcome in progress. Proficient at identifying underlying issues and integrating data solutions to achieve the end results.

Skills
  • Analystical Data
  • Operating CCTV Cameras
  • Business Writing, Incident Reports (IR)
  • Interpersonal skills, Policies
  • Conferences, Process improvement
  • Conflict Management,
  • Conflict Resolution,
  • Cost analysis, Proposals
  • Crisis management, Protocols
  • Customer service, Quality
  • Security officer training
  • Certified Security Supervisor
  • Security assessments
  • Security briefings
  • Air transportation
  • Sustainable transportation strategies
  • Security team leadership
  • Security screening
  • Supervisory experience
  • Security issues troubleshooting
  • Air transportation safety protocols
  • Standard Operation Proceedures
Education and Training
Anne Arundel Community College Arnold, MD Expected in : Homeland Security - GPA :

ANNE ARUNDEL COMMUNITY COLLEGE
Anne Arundel, MD United States
• Some College Coursework Completed 04/2012
GPA: 4 of a maximum 4
Credits Earned: 24 Semester hours
Relevant Coursework, Licenses and Certifications:
Terrorism and the study of Counter Terrorism
• Some College Coursework Completed 07/2010
Credits Earned: 12 Semester hours Minor: Principles of Supervision
Relevant Coursework, Licenses and Certifications:
Received a certification in Supervisory Skills
• Some College Coursework Completed
Credits Earned: 13 Semester hours
Major: Homeland Security
Relevant Coursework, Licenses and Certifications:
Completed course of Transportation Logistics and Cargo Security
Completed course with Certificate in Supervisory Skills.
Introduction to Homeland Security
Intelligence Analysis and Security Management
Completed course on Communications
Completed course Weapons of Mass Destruction.

Experience
Ukpeagvik Inupiat Corporation - Supervisor Transportation Security Officer
Hill Air Force Base, UT, 05/2008 - Current
  • Apply security policies, directives, and regulations, with emerging directives, within the local TSA airport.
  • Apply developmental strategic planning initiative; in succession with planning initiatives for future threats.
  • Daily application of federal laws, regulations, policies and standard operating procedures. To promote the prevention of criminal acts.
  • Recognized by management for providing exceptional customer service.
  • Proactively developing a stronger communication skills with Federal Security Director (FSD), Federal Air Marshals (FAMS), Armed Law Enforcement Officers (LEO), Federal Flight Deck Officers (FFDO) and other law enforcement entities.
  • Ensure all security screening officers are knowledgeable of the Standard Operation Procedure (SOP) and associated addendums.
  • Evaluating security policies and requirements to ensure compliance with rules, regulations and directives.
  • Earned reputation for good attendance and hard work.
  • Creating agendas, communicating effectively materials for briefings in team meetings.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Ensuring defining projects, program requirements to security officers, to provide alignment with security objectives.
  • Recognizing and recommending correction of improper use or application of equipment, providing guidance to subordinates, and answering routine questions presented by subordinates.
  • Managing and supporting the collections of various performance metrics in an effort to identify areas in need of process improvement and systemic or individual weaknesses, vulnerabilities, or inefficiencies in the screening process.•
  • Quarterly evaluate officers production by the outcomes of projects, performance accountability and apply Standard Operating Procedure with the objective of evaluating security.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Department Of Homeland Security - Program Analyst
Grand Island, NY, 11/2013 - 10/2014
  • Responsibilities consist of assisting the Program Management and Program Analyst staff; this includes risk management, cost analysis, and program adjudication.
  • Provide guidance and collaborated with DHS leadership on health of acquisition of programs.
  • Completed quality assurance reviews to assess accuracy of data and validate results.
  • Interviewed team leaders and recommended new strategies for motivating team members in order to improve efficiency.
  • Performed in-depth analysis to help solve diverse problems with program implementation and operations.
  • Provided input on key decisions and strategic plans by evaluating ongoing program data.
  • Created customer-facing reports and documents to maximize transparency.
  • Studied complex data sets and systems to identify positive trends and successful programs.
  • Assessed program risks by reviewing plans and analyzing available data.
  • Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
  • Various DHS agencies to manage organization's goals and objectives.
  • Reviewed diverse organizational problems to assess concerns with areas such as workflows, communication and cost controls.
  • Performed research and analyzed content of records to make disclosure determinations.
  • Provide guidance to the DHS leadership on health of the acquisition programs as instructed by the Program Manager and/ or Lead Program Analyst.
  • I continually utilized the various program software, i.e., DST, EAIR, NPRS, IMS and SharePoint database by translating data to information. to promote effective and timely decision on program health.
  • I also assist in providing effective applications of oversight to program cost and scheduling in areas where absent or unforeseen data is missing, and continually identify opportunities for improvement. Example of which is risk information does not identify potential causes and effects. The risks are not specific and relevant.
  • Participate in meetings with Lead Program Analyst for FEMA and TSA on Policy and Governance as it relates to their specific programs.
  • Recognizing situations of programs that may require intervention, by identifying risks, and informing management with the appropriate actions.
  • Attended Acquisition Steering Committees, for TSA and FEMA programs, Acquisition Review Boards ARB, and Acquisition Decision Meeting’s (ADM) with leadership, for the purpose of discussing future Action Items.
  • Identified opportunities for productivity increases through deconstruction of analyses and reports.
HOMELAND SECURITY - Lead Transportation Security Officer
City, STATE, 04/2008 - 05/2008
  • Worked in TSA/BWI Airport Operations (Coordination Center) as an Operation Officer experienced in identifying and analyzing problems, distinguish between relevant and irrelevant information, in an effort to provide input to solve individual and organizational problems.
  • Analyze Incident Reports (IR) and establish reports that are sent to their proper channels by email.
  • Establish and maintain a positive liaison with Management, Law Enforcement, VIP's and other appropriate personnel including visitors, employees as well as passengers.
  • Multi-tasking at times to handle and maintain confidential logs of TSA personnel, pertaining to emergency contacts TIP passwords and other vital information.
  • Process daily e-mail traffic received for TSA/BWI Operation center account.
  • Conduct daily conferences calls in absence of Command Duty Officer handling of other incident reports.
  • Perform daily inspection on checkpoint Close Circuit Television (CCTV) cameras; maintain briefing notes for screening areas, along with placing intelligence material in the area of daily briefing binders and operational briefing binders.
  • Perform daily audit of library cabinet contents, maintain Master Inventory log.
  • Answer phones and log calls onto Shift Summary daily, equipment problems, assign incident numbers for reports, maintenance problems, calls forwarded by Maryland Aviation Administration (MAA) for incidents, accidents, delayed flights and Airport situations as well as a multitude of other occurrences.
  • Keep accurate records for many functions including incident reports, equipment failure, lost and found items stored in the safe; making sure that every item is accounted for prior to releasing and accepting them.
  • Responsible for supplies, parcels being delivered from different vendors and contact the appropriate vendor for pick up.
  • Monitored and conducted passenger screening.
  • Responded to emergency situations, typically within an allotted time frame by reaching out to upper-management and everyone involved to minimize risk and injury.
  • Designed action plans to respond to emergency situations.
Additional Information

Relevant Coursework, Certificate Completeion Homeland Security 7/2010
Completed course of Transportation Logistics and Cargo Security
Completed course with Certificate in Supervisory Skills.
Introduction to Homeland Security
Intelligence Analysis and Security Management
Completed course on Communications
Completed course Weapons of Mass Destruction

• Intermediate Systems Acquisition 201b July 2014 (open)
• Business Writing Jul 22 2014
• Project Risk Management May 28 2014
• Briefing & Presentation Skills May 5 2014
• Communicating Strategically Apr 28 2014
• Fed Contracting Officers Representative (Mid) Mar 3 2014
• Program Management Fundamentals Feb 3 2014
• Fundamentals of System Engineering Dec 17 2013
• Introduction to Acquisition Dec 16 2013

Activities and Honors

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School Attended

  • Anne Arundel Community College

Job Titles Held:

  • Supervisor Transportation Security Officer
  • Program Analyst
  • Lead Transportation Security Officer

Degrees

  • Some College (No Degree)

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