Supervisor Tier Ii Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I'm a very honest, hardworking and reliable person. I have excellent customer service skills with a strong sense of compassion along with active listening and being empathetic. Offering leadership qualities, adaptability, and being a fast learner. Also highly organized, proactive and punctual with a team-oriented mentality. Driven with the ability to make an impact for a better tomorrow, goal completion, growth opportunities and job security.

  • Inbound Customer Service
  • Quality control
  • Courteous demeanor
  • Adaptive team player
  • Problem-solving abilities
  • High-energy attitude
Supervisor Tier II, 02/2021 to 06/2021
Spectrum Bangor, ME,
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Maintained updated customer service knowledge through training and team building meetings.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
Customer Service Agent, 05/2020 to 02/2021
Christ Hospital Cold Spring, KY,
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Managed high-volume of inbound customer calls.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Responded to customer requests for unavailable products and suggested other suitable options.
  • Investigated and solved routine, complex and long-standing customer issues each day.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Conducted CRM tasks to maintain quality assurance satisfaction levels.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts.
  • Informed customers about procedures for payments to process.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Relayed productive customer feedback to marketing teams.
  • Supported improvements and resolution of problems to deliver top-notch customer service.
  • Assessed customer account information to determine current issues and potential solutions.
  • Exceeded company productivity standards on consistent basis.
  • Worked with management to develop customer service improvement initiatives.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Upheld privacy and security requirements established by state and government regulatory agencies.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Assistant to the Store Owner, 08/2020 to 12/2020
Bloom Theory Boutique City, STATE,
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Leveraged social media to expand market reach.
  • Directed special projects and daily operations.
  • Strategized future business updates and directed daily operations.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Reconciled daily sales, orders and returns.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Kept records for production and inventory needs.
  • Provided organizational leadership and established business vision to achieve sales, profit and revenue goals for the business.
  • Devised and maintained office systems to best deal with paper flow.
  • Created inventory reports and orders using Microsoft Excel spreadsheets.
  • Ordered and restocked office supplies when needed.
Assistant, 03/2018 to 08/2020
AliaJane LuLaRoe LLC City, STATE,
  • Monitored sales performance data.
  • Handled data entry tasks with high levels of speed and accuracy.
  • Assisted organizational efforts by filing, entering data and responding to customer inquires.
  • Coordinated resources, documents and schedules to meet deadlines.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Organized personal tasks to free up executive to handle professional matters.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering questions and forwarding info to owner.
  • Managed office inventory and placed new supply orders.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Education and Training
: General, Expected in
Henry Ford College - Dearborn, MI
High School Diploma: , Expected in 06/1989
Hamilton J Robichaud - Dearborn Heights, MI,

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How this resume score could be improved?

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Henry Ford College
  • Hamilton J Robichaud
Job Titles Held:
  • Supervisor Tier II
  • Customer Service Agent
  • Assistant to the Store Owner
  • Assistant
  • Some College (No Degree)
  • High School Diploma